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KACE Systems Management Appliance 14.0 Common Documents - KACE GO 9.0 Getting Started Guide

Table of Contents

Using the KACE GO Mobile App

Getting Started

Which features are included in this version of the KACE GO Mobile App? How do I access the KACE Systems Management Appliance?

Enable Mobile Device Access for the appliance Enable Mobile Device Access for an authorized user

How do I enable KACE GO to work inside a network? What credentials should I use to log in?

Frequently asked questions

Can I prevent notifications at certain times? Which Managed Installations can I see on my device? Does KACE GO store my data? What is the best way to secure my KACE GO app? Which features are accessible from the KACE GO home page? Can I use the ticket URL in Service Desk emails to view them directly in the KACE GO app? Can I attach files to a ticket in KACE GO? Can I view attached files? How do I define what a "recent ticket" is? Can I review KB articles and other related resources in KACE GO? I want to provide feedback. How can I do it? What languages does the KACE GO app support?

Troubleshooting

I get a message that the KACE SMA certificate received is invalid. What does this mean? I received a message stating that the KACE SMA is out of reach. I cannot log in, and I received a message that my login was incorrect. I cannot log in, and I received a message that I could not log in. Some fields show overlapped title and detail text when the title is long. I have a problem that I cannot solve with the information presented here.

Technical support resources Legal notices

Using the KACE GO Mobile App

Using the KACE GO Mobile App

Getting Started

Frequently asked questions

Troubleshooting

Getting Started

Which features are included in this version of the KACE GO Mobile App?

How do I access the KACE Systems Management Appliance?

How do I enable KACE GO to work inside a network?

What credentials should I use to log in?

Which features are included in this version of the KACE GO Mobile App?

Of the components of the KACE Systems Management Appliance (SMA), KACE GO focuses on inventory, managed installations, server monitoring alerts, and the Service Desk. The KACE GO Mobile App feature set enhances interoperability across these components.

KACE GO is supported on iOS and Android smart phones and tablets. On tablets, the app supports multi-window display, allowing you to place it next to another app. For example, you can have both KACE GO and an email client app on the same screen, and copy and paste text between the two apps. Depending on how much space you give KACE GO, it can switch between a tablet-like appearance (with a primary/detail view), and a more phone-like experience.

For a complete list of features added to this version of the KACE GO, see the KACE GO Release Notes.

Getting Started

Using the KACE GO Mobile App

Getting Started

Frequently asked questions

Troubleshooting

Getting Started

Which features are included in this version of the KACE GO Mobile App?

How do I access the KACE Systems Management Appliance?

How do I enable KACE GO to work inside a network?

What credentials should I use to log in?

Which features are included in this version of the KACE GO Mobile App?

Of the components of the KACE Systems Management Appliance (SMA), KACE GO focuses on inventory, managed installations, server monitoring alerts, and the Service Desk. The KACE GO Mobile App feature set enhances interoperability across these components.

KACE GO is supported on iOS and Android smart phones and tablets. On tablets, the app supports multi-window display, allowing you to place it next to another app. For example, you can have both KACE GO and an email client app on the same screen, and copy and paste text between the two apps. Depending on how much space you give KACE GO, it can switch between a tablet-like appearance (with a primary/detail view), and a more phone-like experience.

For a complete list of features added to this version of the KACE GO, see the KACE GO Release Notes.

Which features are included in this version of the KACE GO Mobile App?

Using the KACE GO Mobile App

Getting Started

Frequently asked questions

Troubleshooting

Getting Started

Which features are included in this version of the KACE GO Mobile App?

How do I access the KACE Systems Management Appliance?

How do I enable KACE GO to work inside a network?

What credentials should I use to log in?

Which features are included in this version of the KACE GO Mobile App?

Of the components of the KACE Systems Management Appliance (SMA), KACE GO focuses on inventory, managed installations, server monitoring alerts, and the Service Desk. The KACE GO Mobile App feature set enhances interoperability across these components.

KACE GO is supported on iOS and Android smart phones and tablets. On tablets, the app supports multi-window display, allowing you to place it next to another app. For example, you can have both KACE GO and an email client app on the same screen, and copy and paste text between the two apps. Depending on how much space you give KACE GO, it can switch between a tablet-like appearance (with a primary/detail view), and a more phone-like experience.

For a complete list of features added to this version of the KACE GO, see the KACE GO Release Notes.

How do I access the KACE Systems Management Appliance?

How do I access the KACE Systems Management Appliance?

Enable Mobile Device Access for the appliance

Enable Mobile Device Access for an authorized user

This is a two-stage process. First you enable mobile device access on the appliance, then you enable mobile device access for KACE Systems Management Appliance (SMA) users.

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