This section provides information about problems that you might encounter while monitoring your environment with Foglight for Exchange, and describes the solutions available to troubleshoot these problems.
The following domain controller specific metrics are not available in Foglight for Exchange unless an Active Directory agent is monitoring the domain controller:
Symptom: Some domain controller specific metrics do not display in the Foglight for Exchange views.
Resolution: Install Foglight for Active Directory.
Foglight for Exchange now detects when an Exchange server is added or removed. Alarms are generated for the following cases:
Symptom: Alarms are not being generated when an Exchange server is added or removed.
Resolution:
There are two rules used for the Exchange Server Discovery feature. Disabling either one of these rules will disable alerting on server discovery. Ensure that the following rules are not disabled:
The EXC Server Discovery Search rule fires every 24 hours and an LDAP query is made once for every domain that has an active, collecting agent. Therefore, depending on when the server was added or removed, there may be a delay in seeing the alarm. Also, if the agent is deactivated or not collecting data, the new or removed server will not be detected until the next server discovery search interval after the agent is re-activated and collecting data.
The RPCs Failed (Server Too Busy) performance metric is a client-reported value. In order to send this type of data to the server in Outlook 2003 or later, the Exchange server’s registry must contain the ClientMonitoringReportLevel registry key with a value of either one or two.
Symptom: RPCs Failed (Server Too Busy) performance metric is not being collected.
Resolution:
Ensure that the server’s registry contains the ClientMonitoringReportLevel registry key with a value of either one or two.
To modify the client-side monitoring levels for Outlook 2003 or later clients:
Tip: It is recommended that you create a backup copy of the Registry that you can revert to prior to making any changes.
The Microsoft Exchange Monitoring service is not monitored and alarms will not be raised for this service by default. However, if you use this service in your Exchange organization, you can enable monitoring.
Symptom: Microsoft Exchange Monitoring service is not being monitored.
Resolution: Enable monitoring of this service:
The following procedure is a best practice that is recommended for optimal performance.
Do NOT allow Microsoft® automatic update feature to force an update of the server hosting the Foglight Management Server. This automatic update feature does not allow enough time for the Foglight Management Server to shutdown gracefully, which may leave your agents in a broken state.
Symptom: Cartridge agents will appear to be deactivated on the Agent Status dashboard.
Resolution: Using the Agent Status dashboard, select the deactivated agent and select the Activate button. If you cannot activate the selected agent, delete and reinstall the agent.
Symptoms:
When upgrading to version 6.3.0, you encounter an error message similar to the following message (actual values may vary):
Error deploying package … Cause: The addition of 2097152kb to the negotiated JVM Max heap size would adjust to 2359296kb, which would exceed the total available physical memory of 1780736kb. Rejecting memory request.
Resolution:
This message indicates that the Agent Manager does not have sufficient heap memory to allocate to the requesting Foglight for Exchange agent package. It is not possible to directly increase the amount of heap memory available to the Agent Manager, as it uses as much memory as the monitoring host can provide to it before issuing this message. The amount of memory available to be allocated to the Agent Manager must be increased, for example by adding more physical memory to the host. If the monitoring host is a virtual machine, more memory may be allocated to the VM.
If this is not possible, consider moving some agents, or the Agent Manager and all agents, to another monitoring host which has more memory capacity.
Symptoms:
2013-12-19 13:39:12.669 ECHO <ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> INFO [Thread-20] com.quest.agent.service.auth.impl.CredentialManagerImpl - Begin to query credential for host: EX7.domain7.local
2013-12-19 13:39:26.707 ECHO <ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> INFO [Thread-20] com.quest.agent.exc.ExchangeAgentImpl - Validate credentials for host: EX7.domain7.local
2013-12-19 13:39:26.708 ECHO <ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> ERROR [Thread-20] com.quest.agent.exc.ExchangeAgentImpl - Could not establish a connection to host : EX7.domain7.local.
