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Rapid Recovery 6.5 - User Guide

Introduction to Rapid Recovery The Core Console Repositories Core settings Managing privacy Encryption Protecting machines
About protecting machines with Rapid Recovery Understanding the Rapid Recovery Agent software installer Deploying Agent to multiple machines simultaneously from the Core Console Using the Deploy Agent Software Wizard to deploy to one or more machines Modifying deploy settings Understanding protection schedules Protecting a machine About protecting multiple machines Enabling application support Settings and functions for protected Exchange servers Settings and functions for protected SQL servers
Managing protected machines Credentials Vault Snapshots and recovery points Replication Events Reporting VM export Restoring data Bare metal restore
About bare metal restore Differences in bare metal restore for Windows and Linux machines Understanding boot CD creation for Windows machines Managing a Linux boot image Performing a bare metal restore using the Restore Machine Wizard Using the Universal Recovery Console for a BMR Performing a bare metal restore for Linux machines Verifying a bare metal restore
Managing aging data Archiving Cloud accounts Core Console references REST APIs Glossary

Mail Restore prerequisites

Before you can restore mail items, you must meet the following prerequisites:

  • Outlook 2007 or later is installed on the Core machine.
  • There is at least one profile configured in Microsoft Outlook.
  • The Outlook profile has full-control permissions, including Send As and Receive As permissions. For more information, see Granting the required permissions in Microsoft Exchange Server.
  • The Outlook Cached Exchange Mode option under the Outlook profile associated with Rapid Recovery is disabled.
  • The Core machine is in the same domain as the Exchange database.
  • The required Exchange database is open and you are on the Mail Restore page of the Rapid Recovery Core Console. For more information, see Opening an Exchange database in Rapid Recovery Core.

Without the proper permissions and an instance of Outlook installed on the Core machine, it is not possible to perform Exchange-item recovery, even if the Exchange server is protected by a Rapid Recovery Core.

Granting the required permissions in Microsoft Exchange Server

Certain permissions must be set on Microsoft Exchange Server to complete a recovery with Rapid Recovery. For example, add the Administrator role to the mailbox, and then grant full access permission to the mailboxes you want to restore. The procedures for these permissions are specific to the version of Exchange installed on the server.

Rapid Recovery requires that you have full access permissions in Exchange to complete a recovery. For Exchange 2016, 2013, and 2010, you need to add a mailbox as a member of a role group and then grant full access permissions for the mailbox.

For more information about setting permissions for Exchange, refer to the following topics found on the Microsoft Web site http://www.technet.com, which contains a knowledge base of helpful procedures and topics that pertain to Microsoft Exchange:

NOTE: Use the drop-down list below the topic title to select your version of Exchange, when applicable.

  • Add-MailboxPermission. All Exchange versions. Shows how to use the Add-MailboxPermission cmdlet to grant Full Access permissions for a mailbox.

    NOTE: You must have the proper role permissions to complete these procedures. Refer to the topic, Role Management Permissions on http://www.technet.com for the required permissions.

  • Permissions. Exchange 2016, 2013, and 2010 only. Provides an overview of permissions topics for the selected version of Exchange.
  • Manage Role Group Members. Exchange 2016 and 2013 only. Provides instructions for using the Exchange Administration Center (EAC) to add members to a role group, and using the Shell to add members to a role group.
  • Add Members to a Role Group. Exchange 2010 only. Provides instructions for using the Exchange Administration Center (EAC) to add members to a role group, and using the Shell to add members to a role group.
  • Manage Full Access Permissions. Exchange 2010 and 2007 only. Provides instructions for how to use the Exchange Management Console (EMC) or the Shell to manage Full Access permissions for a mailbox.

    NOTE: You must have the proper role permissions to complete these procedures. Refer to the topic, Role Management Permissions, and then Role Groups on http://www.technet.com to determine which permissions are required.

  • Allow Mailbox Access. Exchange 2010 and 2007 only. Explains how to use the Exchange Management Console to grant the Full Access permission for a mailbox.

    NOTE: Any administrator delegated with Exchange administrator permissions must be a member of the local administrators group. Microsoft does not recommend delegating local administrator permissions to Exchange Recipient or Exchange View Only administrator roles.

  • How to Add a User or Group to an Administrator Role. Exchange 2007 only. Explains how to use the Exchange Management Console (EMC) to add a user or group to an administrator role.

For more information, see the following topics in the Mailbox Restore for Exchange 6.3 User Guide.

  • Mailbox Restore system requirements
  • Microsoft Outlook criteria

Opening an Exchange database

Before you begin this task, assure that the following prerequisites are complete:

Rapid Recovery lets you restore mail items without leaving the interface. The mail items exist in the Exchange database within the recovery point of a protected Exchange Server machine, which you can open using the Open Exchange Databases Wizard.

  1. From the Rapid Recovery Core Console, click the [More] (More) menu, and then click Mail Restore.
  2. On the Mail Restore page, to access the Exchange database where the mail item is stored, click Open Database.
    The Open Exchange Databases Wizard opens.
  3. On the Location page of the wizard, you can open a database from a protected machine or from a local path such as your current machine or a file share. Do one of the following:
    • Open from protected machine: Click Next, and then continue to the next step in this task.
    • Open from local path: Enter the following information for the location, and then click Finish:
      • Database file path
      • Logs path
      • System path
  4. On the Machines page, select the protected machine that houses the Exchange database, and then click Next.
  5. On the Recovery Points page, select the recovery point for the point in time from which you want to open the database, and then click Next.
  6. On the Databases page, select the Exchange database that you want to open, and then click Finish.
    Rapid Recovery opens the selected database and displays it on the Mail Restore page, with the mailboxes and folders listed on the left in an expandable navigation tree. Items within folders display on the right.

