ControlPoint 8.8 - Administration Guide

Troubleshooting

This troubleshooting guide:

·identifies where to find log files that can be used to help diagnose issues you may be experiencing with ControlPoint, and

·describes some common issues that you may encounter when using ControlPoint and suggestions on how to resolve them.

Note that the this guide is by no means exhaustive.  Factors unique to your environment, such as the size, configuration, and complexity of your SharePoint farm as well as interactions between SharePoint, ControlPoint, other applications and processes, may also need to be taken into consideration.

ControlPoint Log Files

There are a number of log files that can help in troubleshooting ControlPoint issues.

NOTE:  If you cannot diagnose your issue using the information in this guide and need to contact Quest Technical Support, have any applicable log file(s) readily available to help the Technical Support Specialist better assist you.

ControlPoint Web Config File (web.config)

web.config:

·is the configuration file for the Web application that hosts the ControlPoint Configuration Site Collection, and

·is located in the in the following SharePoint hive subdirectory: \TEMPLATE\LAYOUTS\Axceler.

Note that any changes to the web.config file will cause a restart of the application pool for the Web application that hosts ControlPoint Configuration Site Collection.

ControlPoint Administration Log (xcAdmin.log)

xcAdmin.log:

·is the log file where the following information is recorded:

§ControlPoint application errors

§the progress of both scheduled and interactive Discovery jobs, and

·is accessible from the machine on which ControlPoint was installed for the farm, in the following SharePoint hive subdirectory: \TEMPLATE\LAYOUTS\Axceler\log.