2013-12-19 13:39:26.708 ECHO <ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> ERROR [Thread-20] com.quest.agent.exc.ExchangeAgentImpl - Data collection failure.
com.quest.glue.api.services.NoCredentialsException: Could not establish a connection to host : EX7.domain7.local
at com.quest.agent.exc.ExchangeAgentImpl.buidConfig(ExchangeAgentImpl.java:815)
at com.quest.agent.exc.ExchangeAgentImpl.buildConfigOnCredential(ExchangeAgentImpl.java:791)
at com.quest.agent.exc.ExchangeAgentImpl.access$000(ExchangeAgentImpl.java:84)
at com.quest.agent.exc.ExchangeAgentImpl$1.run(ExchangeAgentImpl.java:839)
at java.lang.Thread.run(Thread.java:662)
"A Credential with purpose xxxx has been encrypted with a lockbox that has not been granted to this Agent Manager"
. Resolution 1:
Resolution 2: Update the Agent Manager to version 5.6.12 (or later).
Symptom:
The following error message may be found in the Foglight Management Server console.
Failed to retain value of property instances when editing EXCADAccessDomainController object "null (EXCADAccessDomainController)" (39bb11e5-e952-4d63-8629-c4efc19a546d).
Failed to retain value of property instances when editing EXCADAccessCache object "null (EXCADAccessCache)" (16d56083-19b0-4370-af54-9b775a7f644e).
Failed to retain value of property instances when editing EXCADAccessProcessobject "null (EXCADAccessProcess)" (36b2c281-13b6-48ee-9dc0-7660e326fd50).
Failed to retain value of property instances when editing EXCDatabase object "null (EXCADAccessProcess)" (36b2c281-13b6-48ee-9dc0-7660e326fd50).
Resolution:
server["TopologyService"].deleteObjects(new java.util.HashSet(#!EXCADAccessDomainController#.topologyObjects))
server["TopologyService"].deleteObjects(new java.util.HashSet(#!EXCADAccessCache#.topologyObjects))
server["TopologyService"].deleteObjects(new java.util.HashSet(#!EXCADAccessProcess #.topologyObjects))
server["TopologyService"].deleteObjects(new java.util.HashSet(#!EXCDatabase#.topologyObjects))
Symptoms:
2014-01-26 10:51:47.329 ECHO <ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> ERROR [Quartz[0]-10] com.quest.agent.service.winRm.WinRMEndPoint - Fail to establish the WinRM connection: com.quest.glue.api.services.RemoteConnectionException: a connection could not be established.
2014-01-26 10:51:47.329 ECHO <ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> INFO [Quartz[0]-10] com.quest.agent.service.auth.impl.WinRmValidator - winRm connectivity test result: Failed.
2014-01-26 10:51:47.330 ECHO <ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> ERROR [Quartz[0]-10] com.quest.agent.exc.ExchangeAgentImpl - Could not establish a connection to host : zhuvmfog2901. 2014-01-26 10:51:47.332 ECHO <ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> EERROR [Quartz[0]-10] com.quest.agent.exc.ExchangeAgentImpl - Data collection failure.
com.quest.glue.api.services.NoCredentialsException: Could not establish a connection to host : XXXXXX
at com.quest.agent.exc.ExchangeAgentImpl.buidConfig(ExchangeAgentImpl.java:718)
at com.quest.agent.exc.ExchangeAgentImpl.buildConfigOnCredential(ExchangeAgentImpl.java:701)
at com.quest.agent.exc.ExchangeAgentImpl.init(ExchangeAgentImpl.java:866)
at com.quest.agent.exc.ExchangeAgentImpl.isReady(ExchangeAgentImpl.java:741)
at com.quest.agent.exc.ExchangeAgentImpl.informationStoreDetailCollection(ExchangeAgentImpl.java:594)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.quest.glue.core.services.EquivalenceInvocationHandler.invoke(EquivalenceInvocationHandler.java:70)
at com.quest.glue.core.agent.AgentInteractionHandler.invoke(AgentInteractionHandler.java:186)
at com.sun.proxy.$Proxy51.informationStoreDetailCollection(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.quest.glue.core.agent.scheduler.CollectorCallback.invokeCollector(CollectorCallback.java:162)
at com.quest.glue.core.agent.scheduler.CollectorCallback.execute(CollectorCallback.java:130)
at com.quest.glue.core.scheduler.quartz.QuartzScheduler$ScheduledTaskSequentialJob.execute(QuartzScheduler.java:716)
at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918)
at java.lang.Thread.run(Thread.java:662)
Resolution:
This section provides information about problems that you might encounter while monitoring your environment with Foglight for Exchange, and describes the solutions available to troubleshoot these problems.