    NOTE: The amount of time it takes for Rapid Recovery to open the Exchange database depends on the size of the database.

To restore an item from the open database, see Restoring a mail item in Rapid Recovery.

Restoring a mail item in Rapid Recovery

Before you begin this task, assure that you have met the prerequisites for completing a mail restore. For more information, see Mail Restore prerequisites.

The Rapid Recovery Mail Restore feature lets you restore a mailbox, folder, or item — such as a message, calendar event, or contact — from the data store of a protected Exchange Server machine. You can restore your selection to a recovery folder, to the original source, or to one or more PST files. To restore a mail item from the Rapid Recovery Core Console, complete the following steps.

  1. From the open Exchange database on the Mail Restore page, select the item that you want to recover and then, on the Mail Restore actions bar, click Restore.
    The Email Restore Wizard opens.
  2. On the Restore Session page, complete one of the following options, and then click Next.
    • If you are restoring mail items for the first time, enter a display name and your Outlook credentials for the restore session. You can then select this session for a future restore.
    • If you have previously created restore sessions, select one of the following options:
      • Select Use an existing restore session, and then select a session from the drop-down list.
      • Select Create a new restore session, and then enter a display name and your Outlook credentials for the restore session.
  3. On the Destination page, select the target location of the restored item from the following options, and then click Next:
    Table 135: Mail restore destinations
    Option Description

    Restore to the recovery folder

    Recovers the selected items (including the folder hierarchy) to a recovery folder in an online mailbox of your choice. Go to step 4.

    Restore to the original location

    Directs the selected item (including the folder hierarchy) to the email box in the online data store in which it originally resided. Go to step 5.

    Restore to the PST file

    Saves the selected items (including the folder hierarchy) by creating a Personal Storage Table (PST) file or writing to an existing PST file. Go to step 6.

    Restore to the PST file(s) (separate file for each mailbox)

    Saves each mailbox as a Personal Storage Table (PST) file. Go to step 6.

  4. If you selected Restore to the recovery folder, on the Configuration page, select a Profile from the drop-down list, browse for and select the Outlook address book, and then go to step 7.

    Optionally, select Show advanced options, to further customize the restore with the following options:

    Table 136: Advanced mail restore options
    Option Description
    Error handling Determines the way to address and manage any errors that may occur during the restore process. Select one of the following options:
    • Log and continue. Collects error messages in a log and continues with the restore process.
    • Notify user. Pauses the restore and displays a message in the Monitor Active Task dialog when it encounters an error, and gives you the option to continue with or cancel the restore.
    • Abort restore. Ends the restore process when an error occurs.
    Restore deleted objects For an Exchange 2010, 2013, and 2016 database, restores items that were permanently deleted.

    For an Exchange 2007 database, restores strikethrough items from the current folder.

    Restore email rules Restores any rules the user had in place at the time that the data was backed up.
  5. If you selected Restore to the original location, on the Configuration page, select the target Outlook Profile, select a Restore type from the following options, and then go to step 7:
    • Restore only differences. Identifies whether the item being restored is already present in the destination folder and completes the restore only if there is no duplicate item. Also known as a differential restore.
    • Create duplicate entries. Restores every item selected without overwriting existing items, resulting in duplicates of the previously existing items.
    • Overwrite if more recent. Restores newer items that are not present in the online data store. It also restores items that are present in the online data store but are older than the items in the copy of the Exchange database.

    Optionally, select Show advanced options, to further customize the restore with the following options:

    Table 137: Advanced mail restore options
    Option Description
    Error handling Determines the way to address and manage any errors that may occur during the restore process. Select one of the following options:
    • Log and continue. Collects error messages in a log and continues with the restore process.
    • Notify user. Pauses the restore and displays a message in the Monitor Active Task dialog when it encounters an error, and gives you the option to continue with or cancel the restore.
    • Abort restore. Ends the restore process when an error occurs.
    Restore deleted objects For an Exchange 2010, 2013, and 2016 database, restores items that were permanently deleted.

    For an Exchange 2007 database, restores strikethrough items from the current folder.

    Restore email rules Restores any rules the user had in place at the time that the data was backed up.
    Restore user permissions

    Restores the custom permissions set for a public folder.

    NOTE: This option is only available when you restore a public folder to its original location. If you do not select to restore permissions, then the default folder permissions are restored with the content.

  6. If you selected Restore to the PST file or Restore to the PST file(s) (separate file for each mailbox), on the Configuration page, complete the following selections, and then go to step 7:
    1. Profile. Select an Outlook profile from the drop-down list.
    2. Primary PST storage. To locate and select the initial destination folder for the PST file, enter the path or select an existing file.
    3. Overflow PST storage (optional). If the primary destination has insufficient space for the PST file, select a secondary destination for the PST file.

      NOTE: Do not assign the overflow location to the same disk as the primary location.

    Optionally, select Show advanced options, to further customize the restore with the following options:

    Table 138: Advanced mail restore options
    Option Description
    Error handling Determines the way to address and manage any errors that may occur during the restore process. Select one of the following options:
    • Log and continue. Collects error messages in a log and continues with the restore process.
    • Notify user. Pauses the restore and displays a message in the Monitor Active Task dialog when it encounters an error, and gives you the option to continue with or cancel the restore.
    • Abort restore. Ends the restore process when an error occurs.
    Restore deleted objects For an Exchange 2010, 2013, and 2016 database, restores items that were permanently deleted.

    For an Exchange 2007 database, restores strikethrough items from the current folder.

  7. Click Finish.
    The items restore to your selected destination. You can monitor the progress of the job in on the Events page.
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