How to terminate a job that won't abort without restarting NetVault (4046208)

Under very rare circumstances, a job would appear to hang and never finish. In the WebUI Job Status screen, the job shows as Active; however, the current task on the log hasn't changed for a considerable amount of time. Pressing the [❌Abort] button to cancel the job won't work. Restarting the NetVault services would fix this issue, as it would kill the Process Manager which will in turn cause all related processes to die. However, this isn't always possible, especially in a production environment.

• Try to abort the job via a Command Line:

Use %NV_HOME%/util/nvjobabort -jobid <job id>

• Trace the processes in the WebUI:

1. From the left navigation pane, select Change Settings.
2. Click the 🩺Diagnostic Tracing icon.
3. On the Diagnostic Trace Settings screen, press the [Process Viewer] button on the lower right corner. This displays all NetVault running processes and can trace them in real time.
4. From the NetVault Process Viewer table, take note of the Real Process Id of the job that needs to be killed.
5. In Windows use Task Manager to end the task which PID matches the Real Process Id. Similarly, on Linux, use the kill command.

3) If the NetVault Server runs on Windows, kill the process with nvpview:

Run %NV_HOME%/netvault/bin/nvpview

1. Select the process corresponding to the hung job.
2. Press [KILL PROCESS (SOFT)] button to send a signal to end the process and perform cleanup.
3. If the previous failed, use the [KILL PROCESS (HARD)] button to instantly terminate the process.

The above will allow to keep the NetVault service started and prevent you from restarting them or even rebooting.