The following domain controller specific metrics are not available in Foglight for Exchange unless an Active Directory agent is monitoring the domain controller:
Symptom: Some domain controller specific metrics do not display in the Foglight for Exchange views.
Resolution: Install Foglight for Active Directory.
Foglight for Exchange now detects when an Exchange server is added or removed. Alarms are generated for the following cases:
Symptom: Alarms are not being generated when an Exchange server is added or removed.
Resolution:
There are two rules used for the Exchange Server Discovery feature. Disabling either one of these rules will disable alerting on server discovery. Ensure that the following rules are not disabled:
The EXC Server Discovery Search rule fires every 24 hours and an LDAP query is made once for every domain that has an active, collecting agent. Therefore, depending on when the server was added or removed, there may be a delay in seeing the alarm. Also, if the agent is deactivated or not collecting data, the new or removed server will not be detected until the next server discovery search interval after the agent is re-activated and collecting data.
The RPCs Failed (Server Too Busy) performance metric is a client-reported value. In order to send this type of data to the server in Outlook 2003 or later, the Exchange server’s registry must contain the ClientMonitoringReportLevel registry key with a value of either one or two.
Symptom: RPCs Failed (Server Too Busy) performance metric is not being collected.
Resolution:
Ensure that the server’s registry contains the ClientMonitoringReportLevel registry key with a value of either one or two.
To modify the client-side monitoring levels for Outlook 2003 or later clients:
Tip: It is recommended that you create a backup copy of the Registry that you can revert to prior to making any changes.
The Microsoft Exchange Monitoring service is not monitored and alarms will not be raised for this service by default. However, if you use this service in your Exchange organization, you can enable monitoring.
Symptom: Microsoft Exchange Monitoring service is not being monitored.
Resolution: Enable monitoring of this service:
The following procedure is a best practice that is recommended for optimal performance.
Do NOT allow Microsoft® automatic update feature to force an update of the server hosting the Foglight Management Server. This automatic update feature does not allow enough time for the Foglight Management Server to shutdown gracefully, which may leave your agents in a broken state.
Symptom: Cartridge agents will appear to be deactivated on the Agent Status dashboard.
Resolution: Using the Agent Status dashboard, select the deactivated agent and select the Activate button. If you cannot activate the selected agent, delete and reinstall the agent.
Symptoms:
When upgrading to version 6.3.0, you encounter an error message similar to the following message (actual values may vary):
Error deploying package … Cause: The addition of 2097152kb to the negotiated JVM Max heap size would adjust to 2359296kb, which would exceed the total available physical memory of 1780736kb. Rejecting memory request.
Resolution:
This message indicates that the Agent Manager does not have sufficient heap memory to allocate to the requesting Foglight for Exchange agent package. It is not possible to directly increase the amount of heap memory available to the Agent Manager, as it uses as much memory as the monitoring host can provide to it before issuing this message. The amount of memory available to be allocated to the Agent Manager must be increased, for example by adding more physical memory to the host. If the monitoring host is a virtual machine, more memory may be allocated to the VM.
If this is not possible, consider moving some agents, or the Agent Manager and all agents, to another monitoring host which has more memory capacity.
Symptoms:
2013-12-19 13:39:12.669 ECHO <ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> INFO [Thread-20] com.quest.agent.service.auth.impl.CredentialManagerImpl - Begin to query credential for host: EX7.domain7.local
2013-12-19 13:39:26.707 ECHO <ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> INFO [Thread-20] com.quest.agent.exc.ExchangeAgentImpl - Validate credentials for host: EX7.domain7.local
2013-12-19 13:39:26.708 ECHO <ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> ERROR [Thread-20] com.quest.agent.exc.ExchangeAgentImpl - Could not establish a connection to host : EX7.domain7.local.
