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Unified Communications Diagnostics 8.6.2 - Deployment Guide

Installing and upgrading Unified Communications Diagnostics Technical Information for UC Diagnostics for Exchange Technical Information for Office 365 Technical Information for UC Diagnostics for BlackBerry Technical Information for UC Diagnostics for OCS Technical Information for UC Diagnostics for Lync/Skype for Business Troubleshooting

Diagnostic Services account prerequisites

The following permissions are required for the diagnostics services account.

 
Table 1. Diagnostic services account requirements.
Scope
Permissions required for diagnostic services account

Domain

Member of at least one of the following security groups:

•
CSHelpDesk
•
CSServerAdministrator
•
CSViewOnlyAdministrator

To run the Lync/Skype health tests, you must create a test user. For more information on creating a user for the health tests, see the Unified Communications Diagnostics User Guide.

About the Lync/Skype Health Tests

UC Diagnostics contains the following tests that monitor your Lync 2010 and Lync 2013/Skype for Business 2015 servers and pools.

The Lync/Skype server health test lest you monitor basic server health.

•
Lync/Skype Server Health Test

Lync/Skype server synthetic transaction health tests let you monitor the server activities and functionality:

•
Instant Messaging Health Test
•
Instant Messaging Conference Health Test
•
Peer to Peer Audio/Video Call Health Test
•
Audio/Video Conferencing Health Test
•
Presence Status Health Test
•
Log On Registration Health Test
•
Address Book Service Health Test
•
Persistent Chat Message Health Test

Several of the Lync/Skype synthetic transaction health tests require test users. These test users are created using a Microsoft PowerShell cmdlet called New-CsHealthMonitoringConfiguration. Scripts have been provided to help you create test users. For more information about creating Lync/Skype test users, see the Unified Communications Diagnostics User Guide.

Lync/Skype Server Health Test

This test allows you to monitor the basic health of all your Lync/Skype servers. This test allows you to monitor the following types of information:

•
Network availability
•
Operating system disk space usage
•
Any Performance Counter
•
Any Windows service
•
Any Event Log entry

It is recommended that you configure two server health tests - one without monitoring event logs with an interval of 30 minutes and the second for monitoring event logs that run only once a day.

For more information on test settings, see the Unified Communications Diagnostics User Guide.

Test prerequisites

See the following tables for the test targets, required configuration, and the required permissions for this test.

You can run the test against the following target servers.

 
Table 2. Supported test targets for Lync/Skype server health test.
Server Version
Server Type

All
•
All Lync 2010, Lync 2013, and Skype for Business 2015 servers

The Lync/Skype server must be configured as follows:

 
Table 3. Configuration required for Lync /Skype server health test.
Server Version
Configuration required

All
•
Enable WMI on each Lync/Skype server
•
Enable remote access to any database

The test credentials must have the following permissions.

 
Table 4. Permissions required for Lync /Skype server health test credentials.
Server Version
Permissions Required for Test Credentials

All
•
Member of Local Administrators group on each Lync/Skype server to have the following access:
Read access to operating system drive to retrieve disk space
Read access to Windows system directory to access Event Logs
Read access to Service Control Manager
Read access to Registry to access Performance Counters and Event Logs

Lync/Skype Synthetic Transaction Health Tests

In addition to the basic server health test, you can use additional Lync/Skype health tests to monitor activities on your Lync 2010, Lync 2013, and Skype for Business 2015 servers such as instant messaging, conferences, peer-to-peer audio/video calls, logon registration, and address book service.

The test targets for these health tests are Lync 2010, Lync 2013, and Skype for Business 2015 pools.

You must create test users for the synthetic transaction health tests. For information about creating Lync/Skype test users and any additional configuration required for the tests, see the Unified Communications Diagnostics User Guide.

Software prerequisites

To run the Lync/Skype health tests, ensure the following software prerequisites are met:

•
You must have PowerShell 2.0 or later installed on the UC Diagnostics computer.
•
You must enable Remote PowerShell on each Lync/Skype server.
Permissions required for test credentials

The test credentials that are used to run the health tests on the Lync 2010, Lync 2013, and Skype for Business 2015 servers must have the following permissions:

•
Member of Local Administrators group -
required to permit PowerShell cmdlets to access Lync/Skype server
•
Member of one of: CsHelpDesk, CSAdministrator or CSServerAdministrator security groups -
required to permit PowerShell cmdlets to run the discovery and pool tests.
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