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Configure Winbackup policy is failing with error: "A target volume was not created on this system for taking Windows Backups" (4042183)
The Winbackups volume is present and correctly listed in ApplianceProvisioningconfiguration.XML file on C:\ ... DL4300 Winbackups volume was created manually using OMSA because there's a 75GB gap on the controller, preventing RapidRecovery Appliance tab to use it
DL4300/DL4000 WinBackups Virtual Disk Frequently Asked Questions (4040655)
How large is the WinBackups virtual disk? ... Current release of will provision a 75GB virtual disk for Windows backups. ... Why was the 75GB size selected? ... Historically 75GB was sufficient to save multiple backups of the Windows virtual disk (WVD) as installed.
DL Appliance Platform Versions (4041550)
The DL appliances are based on PowerEdge model servers. ... When upgrading firmware and drivers, please refer to the latest drivers for the corresponding platform version. ... Looking up drivers and firmware based on the service tag will yield out of date results.
Discontinued Support: DL Series Backup and Recovery Appliances (4371547)
Thank you for your continued support of Quest solutions. ... Hardware warranty of the DL appliances have all expired as of April 30, 2023. ... Customers running Rapid Recovery on DL appliances should consider replacing the hardware.
How to allow a DL Appliance to use a software license (4042041)
In some cases it may be advantageous to change the license model on a DL Appliance from the DL Appliance hardware specific license to a generic Rapid Recovery Software license. ... However, the DL Appliance by default will not accept a generic software license and prevents it's use.
DL Appliance Provisioning Status Unknown (4037705)
This prevents the repository from being created and disk health metrics from being pulled from OMSA. ... On the provisioning status page the following error is logged: ... An error occurred - "An error occurred while initializing the cache for the Dell Storage Management Web Service.
Error on automated backup - backup failed as shadow copy (4043866)
DL appliance internal backup is failing due to the shadow copy errors. ... <p>To resolve the issue, please perform the following steps:</p><p>- right-click any disk and select 'Configure Shadow Copies'<br>- make sure that none of the disks is having Schedule enabled.
After reboot, OS is not recognized, asking to choose language on DL4300 (4042782)
After rebooting DL4300 appliance, instead of booting to OS, machine boots to "select your language" screen Changed hard drives list in BIOS, causes SDCARD to move to the top position. ... DL4300 is trying to boot from RASR image on SDCARD instead of OS on 2x300GB HDDs.
The controller 'PERC H730P Mini(3,0)' changed status from 'Good' to 'Warning' (4042143)
The below warning is periodically logged on the Core console Event tab; ... The PERC TTY Logs contains the information the Battery performing it's learning cycle, including the date for the next scheduled battery learning cycle.
Appliance tab is black. LSI WMI calls are failing (4042053)
Appliance tab is black. ... When trying to repair Core installation, Event Viewer shows error during the repair procedure: "The LSI Windows Storage Management Cache Update Service service depends on the following service: MSStrgSvc.
How to: expand repository on the DL appliance (4044696)
When DL appliance was bought, it was originally configured with repository, that is lesser that physically available space. ... Now the new capacity license has been bought. ... There's additional physical space available on DL disks or MD tray has been attached.
DL4300 unable to provision storage for repository. Error 4 is generated (4042938)
New DL4300 device configuration is failing on the stage of provisioning repository. ... Error 4 is generated. ... There are Winbackup and RASR Virtual Disks already created Storage gap between RAID6 Virtual Disks.