2013-12-19 13:39:26.708 ECHO <ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> ERROR [Thread-20] com.quest.agent.exc.ExchangeAgentImpl - Data collection failure.
com.quest.glue.api.services.NoCredentialsException: Could not establish a connection to host : EX7.domain7.local
at com.quest.agent.exc.ExchangeAgentImpl.buidConfig(ExchangeAgentImpl.java:815)
at com.quest.agent.exc.ExchangeAgentImpl.buildConfigOnCredential(ExchangeAgentImpl.java:791)
at com.quest.agent.exc.ExchangeAgentImpl.access$000(ExchangeAgentImpl.java:84)
at com.quest.agent.exc.ExchangeAgentImpl$1.run(ExchangeAgentImpl.java:839)
at java.lang.Thread.run(Thread.java:662)
"A Credential with purpose xxxx has been encrypted with a lockbox that has not been granted to this Agent Manager"
. Resolution 1:
Resolution 2: Update the Agent Manager to version 5.6.12 (or later).
Symptom:
The following error message may be found in the Foglight Management Server console.
Failed to retain value of property instances when editing EXCADAccessDomainController object "null (EXCADAccessDomainController)" (39bb11e5-e952-4d63-8629-c4efc19a546d).
Failed to retain value of property instances when editing EXCADAccessCache object "null (EXCADAccessCache)" (16d56083-19b0-4370-af54-9b775a7f644e).
Failed to retain value of property instances when editing EXCADAccessProcessobject "null (EXCADAccessProcess)" (36b2c281-13b6-48ee-9dc0-7660e326fd50).
Failed to retain value of property instances when editing EXCDatabase object "null (EXCADAccessProcess)" (36b2c281-13b6-48ee-9dc0-7660e326fd50).
Resolution:
server["TopologyService"].deleteObjects(new java.util.HashSet(#!EXCADAccessDomainController#.topologyObjects))
server["TopologyService"].deleteObjects(new java.util.HashSet(#!EXCADAccessCache#.topologyObjects))
server["TopologyService"].deleteObjects(new java.util.HashSet(#!EXCADAccessProcess #.topologyObjects))
server["TopologyService"].deleteObjects(new java.util.HashSet(#!EXCDatabase#.topologyObjects))
Symptoms:
2014-01-26 10:51:47.329 ECHO <ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> ERROR [Quartz[0]-10] com.quest.agent.service.winRm.WinRMEndPoint - Fail to establish the WinRM connection: com.quest.glue.api.services.RemoteConnectionException: a connection could not be established.
2014-01-26 10:51:47.329 ECHO <ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> INFO [Quartz[0]-10] com.quest.agent.service.auth.impl.WinRmValidator - winRm connectivity test result: Failed.
2014-01-26 10:51:47.330 ECHO <ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> ERROR [Quartz[0]-10] com.quest.agent.exc.ExchangeAgentImpl - Could not establish a connection to host : zhuvmfog2901. 2014-01-26 10:51:47.332 ECHO <ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> EERROR [Quartz[0]-10] com.quest.agent.exc.ExchangeAgentImpl - Data collection failure.
com.quest.glue.api.services.NoCredentialsException: Could not establish a connection to host : XXXXXX
at com.quest.agent.exc.ExchangeAgentImpl.buidConfig(ExchangeAgentImpl.java:718)
at com.quest.agent.exc.ExchangeAgentImpl.buildConfigOnCredential(ExchangeAgentImpl.java:701)
at com.quest.agent.exc.ExchangeAgentImpl.init(ExchangeAgentImpl.java:866)
at com.quest.agent.exc.ExchangeAgentImpl.isReady(ExchangeAgentImpl.java:741)
at com.quest.agent.exc.ExchangeAgentImpl.informationStoreDetailCollection(ExchangeAgentImpl.java:594)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.quest.glue.core.services.EquivalenceInvocationHandler.invoke(EquivalenceInvocationHandler.java:70)
at com.quest.glue.core.agent.AgentInteractionHandler.invoke(AgentInteractionHandler.java:186)
at com.sun.proxy.$Proxy51.informationStoreDetailCollection(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.quest.glue.core.agent.scheduler.CollectorCallback.invokeCollector(CollectorCallback.java:162)
at com.quest.glue.core.agent.scheduler.CollectorCallback.execute(CollectorCallback.java:130)
at com.quest.glue.core.scheduler.quartz.QuartzScheduler$ScheduledTaskSequentialJob.execute(QuartzScheduler.java:716)
at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918)
at java.lang.Thread.run(Thread.java:662)
Resolution:
This section provides information about problems that you might encounter while monitoring your environment with Foglight for Exchange, and describes the solutions available to troubleshoot these problems.
