Benchmark Factory for Database 8.0.1 - User Guide

Benchmark Factory Test Results Terminology

The following provides a list of commonly used Benchmark Factory testing terms.

The following terms can be expressed as:

Average – The average of all recorded values for the statistic over the sampling period.

Minimum – The minimum value the statistic obtained over the sampling period.

Maximum – The maximum value the statistic obtained over the sampling period.

90th Percentile – This is usual associated with a timing statistic.  This is the time value where 90 percent of all values recorded for a statistic fell below.

Troubleshooting

Support Bundle

The Benchmark Factory Support Bundle allows you to zip up a .bfp file and send it to support for review. The bundle contains the following information:

• BMF version number
• Settings
• License information (just send the key files)
• Error Logs and Result Logs from the associated directories
• Files located in the data directory. This will be not only the xml files for imported users scenarios, but also dump files.
• Script files XML configuration files
• A file that contains hardware information about the system running on it as well as the output of the agents configurations from the repository
• Information about versions of all loaded .dlls

To create a Benchmark Factory support bundle

1. Select Help | Support Bundle to open the Support Bundle dialog.
   • To create a support bundle for a single job, select the job in the Jobs View pane before opening the Support Bundle dialog.
2. In the Support Bundle dialog, select the modules you want to send.
3. If creating a support bundle for a single job, select Just for selected job.
4. Then do one of the following:
   • To save the bundle, click the Save icon.
   • To email the bundle to Support, click Email Quest Software Support.
   • To contact Support via the Support Portal, click Quest Support.

   The bundle is created and saved in the following location:

   C:\Documents and Settings\<user name>\My Documents\Benchmark Factory\<version number>\BMFSupportBundle.zip.

Agent Connection

If the agent is having a problem connecting to the Benchmark Factory console, please check the following:

• Verify that the console is running.
• Verify that the agent is pointed to the console machine.  In the Agent dialog, go to Options | Settings and check the Machine Name/IP and the Console Port fields .  See Configure Agent Machine for more information.
• Verify TCP connectivity between the Agent and Console. If there is a firewall in place, allow for communication on port 4568 (or the specified console port). See Configure Firewall for Remote Agent Install/Start-Up for more information.