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MessageStats 7.8 - Report Pack for Lync & Skype for Business User Guide

About This Guide Installing the Report Pack Configuring MessageStats for Lync Managing your Database Using the Lync and Skype for Business Reports Appendix A: Configuring RPC through a Firewall

Conferences Reports

Conferencing can be defined as a session that has three or more participants. The conference can be chat, audio-video, data sharing, application sharing, or any combination of these.

A participant is identified by a unique User Uniform Resource Identifier (URI) entry or the display name. Each participant can take several roles during a conference and can have multiple entries. For example, the Presenter role is assigned when a user is communicating and the Attendee role is assigned when a user is silent.

The Conference type can also change for a participant during a conference. If a participant uses Lync or Skype for Business instant messaging, the Conference Type is shown as chat. If video is enabled during the conference, then the Conference type changes to audio-video.

How Conferences are Recorded

Conferences are recorded against the day and hour they start. However, if a conference is in progress while MessageStats gathers information, or if it ends after midnight (UTC), the conference does not appear in that day’s gathering. For example, a conference that started on Monday and ended on Tuesday will not appear in the reported conferences for Monday until after the Wednesday gathering has run.

For conference reports, the time values are always rounded up to the nearest minute. For example, if a conference lasted 25.21 minutes, it is stored in the database as 26 minutes.

Reports include data only for successful conferences. If the end date of the conference is null, MessageStats does not include the conference.

How Conference Media Types Are Reported

If more than one medium is used during a conference, the conference is categorized by the dominant media type. For example, if you have a conference with chat and then you initiate audio-video, the conference is counted as an audio-video session.

Conference types are based on the media used and are determined using the following order of media types:

1
Application Sharing
2
Audio-Video
3
Data Sharing
4
Chat

The following table describes the reports found in the Conferences folder:

 
Table 13. Conference reports.
Report
Description
Filters

Audio/Video Conference Usage

Shows the number of audio/video conferences that were handled by the Lync or Skype for Business server. The report provides the number of conference minutes (aggregated hourly).

To view the details and graph for the number of participants, set the Detail Level filter to Hourly.

NOTE: To see cost information in the report, you must have configured the Financial property page.
•
Date
•
Detail Level
•
Display Options
•
Trend and Forecast Options
•
Date/Time Display
•
Server
•
Pool

All Conferences

NOTE: It is recommended that you limit the results for real-time reports to include only one or two pools and select a date range of not more than 7 days.

This is a real-time report that retrieves information directly from the Lync or Skype for Business databases. The report provides information about the different types of conference sessions including chat, audio/video, and application-sharing. It includes meeting lengths, conference organizer, and the number of participants for each conference.

To view the conference details such as participants, click the View Details link.

•
Date
•
Date/Time Display
•
Pool

Conference Details by Organizer

This report is similar to the All Conferences report but the data for it is gathered and stored in the MessageStats database. It shows information about different types of conferences, grouped by organizer, and shows details about each participant in the conference.

Conferences can include chat, audio-video, data sharing, or application sharing sessions.

NOTE: Unlike the All Conferences report, this report does not show data for ongoing conferences, only for completed conferences.
•
Date
•
Date/Time Display
•
Organizer
•
Participant
•
Organizer Department
•
Participant Department
•
Organizer Office
•
Participant Office
•
Conference Type
•
Pool

Conferences Chargeback by Department

Shows the total cost for conferences grouped by the department to which an organizer belongs. It includes the cost totals for audio-video conferences.

NOTE: Chargeback costs must first be specified for conferences. For more information, see chapter 3 in the User Guide.
•
Date
•
Department
•
Pool

Conferences Chargeback by Organizer

Shows the total cost for conferences calculated per organizer, including separate cost totals for Lync/Skype for Business audio-video conferences.

Prerequisite: Chargeback costs must first be specified for conferences. For more information, see chapter 3 in the User Guide.
•
Date
•
Date/Time Display
•
Department
•
Office
•
Pool

Peer-to-Peer Reports

The Peer-to-Peer reports contain information about Lync-initiated audio-only, video, and desktop sharing sessions. These reports also provide the chargeback information for the combined audio (including enterprise voice calls), video, and desktop sharing sessions.

How Peer-to-Peer Session Types Are Reported

The report pack provides detailed reports about peer-to-peer audio, video, and desktop sharing sessions. The sessions are categorized by session type.

Reports include data only for successful peer-to-peer sessions. If the end date of the session is null, MessageStats does not include the session. To see summary details for the combined audio, video, and desktop sharing sessions, see the reports in the Peer-to-Peer folder:

For information about how chargeback costs for enterprise voice calls are reported in the peer-to-peer reports, see Calculating Enterprise Voice Chargeback Costs .

Reporting Media Types for Lync and Skype for Business

For Lync and Skype for Business, MessageStats counts the same session for each media type that is used, the same as in the Microsoft native reports. The same session is counted in different media reports when multiple media were used. For example, if there was a session in which both audio and desktop sharing were used. the Microsoft native reports count the session in both the audio session report and the desktop sharing session report.