The following domain controller specific metrics are not available in Foglight for Exchange unless an Active Directory agent is monitoring the domain controller:
Symptom: Some domain controller specific metrics do not display in the Foglight for Exchange views.
Resolution: Install Foglight for Active Directory.
Foglight for Exchange now detects when an Exchange server is added or removed. Alarms are generated for the following cases:
Symptom: Alarms are not being generated when an Exchange server is added or removed.
Resolution:
There are two rules used for the Exchange Server Discovery feature. Disabling either one of these rules will disable alerting on server discovery. Ensure that the following rules are not disabled:
The EXC Server Discovery Search rule fires every 24 hours and an LDAP query is made once for every domain that has an active, collecting agent. Therefore, depending on when the server was added or removed, there may be a delay in seeing the alarm. Also, if the agent is deactivated or not collecting data, the new or removed server will not be detected until the next server discovery search interval after the agent is re-activated and collecting data.
The RPCs Failed (Server Too Busy) performance metric is a client-reported value. In order to send this type of data to the server in Outlook 2003 or later, the Exchange server’s registry must contain the ClientMonitoringReportLevel registry key with a value of either one or two.
Symptom: RPCs Failed (Server Too Busy) performance metric is not being collected.
Resolution:
Ensure that the server’s registry contains the ClientMonitoringReportLevel registry key with a value of either one or two.
To modify the client-side monitoring levels for Outlook 2003 or later clients:
Tip: It is recommended that you create a backup copy of the Registry that you can revert to prior to making any changes.
The Microsoft Exchange Monitoring service is not monitored and alarms will not be raised for this service by default. However, if you use this service in your Exchange organization, you can enable monitoring.
Symptom: Microsoft Exchange Monitoring service is not being monitored.
Resolution: Enable monitoring of this service:
The following procedure is a best practice that is recommended for optimal performance.
Do NOT allow Microsoft® automatic update feature to force an update of the server hosting the Foglight Management Server. This automatic update feature does not allow enough time for the Foglight Management Server to shutdown gracefully, which may leave your agents in a broken state.
Symptom: Cartridge agents will appear to be deactivated on the Agent Status dashboard.
Resolution: Using the Agent Status dashboard, select the deactivated agent and select the Activate button. If you cannot activate the selected agent, delete and reinstall the agent.
Symptoms:
When upgrading to version 6.3.0, you encounter an error message similar to the following message (actual values may vary):
Error deploying package … Cause: The addition of 2097152kb to the negotiated JVM Max heap size would adjust to 2359296kb, which would exceed the total available physical memory of 1780736kb. Rejecting memory request.
Resolution:
This message indicates that the Agent Manager does not have sufficient heap memory to allocate to the requesting Foglight for Exchange agent package. It is not possible to directly increase the amount of heap memory available to the Agent Manager, as it uses as much memory as the monitoring host can provide to it before issuing this message. The amount of memory available to be allocated to the Agent Manager must be increased, for example by adding more physical memory to the host. If the monitoring host is a virtual machine, more memory may be allocated to the VM.
If this is not possible, consider moving some agents, or the Agent Manager and all agents, to another monitoring host which has more memory capacity.
Symptoms:
2013-12-19 13:39:12.669 ECHO <ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> INFO [Thread-20] com.quest.agent.service.auth.impl.CredentialManagerImpl - Begin to query credential for host: EX7.domain7.local
2013-12-19 13:39:26.707 ECHO <ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> INFO [Thread-20] com.quest.agent.exc.ExchangeAgentImpl - Validate credentials for host: EX7.domain7.local
2013-12-19 13:39:26.708 ECHO <ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> ERROR [Thread-20] com.quest.agent.exc.ExchangeAgentImpl - Could not establish a connection to host : EX7.domain7.local.
