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Rapid Recovery 6.8 - Installation and Upgrade Guide

Overview and System Requirements Installing Rapid Recovery Upgrading Rapid Recovery Managing Rapid Recovery licenses

Downloading the Local Mount Utility

You can download the web installer version of the Local Mount Utility software directly from the Rapid Recovery Core Console, described as follows.

For other ways to obtain the LMU software, see the topic Obtaining Rapid Recovery software.

NOTE: Quest recommends retaining the binary installer file for any currently installed Rapid Recovery software product. You can use this file in the future to reinstall, repair, or remove the software.

Complete the following steps to download the Local Mount Utility from the Rapid Recovery Core Console.

  1. From the machine on which you want to install the LMU, access the Rapid Recovery Core Console by entering the console URL into your browser and logging on with your user name and password.
  2. From the Rapid Recovery Core Console, in the icon bar, click [More] menu (More), and then select [Downloads] menu Downloads.
  3. Under Local Mount Utility, click Download web installer.

    A window or dialog box displays. On some systems, you have the option to run the installation or save the installer.

  4. Save the web installer to your Downloads folder.

    For detailed steps on installing, see Installing the Local Mount Utility.

Installing the Local Mount Utility

The Rapid Recovery Local Mount Utility (LMU) can be installed using the web installer, or using an executable installation file specific to the architecture of the machine on which it is being installed. The process is the same regardless of which installer you use. Follow the procedure below to install or upgrade the Local Mount Utility.

Complete the procedure below to install or upgrade the Local Mount Utility.

NOTE:Quest recommends retaining the binary installer file for any currently installed Rapid Recovery product. You can use this file in the future to reinstall, repair, or remove the software.

  1. From the machine on which you want to install the LMU, locate the executable installation file.
    • If you downloaded the LMU  installer from the Core, the install file uses the web installer, which is named LocalMountUtility-Web.exe.
    • If you downloaded the LMU  installer from another source (such as the QorePortal or the Rapid Recovery License Portal), the installer name includes the architecture of your operating system and the version number, for example LocalMountUtility-X86-6.5.X.xxxxx.exe or LocalMountUtility-X64-6.5.X.xxxxx.exe.
  2. Double-click on the executable LMU installer file to start the installer.

    Depending on the configuration of your machine, the User Account Control window or the Open File - Security Warning window may appear.

  3. If prompted for permission, confirm that you want to run the installer and make changes to the system.
  4. If .NET components are missing or need to be upgraded, accept the prompts to download and install the framework. This may require a reboot.
  5. In the Setup dialog box, from the language field, select the appropriate language and then click OK.
  6. When installing the LMU, consider each of the following cases:
    • If this is the first time the LMU software is being installed on this machine, the installer prepares the installation, and then the Rapid Recovery Local Mount Utility Installation wizard appears. Proceed to step 7.
    • If this machine has an earlier version of the Local Mount Utility software installed, you will see a message asking if you want to upgrade to the current version.

      NOTE: When upgrading, you only see a limited number of steps in the installation wizard.

      Assuming you wish to continue and upgrade, click Yes.

      The dialog box closes, and the Rapid Recovery Core Installation Wizard appears.

      1. If prerequisite files must be installed on this machine, the Prerequisites page of the wizard displays. Proceed to step 9.
      2. If Windows updates are pending that require a restart, you are prompted to restart your machine. Click to confirm the restart, and after restart, return to this procedure.
      3. If neither of these situations applies, the Progress page of the wizard displays, and includes a status bar that lets you monitor the progress of the installation.

        NOTE: If you are prompted to install the Replay virtual SCSI device driver, please confirm installation.

      4. If you are prompted to install the Replay virtual SCSI device driver, please confirm installation.

        When finished, the wizard automatically advances to the Completed page. Proceed to step 13.

  7. In the Rapid Recovery Local Mount Utility Installation Wizard, on the Welcome page, click Next to continue with the installation.

    The License Agreement page appears.

  8. On the License Agreement page, select I accept the terms in the license agreement, and then click Next.

    The Prerequisites page appears.

  9. The Rapid Recovery LMU Installer verifies the existence of the prerequisite files.
    • If the prerequisite files are not already installed, the Installer identifies which files are needed and displays the results accordingly. Click Install Prerequisites.
    • If the prerequisite files exist, a message appears indicating that all prerequisites are installed on the machine.
  10. Once the installation of the prerequisite files is completed, click Next.
    • If installing LMU for the first time, the Installation Options page appears. Proceed to the next step.
    • If upgrading LMU, the Progress page of the wizard displays, and includes a status bar that lets you monitor the progress of the installation. When finished, the wizard automatically advances to the Completed page. Proceed to step 13.
  11. On the Installation Options page, review the installation options. If necessary, modify them as described below.
    • In the Destination Folder text field, review the destination folder for the installation. If you want to change the location, do the following:
      1. Click the folder icon.
      2. In the Browse to Destination Folder dialog box, select a new location.
      3. Click OK.
    • Optionally, in the Select optional components area, if you want to install Mailbox Restore, select Mailbox Restore for Exchange. If you do not wish to install Mailbox Restore, clear this option.

