Getting "class not registered" errors when clicking "Predicted Reorganization Benefit Report" from Reports | Reorganization Reports or just simply logging into the database.
Error messages may include:
Call Stack:
TSpacerMainForm.PreReorganizationBendefitReportClick
or
Access Violation at address...
OR
For Windows 7, 64-bit O.S, after initialized Space Manager 7.6.1GUI Client, gets Application Error - Class not registered. Call Stack: TSpacerMainForm.After_Create
Then, at the Space Manager Connection Profiles, screen, the TNS Names List is not populated.
Possible corrupt Space Manager client GUI installation or missing Microsoft MSXML 4.20.9818.0
WORKAROUND1
1. Close Space Manager client GUI
2. Uninstall Space Manager client via the Quest Installer or Add/Remove Programs
3. Delete the installation directory - C:\Program Files\Quest Software\Space Manager xx
4. Re-install Space Manager client GUI
WORKAROUND2
Install MSXML 4. - Microsoft MSXML 4.20.9818.0
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=19662