DL Appliance crashing with a BSOD due to PERC firmware hang (4042195)
A DL1X00 or DL4X00 appliance is crashing with a BSOD error. ... The Windows Event logs contains Event 2336 indicating that there was a FW hang on a PERC disk controller. ... Windows System Event Log - Event 2336
DL appliance showing red-No instances of 'CIM_Chassis' have been found (4039942)
After Core and Agent upgrade to 6.1.2, it's not possible to connect to the SQL server. ... Error One or more errors occurred. ... mos) at Replay.Common.Implementation.OperatingSystem.Provisioning.RaidObjects.LsiStorageObjectsProvider.FunctionWithDispose[T](String query, Func2 sourceObjectsProvider, Func2 func) at System.Linq.Enumerable.WhereListIterator1.MoveNext() at System.Linq.Parallel.PartitionedDataSource1.ContiguousChunkLazyEnumerator.MoveNext(T& currentElement, Int32& currentKey) at System.Linq.Parallel.SelectQueryOperator2.SelectQueryOperatorEnumerator1.MoveNext(TOutput& currentElement, TKey& currentKey) at System.Linq.Parallel.PipelineSpoolingTask`2.SpoolingWork()
Amber light blinking on Appliance (4042946)
Amber light blinking on the front of the DL. ... Normally this is caused by a hardware issues. ... Please check OMSA to confirm if any hardware issues. ... If none, likely a false positive and we need to perform a hard reset on Appliance.
DL4000 is running out of space on disk C while disk D is almost empty (4043801)
DL4000 appliance is running out of space on disk C while disk D is almost completely empty Issue is caused by the initial partitioning when device was shipped initially from the factory, where OS Virtual Disk is partitioned to C and D, instead of being just one large C drive <p>To resolve the issue please investigate if disk D is used for:<br>- swapfile pagefile.sys<br>- Core DVM deduplication cache<br>- other Core modules<br>- anything else useful</p><p>So, depending on what is D drive was used
How to diagnose hardware (Storage, CPU, RAM, Network) performance issues Windows Perfmon (4041670)
The scope of this article is meant to provide additional tools that are already available on a windows machine in order to isolate possible performance issues related to: ... Others ... Some times it is hard to say just by checking windows event logs or even our AppAssure Support Bundle AAinfo logs, so use this tool wisely and consider scheduling at least 12-24 hours Perfmon Collection Sessions during the peak hours for the Core or Agent Protected Machine in order to be able to pull a relevant sample for the analysis.
"The system cannot find the file specified" in FTBU ApplianceSetupStep (4041600)
Running FTBU after RUU upgrade is showing this error "The system cannot the file specified" ... Within the logs, it is shown that the Core service is unable to detect the Appliance enclosure correctly.
Provisioning Error "some of the disks on enclosure ####-### are not present in drive slots" due to Disks 0:0:12 and 0:0:13 are missing from OMSA (4039084)
DL Appliance shows an error while trying to run the provisioning wizard during initial setup: ... Note: for more details, please review the following article from the OEM Vendor ... Note: For more details about the procedure described below use the following OEM Vendor Documentation for DL4300's PowerEdge Server equivalent PE R730xd.
PERC firmware version is out of date. (4039638)
After upgrading a DL series appliance with the most recent RUU installer, you may see Server Components are in a yellow status under the Appliance tab. ... This indicates the PERC drivers may be out of date.
DL Appliance volume has a red status "Not valid" (4039052)
Looking at Storage Volumes under Provisioning on the Appliance tab you find a red status next to a Volume Name. ... If you hover your mouse over the red status you will see the message "Not valid."
RUU Installation fails with "Error 1001. The specified service already exists" (4041462)
Conditions that apply: ... It happens during Installation of RRU. ... The Core Service is already stopped and Start up Type is set to Manual. ... Have already followed all recommended steps on Upgrading a PowerVault DL4000 Appliance KB https://support.quest.com/appassure/kb/130949
Recovery and Update Utility (RUU) fails to install with the following Error: "There was an error while installing the Roles and Features." (4041604)
When updating your DL Appliance the RUU fails with the Error "There was an error while installing the Roles and Features. ... Windows Registry Disclaimer: ... Quest does not provide support for problems that arise from improper modification of the registry.
DL appliance stuck with a Black Screen after logging into Windows after a RUU upgrade (4039879)
After upgrading the RUU on a DL appliance, when logging into Windows you end up with a black screen and you can't get much further. ... Processes can be started from Task Manager but the desktop user interface won't appear.
Black screen on DL after BIOS update (4039855)
After running a BIOS update on a DL and rebooting, the Appliance boot to a black screen and does not progress from there. ... The only way to look into the issue is to connect to the DL by iDRAC.
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