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KACE Systems Management Appliance 14.0 Common Documents - KACE GO 9.0 Release Notes

Privacy policy

Privacy policy

Collected information

The KACE development team collects the following information, for internal use:

•
The mobile device make and model and the operating system version.

Mobile device permissions

KACE GO requires access to the camera on your mobile device to support uploading image attachments to Service Desk tickets.

The Android version of KACE GO also requires the Android GET_ACCOUNTS permission which was required for Google Cloud Messaging push notifications. For Ice Cream Sandwich and newer versions of Android, this permission is no longer required for push notifications, and will be removed in a future version of KACE GO for Android.

Use of personal information

The collected data is used by the KACE development team to make product improvements. Apart from the information required by the Apple and Google push notification services, none of this information is ever shared with a third party.

If you have any questions about this policy, you can contact Support at https://support.quest.com/create-service-request.

New features

New features

This release of the KACE GO includes following new feature:

•
UI enhancement - Support dark mode

You can now change your display to dark background by turning on the dark mode.

For complete information about the features available with the KACE GO mobile app, see the Getting Started Guide.

Resolved issues

Resolved issues

The following is a list of resolved issues and product enhancements available in this release.

Table 1. iOS Resolved Issues

Resolved issue

Issue ID

Service Desk ticket owners list did not get sorted alphabetically.

KGO-1881

On swiping to left, the location information did not get deleted.

KGO-1866

Custom field with the Multiple Select option did not work.

KGO-1863

The device status icon showed 'Unable to reach this Agent device' for the connected device.

KGO-1837

User name did not display on the Devices list page.

KGO-1912

The Owner list in the Service Desk displayed up to 50 users.

KGO-1873

On swiping to left, the Asset Subtype and Asset status did not get deleted.

KGO-1770

Table 2. Android Resolved Issues

Resolved issue

Issue ID

Incorrect field values display when creating a ticket using ticket template in Service Desk.

KGO-1856

The default value for Multi Select custom field of a queue is blank.

KGO-1862

Getting error while creating a new ticket under a Queue when custom fields have Single Select or Multi Select.

KGO-1864

Service Desk ticket owners list did not get sorted alphabetically.

KGO-1880

The device status icon showing 'Unable to reach this Agent device' for provisioned connected device.

KGO-1884

Getting unknown error 'No Value for DHCP_ENABLED' when clicked on agentless mobile device details.

KGO-1885

Known issues

Known issues

The following is a list of issues, including those attributed to third-party products, known to exist at the time of release.

Table 3. General known issues

Known issue

Issue ID

The Available Devices List is empty under Device selection for MI.

KGO-1911

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