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Migrated files appear to be stuck in the System Cache (4286106)
After migration using Content Matrix, migrated files seem to be stuck in the StoragePoint System Cache. ... And, the StoragePoint Content Queue Migrator job also does not migrate the files to the endpoints.
StoragePoint solutions are not being deployed to SharePoint (4281682)
Summary :This article provides troubleshooting steps when StoragePoint solutions are not being deployed to SharePoint., <h2>Symptom</h2> StoragePoint solutions would not deploy when performing an upgrade of a StoragePoint environment.
QUICK TAKES: Configuring Large File Upload in StoragePoint (4307373)
How can I configure large file uploads in StoragePoint? <a href="https://metalogix-academy.wistia.com/medias/q79i76cbmw" target="_blank">Click here to view the video</a>
Job Stuck in Job Status Page (4331725)
Job Status Page shows that a StoragePoint job is running. ... But, SharePoint Timer Job Status may or may not list it as running and user may want to delete the job StoragePoint Job Status Page is an interval way of representing the running jobs.
StoragePoint License Verification Job is not running (4286094)
Click on the License -> Change License job server</p> ... <p>4. ... Select the SharePoint server from the drop down that will run the StoragePoint License Verification job and select Update.</p>
The fileshare location you provided is invalid or inaccessible (4277271)
Summary :This article describes how to resolve "The file share location you provided is invalid or inaccessible" when configuring the FileShare Librarian., <h2>Symptom</h2> ... <p style="margin-left: 40px;"><img alt="User-added image" height="347" src="https://support.quest.com/metalogix/images/0EM0c000000G5Vv5bcea1080bf10-File Share Librarian Configuration.png" width="700"></img></p> <p>The issue may occur if the SharePoint farm administrator, SharePoint Timer service account and the application pool identity do not have the following permissions:</p>
StoragePoint: Changing the Physical Location of Blob Store (4324946)
Summary :This article describes how to change the physical location of blob store.<h2>Symptom</h2><p>The current fileshare array is full and a decision has been made not to extend it. ... Instead, a new file system space with more data is being provided.
StoragePoint License Server and Port (4272401)
Customer has a secure environment and they need to specify which port and URL they need to open to access the Metalogix License server.
SharePoint site is unresponsive during Externalize or Recall (4277214)
on the farm/servers.</p> <p>Ensure the SQL server instance hosting the content database has a valid Max Memory setting that is less than the available physical memory. ... Often, this issue comes up in test environments where the SQL server instance is set up quickly and left with an inappropriately high default value.</p>
QUICK TAKES: Understanding Synchronous and Asynchronous profiles (4294999)
What is the difference between synchronous and asynchronous profiles in StoragePoint? <a href="https://metalogix-academy.wistia.com/medias/2kprljyv52" target="_blank">Click here to view the video</a>
StorageProfile stuck at "Deleting" (4286013)
</pre><p>b. Refresh the Storage Profiles screen in Central Administration. ... Profiles should not have the "DELETING" state any longer.</p></li><li>Go to the Jobs link for the profile on the Storage Profiles page.</li><li>Click the "Run Now" button for the Bulk Recall job.</li><li>Go to the Job Status page and monitor the job for errors.
"License Invalid" error message (4277321)
Make sure you don’t have an expired trial or evaluation license. ... You can check this by going to Metalogix StoragePoint’s License Management page in Central Administration. ... If you’ve added servers to the farm, you need to reactivate all installed Metalogix StoragePoint components so a new license can be provisioned on the farm.
StoragePoint - Certificate Errors in Event Log (4337786)
<div>The correct certificate has not been added as a trusted source in SharePoint.</div> ... Add the proper GoDaddy certificate as a trusted source into your IE and SharePoint.
How to export and import StoragePoint Configuration Elements (4277205)
StoragePoint works well in this scenario with the use of a trial and/or our "non-prod" licensing.<br><br>The snag most users run into is when time comes to "promote" the solution into production.
StoragePoint – When accessing the dashboard error received about Invalid object name dbo.ProfileBlo (4281614)
Give full permissions (dbowner) for the application pool user account for the Central Administration web application on the configuration StoragePoint database.<br>2. ... Open each profile and save it again.<br><br>The dashboard error is gone with the following steps.
How do I upgrade from SharePoint 2007 to 2010 with StoragePoint installed? (4272532)
How do I perform an upgrade from MOSS (2007) to SharePoint 2010 with StoragePoint installed? ... You will need to upgrade the SharePoint environment with StoragePoint installed. ... Follow the instructions in the SharePoint 2007 to 2010 Upgrade Guide.
Error received when running PowerShell/STSADM command (4281873)
I am trying to perform a PowerShell backup of our web application by doing the following command: ... However, I get the following error when I try to do so: ... Microsoft.Data.SqlRemoteBlobs.RemoteBlobInternalException: RBS Event Viewer log source is not installed.
