KACE Desktop Authority 11.3 - ExpertAssist User Guide

User Guide

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ExpertAssist User Guide
Updated - November 2023
Version - 8.7.2

Overview

Quest™ExpertAssist is the perfect choice for anyone who has ever needed to access and control a PC or server from elsewhere, be it from down the hall or from halfway around the world. All that is required to control a PC or server is a web browser or WAP-enabled wireless device.

ExpertAssist is a remote administration tool that lets you control and administer Microsoft® Windows®-based computers over a local area network or the Internet. Originally designed for network administrators, ExpertAssist has evolved to offer a wide variety of remote computing solutions for an equally wide variety of users. Today, ExpertAssist provides many useful capabilities such as Java-based desktop remote control, file transfer protocol (FTP) for downloading and uploading of files, configuration of the host computer, remote-to-local printing, advanced scripting, and dozens of other features.

ExpertAssist acts as the host software on the machine that is to be controlled or accessed. The client (the remote computer that is used to access the host) requires no special software. The client software is any Java-enabled web browser (see System Requirements). Many Remote Control features can also be accessed and controlled using such client software as that found in handheld PDAs and WAP-enabled mobile telephones.

System Requirements

Operating Systems Support

ExpertAssist can be deployed to the following operating systems.

• Microsoft Windows Server 2012 R2
• Microsoft Windows Server 2012
• Microsoft Windows 8.1 (32-bit or 64-bit)
• Microsoft Windows 10 (32-bit or 64-bit)
• Windows Server 2008 R2 any Service Packs
• Windows 7 (32-bit or 64-bit) Service Pack 1 or later
• Windows Server 2008 (32-bit or 64-bit) any Service Packs
• Windows Server 2016

Where possible, be sure to have the latest Service Pack installed on a remote computer when you are deploying ExpertAssist.

Browser Requirements

The following web browsers can be used to manage ExpertAssist hosts:

1. Web Browsers:

   • Windows Internet Explorer 11

   • Mozilla Firefox (latest version recommended)

   • Google Chrome (latest version recommended)

   Microsoft Edge (latest version recommended)

2. Latest Java Runtime Environment (Oracle and OpenJDK supported)

Additional Software Requirements

• PowerShell 1.x command line shell installed on the remote computer for the Scripting functionality