2013-12-19 13:39:26.708 ECHO <ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> ERROR [Thread-20] com.quest.agent.exc.ExchangeAgentImpl - Data collection failure.
com.quest.glue.api.services.NoCredentialsException: Could not establish a connection to host : EX7.domain7.local
at com.quest.agent.exc.ExchangeAgentImpl.buidConfig(ExchangeAgentImpl.java:815)
at com.quest.agent.exc.ExchangeAgentImpl.buildConfigOnCredential(ExchangeAgentImpl.java:791)
at com.quest.agent.exc.ExchangeAgentImpl.access$000(ExchangeAgentImpl.java:84)
at com.quest.agent.exc.ExchangeAgentImpl$1.run(ExchangeAgentImpl.java:839)
at java.lang.Thread.run(Thread.java:662)
"A Credential with purpose xxxx has been encrypted with a lockbox that has not been granted to this Agent Manager"
. Resolution 1:
Resolution 2: Update the Agent Manager to version 5.6.12 (or later).
Symptom:
The following error message may be found in the Foglight Management Server console.
Failed to retain value of property instances when editing EXCADAccessDomainController object "null (EXCADAccessDomainController)" (39bb11e5-e952-4d63-8629-c4efc19a546d).
Failed to retain value of property instances when editing EXCADAccessCache object "null (EXCADAccessCache)" (16d56083-19b0-4370-af54-9b775a7f644e).
Failed to retain value of property instances when editing EXCADAccessProcessobject "null (EXCADAccessProcess)" (36b2c281-13b6-48ee-9dc0-7660e326fd50).
Failed to retain value of property instances when editing EXCDatabase object "null (EXCADAccessProcess)" (36b2c281-13b6-48ee-9dc0-7660e326fd50).
Resolution:
server["TopologyService"].deleteObjects(new java.util.HashSet(#!EXCADAccessDomainController#.topologyObjects))
server["TopologyService"].deleteObjects(new java.util.HashSet(#!EXCADAccessCache#.topologyObjects))
server["TopologyService"].deleteObjects(new java.util.HashSet(#!EXCADAccessProcess #.topologyObjects))
server["TopologyService"].deleteObjects(new java.util.HashSet(#!EXCDatabase#.topologyObjects))
Symptoms:
2014-01-26 10:51:47.329 ECHO <ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> ERROR [Quartz[0]-10] com.quest.agent.service.winRm.WinRMEndPoint - Fail to establish the WinRM connection: com.quest.glue.api.services.RemoteConnectionException: a connection could not be established.
2014-01-26 10:51:47.329 ECHO <ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> INFO [Quartz[0]-10] com.quest.agent.service.auth.impl.WinRmValidator - winRm connectivity test result: Failed.
2014-01-26 10:51:47.330 ECHO <ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> ERROR [Quartz[0]-10] com.quest.agent.exc.ExchangeAgentImpl - Could not establish a connection to host : zhuvmfog2901. 2014-01-26 10:51:47.332 ECHO <ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> EERROR [Quartz[0]-10] com.quest.agent.exc.ExchangeAgentImpl - Data collection failure.
com.quest.glue.api.services.NoCredentialsException: Could not establish a connection to host : XXXXXX
at com.quest.agent.exc.ExchangeAgentImpl.buidConfig(ExchangeAgentImpl.java:718)
at com.quest.agent.exc.ExchangeAgentImpl.buildConfigOnCredential(ExchangeAgentImpl.java:701)
at com.quest.agent.exc.ExchangeAgentImpl.init(ExchangeAgentImpl.java:866)
at com.quest.agent.exc.ExchangeAgentImpl.isReady(ExchangeAgentImpl.java:741)
at com.quest.agent.exc.ExchangeAgentImpl.informationStoreDetailCollection(ExchangeAgentImpl.java:594)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.quest.glue.core.services.EquivalenceInvocationHandler.invoke(EquivalenceInvocationHandler.java:70)
at com.quest.glue.core.agent.AgentInteractionHandler.invoke(AgentInteractionHandler.java:186)
at com.sun.proxy.$Proxy51.informationStoreDetailCollection(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.quest.glue.core.agent.scheduler.CollectorCallback.invokeCollector(CollectorCallback.java:162)
at com.quest.glue.core.agent.scheduler.CollectorCallback.execute(CollectorCallback.java:130)
at com.quest.glue.core.scheduler.quartz.QuartzScheduler$ScheduledTaskSequentialJob.execute(QuartzScheduler.java:716)
at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918)
at java.lang.Thread.run(Thread.java:662)
Resolution:
This section provides information about problems that you might encounter while monitoring your environment with Foglight for Exchange, and describes the solutions available to troubleshoot these problems.