StoragePoint – How do I “clone” my Production Environment to use in a Test Environment? (4272579)
Summary :StoragePoint – How do I “clone” my Production Environment to use in a Test Environment?, ... <span style="font-size: 11px;"><span style="font-family: verdana,geneva,sans-serif;">Customer may ask how they can clone their prod environment for testing purposes.</span></span> <span style="font-size: 11px;"><span style="font-family: verdana,geneva,sans-serif;">Customers need to test updates/patches and often want to clone their production environment.</span></span> <span style="font-size: 11px;"><span style="font-family: verdana,geneva,sans-serif;">In order to perform this task –<br>The requirements for successfully restoring externalized content from Production into QA are:<br><br>a.) The Supporting artifacts from the production StoragePoint Database must also exist in QA.<br><br>"Recreating" the endpoints in the QA UI will *<strong>NOT</strong>* work.<br>You must either restore the StoragePoint Database into QA or use the Export\Import Tool (see below).<br><br>b.) The file-share contents of the Content Site must be copied to a location in QA.<br><br>c.) The ContentDb must be restored and attached to the QA farm.<br><br>d.) The Supporting artifacts (from step A) must be altered to point at the new file-share location (from step B)<br><br>Once these requirements are satisfied, you will have access to the Site Content from the QA farm.<br><br>The tool below can help with (Step A) if you choose or prefer not to do a full back-up restore on the StoragePoint database from production.</span></span><br><div><span style="font-size: 11px;"><span style="font-family: verdana,geneva,sans-serif;"><a href="http://storagepoint.metalogix.com/downloads/ConfigImportExportTool2010.zip" target="_blank"><strong>http://storagepoint.metalogix.com/downloads/ConfigImportExportTool2010.zip</strong></a></span></span></div><br><span style="font-size: 11px;"><span style="font-family: verdana,geneva,sans-serif;">There is a .docx in the zip that has useful information, along with the support tool.<br>Essentially - if you're going to be "replicating" an environment regularly then you should Export\Import (or restore the same StoragePoint DB from the source farm).</span></span>
StoragePoint - Files With Special Character do not Show Up (4286060)
Summary :StoragePoint - Files With Special Character do not Show Up, ... <span style="font-size: 11px;"><span style="font-family: verdana,geneva,sans-serif;">During syncing the file share with SharePoint certain files and folders with "&" and other characters in the file name did not show up. </span></span> <p><span style="font-size: 11px;"><span style="font-family: verdana,geneva,sans-serif;">This is by design.<br><br>Files having a special character like "&" does not show up on the site collection of the file librarian.</span></span></p>
How to locate the StoragePoint license key (4277381)
How to locate the StoragePoint license key?
StoragePoint installation fails with the "Provisioning Failed" error (4285989)
Summary :Installation > This article describes how to resolve the "Provisioning Failed" error message when installing StoragePoint., ... <p>During the installation of StoragePoint, an error message is thrown saying <i>"Provisioning Failed"</i>.</p> <p>The installer needs the SharePoint Timer Service to be running on all of the servers to ensure that the solution is deployed successfully.</p> <p>Customer should perform an IIS Reset and restart the SharePoint Timer Service on each WFE and application server in the farm, and then attempt installation again.</p>
Unable to activate StoragePoint License online (4286076)
</li></ul> ... The server running the StoragePoint License Verification Timer Job is not allowing communication to the Metalogix License Servers. ... <p>The license feature will attempt to connect to the Metalogix server at https://license.metalogix.com/license/licenseservice.asmx on port 443 so make sure that it is allowed through the environment's firewall.
Unable to activate SharePoint features when EBS is activated (4272447)
Summary :Provider > EBS > This article describes how to resolve an issue where SharePoint features cannot be activated when EBS is activated., ... <p>After activating EBS from Central Administration > Application Management > Metalogix StoragePoint > EBS provider status, some site collection features (e.g. Document Sets, Publishing). Below is a sample error message that may be encountered when activating Document Sets and the ULS log will contain the <i>"SPFarm.ExternalBinaryStoreClassId is set to {27d262ac-1ce2-4536-ab59-90cb9a2093c4} but class is not registered"</i> line.</p>
Unable to upload and access documents in SharePoint 2013 after BLOB Externalization (4306443)
means that the service accounts do not have EXECUTE permissions on the RBS Stored Procedures in the content database:</p> ... <p style="margin-left: 40px;"><i>System.Data.SqlClient.SqlException (0x80131904): The EXECUTE permission was denied on the object 'rbs_fn_get_blob_reference', database '</i><i>', schema 'mssqlrbs'.<br> at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)<br> at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning</i></p> <p>The simple solution is to give the account db_owner and db_rbs_admin
GoDaddy Certificate error in Event or ULS logs (4286315)
The "Go Daddy Class 2 Certification Authority Root Certificate - G2" is not added to the "Managed Trust" portion of the SharePoint Central Administration. ... Click Start > Run, and then type mmc.exe.
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