Agent Status on Device (4291047)

Use the new KACE Agent app to review the status of the KACE Agent, force inventory, and display agent information using the Mac menu bar or Windows system tray, as applicable. The agent app indicates whether the agent is currently connected or disconnected. It also supports several basic right-click operations such as restarting the agent and forcing inventory. To access the app, you must enable the Agent Status On Device option under Communication Settings.

See Endpoint communication features at https://support.quest.com/technical-documents/doc986550 in the Release Notes.

If you have multiple organizations, you configure Agent settings for each organization separately.

1. Do one of the following:

• If the Organization component is enabled on your appliance, log in to the KACE SMA System Administration Console, http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page next to the login information. Then click Organizations. To display the organization’s information, click the organization’s name.
  • The Organization Detail page appears.
• If the Organization component is not enabled on your appliance, select Settings > Provisioning. Then click Communication Settings on the Provisioning panel.
  • The Communication Settings page appears.

2. Check the "Agent Status Icon On Device" checkbox under Agent Communication settings.

Once you check this box and save, your agents should begin displaying the tray icon as they perform their normal inventory check-ins.

Your agents will have to complete another check-in interval after they've upgraded to 9.0.167 and you've enabled the tray icon functionality.