The following domain controller specific metrics are not available in Foglight for Exchange unless an Active Directory agent is monitoring the domain controller:
Symptom: Some domain controller specific metrics do not display in the Foglight for Exchange views.
Resolution: Install Foglight for Active Directory.
Foglight for Exchange now detects when an Exchange server is added or removed. Alarms are generated for the following cases:
Symptom: Alarms are not being generated when an Exchange server is added or removed.
Resolution:
There are two rules used for the Exchange Server Discovery feature. Disabling either one of these rules will disable alerting on server discovery. Ensure that the following rules are not disabled:
The EXC Server Discovery Search rule fires every 24 hours and an LDAP query is made once for every domain that has an active, collecting agent. Therefore, depending on when the server was added or removed, there may be a delay in seeing the alarm. Also, if the agent is deactivated or not collecting data, the new or removed server will not be detected until the next server discovery search interval after the agent is re-activated and collecting data.
The RPCs Failed (Server Too Busy) performance metric is a client-reported value. In order to send this type of data to the server in Outlook 2003 or later, the Exchange server’s registry must contain the ClientMonitoringReportLevel registry key with a value of either one or two.
Symptom: RPCs Failed (Server Too Busy) performance metric is not being collected.
Resolution:
Ensure that the server’s registry contains the ClientMonitoringReportLevel registry key with a value of either one or two.
To modify the client-side monitoring levels for Outlook 2003 or later clients:
Tip: It is recommended that you create a backup copy of the Registry that you can revert to prior to making any changes.
The Microsoft Exchange Monitoring service is not monitored and alarms will not be raised for this service by default. However, if you use this service in your Exchange organization, you can enable monitoring.
Symptom: Microsoft Exchange Monitoring service is not being monitored.
Resolution: Enable monitoring of this service:
The following procedure is a best practice that is recommended for optimal performance.
Do NOT allow Microsoft® automatic update feature to force an update of the server hosting the Foglight Management Server. This automatic update feature does not allow enough time for the Foglight Management Server to shutdown gracefully, which may leave your agents in a broken state.
Symptom: Cartridge agents will appear to be deactivated on the Agent Status dashboard.
Resolution: Using the Agent Status dashboard, select the deactivated agent and select the Activate button. If you cannot activate the selected agent, delete and reinstall the agent.
Symptoms:
When upgrading to version 6.3.0, you encounter an error message similar to the following message (actual values may vary):
Error deploying package … Cause: The addition of 2097152kb to the negotiated JVM Max heap size would adjust to 2359296kb, which would exceed the total available physical memory of 1780736kb. Rejecting memory request.
Resolution:
This message indicates that the Agent Manager does not have sufficient heap memory to allocate to the requesting Foglight for Exchange agent package. It is not possible to directly increase the amount of heap memory available to the Agent Manager, as it uses as much memory as the monitoring host can provide to it before issuing this message. The amount of memory available to be allocated to the Agent Manager must be increased, for example by adding more physical memory to the host. If the monitoring host is a virtual machine, more memory may be allocated to the VM.
If this is not possible, consider moving some agents, or the Agent Manager and all agents, to another monitoring host which has more memory capacity.
Symptoms:
2013-12-19 13:39:12.669 ECHO <ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> INFO [Thread-20] com.quest.agent.service.auth.impl.CredentialManagerImpl - Begin to query credential for host: EX7.domain7.local
2013-12-19 13:39:26.707 ECHO <ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> INFO [Thread-20] com.quest.agent.exc.ExchangeAgentImpl - Validate credentials for host: EX7.domain7.local
2013-12-19 13:39:26.708 ECHO <ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> ERROR [Thread-20] com.quest.agent.exc.ExchangeAgentImpl - Could not establish a connection to host : EX7.domain7.local.
