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Titolo
How to determine the life cycle of various SharePlex versions? -
Descrizione
At times one may want to know how long the current version of SharePlex will be supported.
At other times one may be interested in knowing how long the version that one intends to upgrade to is in existence.
There could be other reasons for knowing about the Product Life Cycle, it's implications and various terminologies associated with it.
This article details how to find the info about life cycle in the Quest website as well as the definition and elaboration of various terminologies associated with the life cycle. -
Risoluzione
The following link can be used to access information on the Product Life Cycle Matrix of the various SharePlex versions: https://support.quest.com/shareplex/lifecycle
Note: Versions not listed are considered discontinued.The Software Product Support Lifecycle Policy describes the different phases during which Quest Software products are eligible for patches (fixes), support and downloads.
Full Support:
Fully supported.
Enhancement requests for this version are accepted and may be considered for future releases.
Maintenance releases and/or hot fixes are periodically made available for this version.
Version is fully supported by both Support and Development.
Version is available for download from the SupportLink https://support.quest.com/
Limited Support:
Support is available for this version and Quest will use best efforts to provide known workarounds or fixes.
No new code fixes will be generated except under extreme circumstances and at Quest’s discretion.
Enhancement requests are not accepted.
Customers are encouraged to plan an upgrade to a version that is fully supported.
Discontinued:
Versions which are retired or discontinued.
No new patches or fixes will be created for this version.
Version is not available for download from the SupportLink https://support.quest.com/
Support will be provided to assist with upgrading to a supported version.
Support is not obligated to provide assistance on this version of the product.