Rapid Recovery 6.3 - User Guide

Viewing a journal of all logged events

1. To view a journal of all events logged for the Rapid Recovery Core, from the icon bar, click (Events). Click on the drop-down menu to the right of the Tasks page title, and select Journal.

   If you want to view a journal of all events for a specific protected machine, then navigate to the Summary page of the specified machine, click the Events menu, and then click Journal.

2. Optionally, to filter the list of all events by start date, end date, alert message description, or any combination, do the following:
   1. To filter by event category (errors, informational messages, or warnings), click the status drop-down menu, and select the status condition or conditions. Event category filter options include errors, informational messages, and warnings, or any combination of the three.
   2. To filter by start date and time, enter the starting date and time using one of the following options:
      • In the From text box, type the date and time in format MM/DD/YYYY HH:MM AM/PM. For example, to search from the first day of January in 2016 at 8:00 AM, enter 1/1/2016 8:00 AM.
      • To select the current data and time, click the Calendar widget in the From text box and then click the current date. The current time automatically appears.
      • Click the Calendar widget, select the date, then click the Clock widget and select the desired time using the controls. Click away from the calendar to accept the selected changes.
   3. To filter by alert message description, enter the description in the Search message text box.
      For example, to see alerts only related to agents, enter "agent;' to see alerts related to transfers, enter "transfer."
   4. To further refine the list of events that appears, you can also define an end date and time in the same format.

      The list of events is immediately filtered based on the criteria you selected.

For more information, see the following related tasks:

• About repetition reduction
• Viewing running tasks from any Core Console page
• Viewing tasks
• Navigating between tasks, alerts, and the events journal
• Suspending or resuming scheduled tasks
• Viewing alerts
• Viewing a journal of all logged events

Navigating between tasks, alerts, and the events journal

1. If you want to view all tasks for the Rapid Recovery Core, from the icon bar, click (Events).
   The default view displays all tasks for the Core. Proceed to step 3.
2. If you want to view tasks for a specific protected machine, navigate to the Summary page of the specified machine, and then click the Events menu.
   The default view displays all tasks for the selected machine. Proceed to step 3.
3. From the top left of the Tasks pane, click (the downward-facing arrow to the right of the Tasks title).
   A drop-down menu appears.
4. Select one of the following:

   Option	Description
   Task	A task is a job that the Rapid Recovery Core must perform, such as transferring data in a regularly scheduled backup, or performing a restore from a recovery point.
   Alert	An alert is a priority notification related to a task or event, such as an error, warning, or important informational message.\
   Journal	The journal shows a complete list of all logged events. This list is more comprehensive than the set included in alerts.

   The selected view of events appears. For example, if you selected Alerts, the Alerts page appears
5. To see a different view, return to the drop-down menu to the right of the Tasks, Alerts, or Journal pane, and select the option for the view you want.
   The list of events is filtered to display only the relevant set of events for the current view.

For more information, see the following related tasks:

• Understanding event notifications in Rapid Recovery
• Configuring notification groups
• Viewing a journal of all logged events
• Navigating between tasks, alerts, and the events journal
• Viewing tasks
• Suspending or resuming scheduled tasks
• Viewing alerts
• Viewing a journal of all logged events
• Viewing running tasks from any Core Console page

Understanding event notifications in Rapid Recovery

Configuring notification groups

1. To set notifications at the Core level, from the icon bar, click (More), and then select Notifications.
   The Notifications page appears. Skip to step 3.
2. To set notifications for a specific protected machine, do the following:
   1. From the Protected Machines menu, click the machine for which you want to specify notifications.
      The Summary page appears.
   2. In the Summary page of the protected machine, from the More drop-down menu, select Notifications.
      The Custom Notification Groups page appears.
3. If you want to add a new notification group, click Add Group. Skip to Step 5.
   The Add Notification Group dialog box appears, showing a general description area and two tabs.
4. If you want to edit the default notification group or an existing notification group, in the Notification Groups pane, click the (More) drop-down menu for the appropriate notification group, and select Edit.
   The Edit Notification Group dialog box appears, showing a general description area and two tabs.
5. In the general description area, enter the basic information for the notification group, as described in the following table.

   Option	Description
   Name	Enter a name for the event notification group. This information is required. Caution: The value you enter for the notification group name cannot be changed later.
   Description	Enter a description that clarifies the purpose for the event notification group. This information is optional.

6. In the Enable Alerts tab, configure the set of system events that result in alerts. These appear on the Alerts page when you view events in the Core Console. You can select sets of events as described in the following table:

   Option	Description
   All Alerts	To create alerts for all events, select
   Errors	To create alerts for errors, from the Select Types menu, click Error. This is represented by a red X.
   Warning	To create alerts for errors, from the Select Types menu, click Warning. This is represented by a yellow exclamation point icon.
   Info	To create alerts for informational messages, from the Select Types menu, click Info. This is represented by a blue i.
   Restore Default	For the default Core notification group, to restore the set of events to appear as alerts to the default, from the Select Types menu, click Reset to defaults. NOTE: This option is available when editing the default Core notification group only. It is not available for new Core notification groups or for configuration notifications for a specific protected machine.

7. To create alerts for a specific event type (error, warning, or informational message), do the following:
   1. If the All Alerts option does not display alert groups, click the right angle bracket > symbol preceding the All Alerts label. The symbol changes to a downward-facing arrow, and the view expands to show groups.
   2. Then click the right angle bracket > symbol next to any specific alert group to display related events in the group.
      • To define alerts for all events in every group, select the checkbox for All Alerts.
      • To define alerts for all events within any alert group, select the checkbox next to that group.
      • To select only some alert types within an alert group, expand the group and then select only those specific events for which you want to log, report, and set alerts.
8. Click the Notification Options tab.
9. On the Notification Options tab, specify how to handle the notification process.

   Option	Description
   Notify by email	Designate the recipients of the email notification. You can choose to specify separate multiple email addresses as well as blind and carbon copies. NOTE: If using Exchange Server, SMTP relay must be set up on the server. Otherwise event notifications will not be sent to the designated email address. For more information, consult your Exchange Server administrator.
   Notify by Windows Event Log	Select this option if you want notifications to be reported through the Windows Event Log.
   Notify by syslogd	Select this option if you want notifications to be reported through syslogd. Specify the details for the syslogd in the following text boxes: Host: Port:
   Notify by Toast alerts	Select this option if you want notifications to appear as pop-up messages in the lower-right corner of your screen.
   Notify by SNMP Trap	The Rapid Recovery Core serves as an SNMP agent, sending traps (notifications about specific events) to an SNMP manager. The result is the reporting of Core information such as alerts, repository status, and protected machines. Select this option if you want to notify Core events by SNMP trap. You must also specify a trap number, which is used by the SNMP manager.

10. Click OK.
    If creating a new group, you will see a message indicating that the notification group name you defined cannot be changed after creating the group. Other properties within the notification group can be changed at any time.
    • If you are satisfied with the group name, confirm this message and save your work.
    • If you want to change the group name, click No to return to the Create Notification Group window, update the group name and any other notification group settings, and save your work.