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Unified Communications Diagnostics 8.6.3 - Deployment Guide

Installing and upgrading Unified Communications Diagnostics Technical Information for UC Diagnostics for Exchange Technical Information for Office 365 Technical Information for UC Diagnostics for BlackBerry Technical Information for UC Diagnostics for OCS Technical Information for UC Diagnostics for Lync/Skype for Business Troubleshooting

About the Management Console for BlackBerry

About the Management Console for BlackBerry

You can use UC Diagnostics to monitor the health and performance of individual servers or your entire BlackBerry environment. This, in turn, tells you the health of your whole organization. Health tests detect problems by collecting and analyzing data or simulating user interaction with the BlackBerry server at regular intervals.

Discovering your BlackBerry environment

When you connect to an organization, the Management Console discovers and displays your entire BlackBerry environment. Discovery is initially configured to run automatically once a day to detect changes to your environment.

Permissions required

The following permissions are required to run the management console for BlackBerry.

 
Table 1. BlackBerry management console required permissions.
User Account
Permissions

Diagnostic Services
•
Read access to database (unless SQL authentication is used)
•
Local administrator on BlackBerry Exchange Server database and BlackBerry Exchange servers for retrieving domain/site information for each server
NOTE: If the account does not have local administrator privileges, a warning appears upon discovery.

Management Console

Read access to database, unless SQL authentication is used.

BlackBerry Health Tests

UC Diagnostics contains the following health tests that each monitor one part of your BlackBerry server:

•
BlackBerry Server Health Test
•
BlackBerry Message Delivery Health Test

By default, we recommend running these tests every 30 minutes, except for the Server health test. We recommend configuring two server health tests - one without monitoring event logs with an interval of 30 minutes and the second for monitoring event logs that run only once a day. For more information on test settings, see the Unified Communications Diagnostics User Guide.

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