If the nvexchangeserver.exe process is running when you install an upgrade, the upgrade might fail and display the following message:
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Use Windows Task Manager to locate and stop the nvexchangeserver.exe process. |
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Stop and start the NetVault Backup Service. |
For more information on stopping and starting the NetVault Backup Service, see the Quest NetVault Backup Administrator’s Guide.
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Windows Application Log: In this log, VSS Writers record detailed error messages that are not logged in the NetVault Backup logs. For more information, see http://msdn.microsoft.com/en-us/library/ms157312.aspx. |
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Vssadmin and DiskShadow: You can use Vssadmin to list the VSS writers and providers, display their status, and ensure that the VSS Writers that the plug-in depends on are enabled and available. Vssadmin also indicates whether it has encountered any errors. DiskShadow, which is a newer utility, also provides information that might be useful. For more information, see http://technet.microsoft.com/en-us/library/bb491031.aspx and http://technet.microsoft.com/en-us/library/cc772172(v=WS.10).aspx. |
Clustered Exchange environments, such as DAG, present more challenges, especially when the plug-in tries to detect all the applicable NetVault Backup Clients or when the clients must communicate with each other. Usually, NetVault Backup scans the network to locate known NetVault Backup Clients. However, under certain conditions, such as when clients are in the same network but different segments or when clients are located in geographically distant networks, the NetVault Backup Clients might not be aware of each other. This issue can cause errors, such as the display of a “Failed to launch Proxy Master in <NameOfNetVaultBackupClient>” message in the binary log during a backup job. This message might indicate that the NetVault Backup Client that is running the backup job is not aware of the network location of the client that is specified in the message.
To work around this issue, you can use the “machines.dat” file to identify all clients that the NetVault Backup Client must be aware of. Each NetVault Backup Client contains this list of known NetVault Backup Clients in the NetVault Backup installation’s etc directory. For example, in a typical Windows installation, the path is: C:\Program Files (x86)\Quest\NetVault Backup\etc\machines.dat. Adding a known NetVault Backup Client name as an IP address to this file lets the local NetVault Backup Client locate the remote NetVault Backup Client in the network.
If you encounter the “Failed to launch Proxy Master in <NameOfNetVaultBackupClient>” message, Quest recommends that you add all NetVault Backup Clients in an Exchange cluster to the specific NetVault Backup Client that runs the backups. In the following steps, the DAG contains three NetVault Backup Clients: Client_1, Client_2, and Client_3. The NetVault Backup Client that manages backups is Client_1, so the “machines.dat” file on Client_1 is the one that you would modify.
To add a client, perform the following steps.
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In Windows, navigate to the etc directory where NetVault Backup is installed, for example, C:\Program Files (x86)\Quest\NetVault Backup\…. |
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To ensure that you can restore the original settings if necessary, make a backup copy of the “machines.dat” file, for example, “machines.dat_saved.” |
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Use a text editor to open the original “machines.dat” file. |
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At the end of the file, add a section for each additional client that the local NetVault Backup Client, for example, Client_1, must be aware of — replace <IPaddressOfClient_x> with the applicable IP address. |
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If the Current State remains Running, the changes have been implemented; otherwise, if the state changes to Stopped after a few seconds, complete the following steps: |
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Open the Windows Task Manager, and select the Processes tab. |
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To display the processes in alphabetical order, click the Image Name column heading. |
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If either process is listed, select it, and click End Process. |
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If a confirmation prompt is displayed, click End Process. |
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Close the Task Manager, return to the NetVault Backup Configurator, and click Start Service again. |
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