Disaster Recovery for Identity for Active Directory internal logging is available to Quest Operations and Disaster Recovery for Identity for Active Directory development teams during the normal operation of the platform. Some customer or Personally Identifiable Information (PII) data (e.g. error messages reporting usernames or email addresses, etc.) can become a part of internal logging for troubleshooting purposes.
Quest Operations and Quest Support have procedures in place to monitor the health of the system and ensure any degradation of the service is promptly identified and resolved. Disaster Recovery for Identity for Active Directory relies on Azure infrastructure and as such, is subject to the possible disruption of these services.
Disaster Recovery for Identity for Active Directory security features are only one part of a secure environment. Customers need to operate by their own best security practices when proceeding with data recovery. Particular care needs to be given to protecting the credentials of the Microsoft Entra tenant Global Administrator accounts and Microsoft 365 tenants Global Administrator accounts.
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