      Mailbox Restore for Microsoft Exchange is a comprehensive email recovery program that works with Rapid Recovery and the LMU to recover Exchange items from a full data store to a single email message. For more information about Mailbox Restore, see the latest edition of the Rapid Recovery Mailbox Restore for Exchange User Guide.

      NOTE: You can install Mailbox Restore only on 64-bit machines.

  12. Once you are satisfied with the installation options, click Install.

    The Progress page of the wizard appears, and the application downloads to the destination folder, with progress displayed in the progress bar.

    NOTE: If you are prompted to install the Replay virtual SCSI device driver, please confirm installation.

    When finished, the wizard automatically advances to the Completed page.

  13. On the Completed page, click Finish to close the wizard.

Uninstalling the Local Mount Utility

Complete the steps in this procedure to uninstall the Rapid Recovery Local Mount Utility.

  1. On the Windows server from which you want to uninstall the Rapid Recovery Local Mount Utility, open the Control Panel, click Programs and Features, and then click Uninstall a Program.
  2. In the Programs and Features window, double-click the program you want to remove.
  3. Do one of the following:
    • If the version of Rapid Recovery LMU installed does not include support for localization, then the Rapid Recovery Local Mount Utility Installation Wizard appears, showing the Repair/Remove page. Skip to step 4.
    • If the version of Rapid Recovery LMU installed includes support for localization, then the Setup dialog box appears.
      • In the Setup dialog box, from the Choose your language drop-down menu, select the appropriate display language, and then click OK.

        For example, select English.

      • Proceed to step 4.

        The Rapid Recovery Local Mount Utility Installation Wizard appears, showing the Repair/Remove page.

  4. On the Repair/Remove page of the wizard, select Remove, and then click Next.

    The Remove Options page appears.

  5. Do one of the following:
    • To remove the LMU application and any supporting log files, select Uninstall the configuration settings and data including all backup images and change logs, and then click Uninstall.
    • To leave LMU log files on this machine but remove the Rapid Recovery LMU software, clear this option and then click Uninstall.

      The Progress page appears. You can view the progress of the uninstall action.

      When the uninstall is complete, the Completed page box appears.

  6. Click Finish to close the wizard and exit.

Upgrading Rapid Recovery

This section includes the following topics:

Upgrading to the latest release of Rapid Recovery ensures that your environment is equipped with the latest features, fixes and enhancements available. For a summary of each, and a list of known issues, see the Rapid Recovery Release Notes edition specific to that release. Quest requires users to carefully review release notes and system requirements pertaining to each release prior to upgrading, to help identify and preclude potential issues. System requirements unique to each release are documented in the Rapid Recovery System Requirements Guide specific to that release.

Release notes, system requirements, and other Rapid Recovery technical documents are available on the Quest documentation website at https://support.quest.com/rapid-recovery/technical-documents/. The default view of the technical documentation website shows documentation for the most recent generally available version of the Rapid Recovery software. Using the filters at the top of the page, you can view documentation for a different software release. You can also filter the view by guide category.

Due to legal divestiture agreements between Dell and Quest, only rebranded versions of Rapid Recovery documentation and software (release 6.1.2 and later) can be downloaded from the technical documentation website and the Quest support website, respectively.

Read this section in its entirety before deciding whether to upgrade to Rapid Recovery release 6.8. Upgrade only after careful consideration about the effect it may have on your machines. For example:

  • Most work environments expand over time, adding computer systems and complexity. Quest recommends customers review their environments before upgrading and adjust accordingly. As a best practice, Quest recommends performing this review at least once annually, whether or not you are upgrading.
  • To help determine that enough resources are dedicated to sufficiently protect your environment with Rapid Recovery, review Quest Knowledge Base article 185962, "Sizing Rapid Recovery Deployments."
  • Rapid Recovery Core and Agent require the Microsoft .NET Framework version 4.6.2. On the Core, some operating systems require the corresponding ASP .NET 4.6.2 role or feature. Due to the requirement for this version of .NET on the machine hosting the Rapid Recovery Agent, and support for Secure Hash Algorithm 2 (SHA2) introduced in release 6.2, older Windows versions that do not fully support these requirements are no longer supported. See Rapid Recovery System Requirements Guide for details on supported operating systems.
  • You can continue to protect machines with older versions of Rapid Recovery Agent. Naturally, for these machines, you cannot take advantage of newer features added to the Agent software. You can also protect VMs agentlessly. Ensure you review the requirements for your Cores and protected machines before you upgrade.

When upgrading from any version of Rapid Recovery to release 6.8, you can install the new version without removing the old version. This is known as an in-place upgrade. Simply run the installer on the machine with the older version. This applies to Rapid Recovery Core, Rapid Recovery Agent, and other components such as the Local Mount Utility, Mailbox Restore for Exchange, and DocRetriever for SharePoint.

Quest recommends retaining the binary installer file for any currently installed Rapid Recovery product. You can use this file in the future to reinstall, repair, or remove the software.

If upgrading older (5.x) versions, intermediate steps may be required. See Upgrading AppAssure 5.x Core to Rapid Recovery Core.

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