2013-12-19 13:39:26.708 ECHO <ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> ERROR [Thread-20] com.quest.agent.exc.ExchangeAgentImpl - Data collection failure.
com.quest.glue.api.services.NoCredentialsException: Could not establish a connection to host : EX7.domain7.local
at com.quest.agent.exc.ExchangeAgentImpl.buidConfig(ExchangeAgentImpl.java:815)
at com.quest.agent.exc.ExchangeAgentImpl.buildConfigOnCredential(ExchangeAgentImpl.java:791)
at com.quest.agent.exc.ExchangeAgentImpl.access$000(ExchangeAgentImpl.java:84)
at com.quest.agent.exc.ExchangeAgentImpl$1.run(ExchangeAgentImpl.java:839)
at java.lang.Thread.run(Thread.java:662)
"A Credential with purpose xxxx has been encrypted with a lockbox that has not been granted to this Agent Manager"
. Resolution 1:
Resolution 2: Update the Agent Manager to version 5.6.12 (or later).
Symptom:
The following error message may be found in the Foglight Management Server console.
Failed to retain value of property instances when editing EXCADAccessDomainController object "null (EXCADAccessDomainController)" (39bb11e5-e952-4d63-8629-c4efc19a546d).
Failed to retain value of property instances when editing EXCADAccessCache object "null (EXCADAccessCache)" (16d56083-19b0-4370-af54-9b775a7f644e).
Failed to retain value of property instances when editing EXCADAccessProcessobject "null (EXCADAccessProcess)" (36b2c281-13b6-48ee-9dc0-7660e326fd50).
Failed to retain value of property instances when editing EXCDatabase object "null (EXCADAccessProcess)" (36b2c281-13b6-48ee-9dc0-7660e326fd50).
Resolution:
server["TopologyService"].deleteObjects(new java.util.HashSet(#!EXCADAccessDomainController#.topologyObjects))
server["TopologyService"].deleteObjects(new java.util.HashSet(#!EXCADAccessCache#.topologyObjects))
server["TopologyService"].deleteObjects(new java.util.HashSet(#!EXCADAccessProcess #.topologyObjects))
server["TopologyService"].deleteObjects(new java.util.HashSet(#!EXCDatabase#.topologyObjects))
Symptoms:
2014-01-26 10:51:47.329 ECHO <ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> ERROR [Quartz[0]-10] com.quest.agent.service.winRm.WinRMEndPoint - Fail to establish the WinRM connection: com.quest.glue.api.services.RemoteConnectionException: a connection could not be established.
2014-01-26 10:51:47.329 ECHO <ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> INFO [Quartz[0]-10] com.quest.agent.service.auth.impl.WinRmValidator - winRm connectivity test result: Failed.
2014-01-26 10:51:47.330 ECHO <ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> ERROR [Quartz[0]-10] com.quest.agent.exc.ExchangeAgentImpl - Could not establish a connection to host : zhuvmfog2901. 2014-01-26 10:51:47.332 ECHO <ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> EERROR [Quartz[0]-10] com.quest.agent.exc.ExchangeAgentImpl - Data collection failure.
com.quest.glue.api.services.NoCredentialsException: Could not establish a connection to host : XXXXXX
at com.quest.agent.exc.ExchangeAgentImpl.buidConfig(ExchangeAgentImpl.java:718)
at com.quest.agent.exc.ExchangeAgentImpl.buildConfigOnCredential(ExchangeAgentImpl.java:701)
at com.quest.agent.exc.ExchangeAgentImpl.init(ExchangeAgentImpl.java:866)
at com.quest.agent.exc.ExchangeAgentImpl.isReady(ExchangeAgentImpl.java:741)
at com.quest.agent.exc.ExchangeAgentImpl.informationStoreDetailCollection(ExchangeAgentImpl.java:594)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.quest.glue.core.services.EquivalenceInvocationHandler.invoke(EquivalenceInvocationHandler.java:70)
at com.quest.glue.core.agent.AgentInteractionHandler.invoke(AgentInteractionHandler.java:186)
at com.sun.proxy.$Proxy51.informationStoreDetailCollection(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.quest.glue.core.agent.scheduler.CollectorCallback.invokeCollector(CollectorCallback.java:162)
at com.quest.glue.core.agent.scheduler.CollectorCallback.execute(CollectorCallback.java:130)
at com.quest.glue.core.scheduler.quartz.QuartzScheduler$ScheduledTaskSequentialJob.execute(QuartzScheduler.java:716)
at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918)
at java.lang.Thread.run(Thread.java:662)
Resolution:
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