The exception is when audio and video are used in the same session. The Microsoft native reports will show two different sessions but the MessageStats reports count the session as a video session and show the media used as audio-video.

The following table provides descriptions of the peer-to-peer session reports.

 
 
Table 14. Peer-to-Peer Session reports.
Report
Description
Filters

Peer-to-Peer Session Details

This report provides details about Skype for Business or Lync peer-to-peer sessions such as audio (including enterprise voice calls), video, and desktop sharing sessions. For each session, the report shows session duration, who initiated the session, which media were used, the session participant, and the calculated chargeback cost for the session.

MessageStats counts the same session for each media type if multiple media were used. The exception is when audio and video are used. The session is counted as a video session only and the media used is shown as Audio, Video.

Prerequisites: Chargeback costs must first be specified for the peer-to-peer sessions. For more information, see chapter 3 in the User Guide.
•
Date
•
Date/Time Display
•
Session Initiator
•
Session Participant
•
Initiator Department
•
Participant Department
•
Initiator Office
•
Participant Office
•
Session Type
•
Pool

Chargeback by Department

This report shows the total cost for Skype for Business or Lync peer-to-peer sessions, grouped by the department to which the session initiator belongs. The report provides cost totals for audio calls (including enterprise voice calls), video calls, and desktop sharing sessions including public sessions.

Prerequisites: Chargeback costs must first be specified for the peer-to-peer sessions. For more information, see chapter 3 in the User Guide.
•
Date
•
Department
•
Pool

Chargeback by Initiator

This report shows the total cost for Skype for Business or Lync peer-to-peer sessions, calculated for each session initiator, with separate cost totals for audio, video, and desktop sharing sessions, including public sessions.

Prerequisites: Chargeback costs must first be specified for the peer-to-peer sessions. For more information, see chapter 3 in the User Guide.
•
Date
•
Display Name
•
Department
•
Office
•
Pool

Peer-to-Peer Audio Call Reports

Reports include data only for successful peer-to-peer audio calls. If the end date of the call is null, MessageStats does not include the call.

The following table describes the reports found in the Peer-to-Peer Audio folder:

 
Table 15. Peer-to-Peer Audio-Only reports.
Report
Description
Filters

Audio Call Usage

Shows the number of peer-to-peer audio (including enterprise voice calls) sessions established by the Lync or Skype for Business server. Sessions are broken down into internal, federated, and public sessions, and provides the total number of minutes for each session type.
•
Date
•
Detail Level
•
Display Options
•
Trend and Forecast Options
•
Date/Time Display
•
Server
•
Pool

Top Internal Users by Incoming Audio Calls

Shows the internal users who received the most peer-to-peer audio calls (including enterprise voice calls) from other internal users, from federated users, and from public users. You can click on a user name to display the details of the individual sessions.
•
Date
•
Select Top
•
Display Options
•
Display Name
•
Department
•
Office
•
Pool

Top Internal Users by Outgoing Audio Calls

Shows the internal users who initiated the most peer-to-peer audio calls (including enterprise voice calls) with other internal users, with federated users, and with public users. You can click on a user name to display the details of the individual sessions.
•
Date
•
Select Top
•
Display Options
•
Display Name
•
Department
•
Office
•
Pool

Top Federated Participants by Audio Calls

Shows the federated users who participated in the most incoming and outgoing peer-to-peer audio calls (including enterprise voice calls) with internal users. Provides the number of minutes for the audio sessions.
•
Date
•
Select Top
•
Display Options
•
Display Name

Peer-to-Peer Video Call Reports

Peer-to-peer video calls can also be referred to as Skype for Business or Lync video calls. Reports include data only for successful peer-to-peer video calls. If the end date of the call is null, MessageStats does not include the call.

The following table describes the reports found in the Peer-to-Peer Video folder:

 
Table 16. Peer-to-Peer Video Call reports.
Report
Description
Filters

Video Call Usage

Shows the number of Skype for Business or Lync peer-to-peer video sessions established by the Lync or Skype for Business server. Sessions are broken down into internal, federated, and public sessions, and provides the total number of minutes for each session type.
•
Date
•
Detail Level
•
Display Options
•
Trend and Forecast Options
•
Date/Time Display
•
Server
•
Pool

Top Internal Users by Incoming Video Calls

Shows the internal users who received the most Skype for Business or Lync peer-to-peer video calls from other internal users, from federated users, and from public users. You can click on a user name to display the details of the individual sessions.
•
Date
•
Select Top
•
Display Options
•
Display Name
•
Department
•
Office
•
Pool

Top Internal Users by Outgoing Video Calls

Shows the internal users who initiated the most Skype for Business or Lync peer-to-peer video calls with other internal users, with federated users, and with public users. You can click on a user name to display the details of the individual sessions.
•
Date
•
Select Top
•
Display Options
•
Display Name
•
Department
•
Office
•
Pool

Top Federated Participants by Video Calls

Shows the federated users who participated in the most incoming and outgoing peer-to-peer video calls with internal users. Provides the total number of minutes for the video sessions.
•
Date
•
Select Top
•
Display Options
•
Display Name
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