Error Clearing images on Workstation (4281036)

Cannot complete the scanning after some pages get a pop-up saying: "Error: Clearing images on Workstation".

This error can be either caused by:

1. Old RemoteScan version running on the workstation and the terminal server.
2. Image is stuck at C:\ProgramData\RemoteScan\images.

C:\ProgramData\RemoteScan\images should be cleared out at the end of each scan job. It's possible that an image may be left here if something got interrupted/crashed before the temp image folder got cleared out.

Resolution #1:

If RemoteScan is an old version upgrade to the latest version in both, the workstation and the Terminal Server.

Resolution #2:

Manually delete all the files located at C:\ProgramData\RemoteScan\images

If the issue is still happening after manually clearing these image files or upgrading to the latest version, please create a service request on our Site.