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Foglight for Exchange 5.7.2 - User and Reference Guide

Navigation basics Exploring the Foglight for Exchange dashboards Managing Exchange agents Reporting on your Exchange environment Foglight for Exchange views
Role views Exchange Server views Site views Cluster views Description of Embedded views
Agent State view Alarms view Auto Attendant Calls view Auto Attendant Directory Access view Auto Attendant General view Auto Attendant Transfers view Cached LDAP Searches/sec view CAS AB Load view CAS AB Service view CAS ActiveSync view CAS Control Panel Load view CAS Load view CAS OAB Download view CAS RPC Client Access view CAS RPC Client Access Load view CAS RPC HTTP view Client Access Features view Cluster Database Details view Cluster Storage Group Details view Cluster Summary and Resource Information view Cluster Summary view Clusters Listing view CPU view Disk view Domain Controllers view Edge Agent view Edge Transport Features view Exchange Roles Server Summary view Exchange Server Roles view (reference information) Exchange Servers in This Cluster view Exchange Servers view (Exchange Cluster Environment Summary) Exchange Servers view Host Monitor view Hub Transport Features view IP Address view Mailbox Features view Mailbox Store Assistant view Managed Availability Recovery Action Results view Memory view Network view Processes LDAP Read Time view Resource Utilization view Roles Listing view Roles Explorer view Role Features State view Roles Top 3 view Server Health view Server Listing view Servers in Site view Servers In This Site view Site By Category view Site Listing view Store Calendar Attendant view Store Client Search view Store Content Indexing view Store Database view Store Public Load view Store Resource Booking view Store RPC Client Throttling view Store Transport view Store User Load view Summary and Resource Information view Top 3 CPU Consumers view Top 3 Memory Consumers view Top 3 Network Consumers view Top 3 Storage Consumers view Total LDAP Read Time On All DCs view Total Long-Running LDAP Operations On All DCs view Transport Dumpster view Transport Edge Sync view Transport Extensibility Agent view Transport Load Store Drivers view Transport Queues view UM Availability view UM Call Answer General view UM Call Answer view UM Fax view UM General Current view UM General view UM Subscriber Access Calendar view UM Subscriber Access Directory view UM Subscriber Access General view UM Subscriber Access Message view Unified Messaging Features view Windows Services view
Foglight for Exchange rules Running diagnostic tests Managing Exchange metrics

Auto Attendant General view

To display this view, enable the UM Auto Att General Group in the Unified Messaging Detail section of the Metrics Management dashboard. When this collection group is enabled, this view is added to the Unified Messaging views on the Roles navigation tab in the Exchange Explorer dashboard.

 
Table 22. Auto Attendant General view
Description

This view displays general metrics for the Unified Messaging auto attendant on the selected Exchange server, which are gathered when the UM Auto Att General collection group is enabled.

Data displayed

Percent Successful Calls. This counter shows the percentage of successful auto attendant calls.

 

Average Call Time. This counter shows the average length of time that callers interacted with the auto attendant.

 

Average Recent Call Time. This counter shows the average length of time of the last 50 auto attendant calls.

Where to go next

N/A

Auto Attendant Transfers view

To display this view, enable the UM Auto Att Transfers Group in the Unified Messaging Detail section of the Metrics Management dashboard. When this collection group is enabled, this view is added to the Unified Messaging views on the Roles navigation tab in the Exchange Explorer dashboard.

 
Table 23. Auto Attendant Transfers view
Description

This view displays transfer metrics for the Unified Messaging auto attendant on the selected Exchange server, which are gathered when the UM Auto Att Transfers collection group is enabled.

Data displayed

Ambiguous Name Transfers. This counter shows the number of times callers were transferred to the operator because the name that they specified or spoke was too common in the search results.

 

Disallowed Transfers. This counter shows the number of times a caller was transferred to the operator because the user they identified was configured to accept calls only from users who are logged on.

 

Operator Transfers. This counter shows the number of calls that have been transferred to the operator.

 

Operator Transfers Requested by User. This counter shows the number of times that a caller to the auto attendant has asked to be transferred to an operator.

 

Operator Transfers Requested by User from Opening Menu. This counter shows the number of times that a caller to the auto attendant has asked to be transferred to an operator while at the opening menu.

 

Transferred Count. This counter shows the number of calls that were transferred by the auto attendant.

Where to go next

N/A

Cached LDAP Searches/sec view

This embedded view is part of the Exchange Server AD Health view, which appears when an individual Exchange Server is selected in the Exchange Infrastructure on the Exchange Explorer. Select the AD Health navigation tab.

 
Table 24. Cached LDAP Searches/sec view
Description

This view displays the following metrics for the selected Exchange server.

Data displayed

Cached LDAP Searches/Sec. This graph charts the number of LDAP search requests issued per second. It provides a comparison against the fatal, critical and warning threshold levels.

Where to go next

Clicking the graph in this view displays a metrics popup that describes the counter, provides more detailed data points, and lists current alarms for the selected metric.

CAS AB Load view

To display this view, enable the CAS AB Load Group in the Client Access Detail section of the Metrics Management dashboard. When this collection group is enabled, this view is added to the Client Access views on the Roles navigation tab in the Exchange Explorer dashboard.

* 
NOTE: This view is only available when an Exchange 2010 server is selected in the Exchange Infrastructure view.
 
Table 25. CAS AB Load view
Description

This view displays CAS Address Book load metrics for the selected Exchange server, which are gathered when the CAS AB Load collection group is enabled.

Data displayed

NSPI Connections Current. This graph charts the number of NSPI clients currently connected to the server. It provides a comparison against the computed average for the specified time interval.

 

Connections and Requests/sec. This graph charts the following metrics over the specified time interval:

•
NSPI Connections/sec. Shows the number of NSPI client connections established to the server each second.
•
NSPI RPC Requests/sec. Shows the rate at which NSPI requests occur each second.
•
Referral RPC Requests/sec. Shows the rate at which referral requests occur each second.
Where to go next

Drill down on:

 
•
Clicking a graph in this view displays a metrics popup that describes the counters, provides more detailed data points, and lists current alarms for the selected metric.
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