How to delete a Helpdesk queue (4236342)

Depending on your IT department and policies, a need may arise to delete a queue. Some reasons are that the queue is no longer needed, or a department no longer requires one.

Following this article will prevent Deleting a Service Desk queue has caused my K1000 appliance to become unresponsive

Deleting a queue isan extensive operation and is not found in the obvious place. Even if your helpdesk contains only a few tickets you should do the following before deleting a queue otherwise it may take hours.

You can create a queue form the queue list page (Service Desk | Configuration | Queues), but you cannot delete a queue from the queue list page.

 Optimize the queue delete process by deleting tickets before deleting the queue:

1. Click Service Desk | Tickets.
2. Click the drop down on the upper right of page and select Switch Queue to ensure you are at the ticket view of the queue you wish to delete.
3. In the same drop down select This Queue and check All Tickets checkbox.
4. Delete all the tickets until the list is empty.

Deleteing the Queue:

1. Click Service Desk | Configuration | Queues
2. Click on the queue to be deleted
3. Click Edit Mode on upper left of screen.
4. Scroll to the bottom of the page.
5. Click the Delete button and the queue will be deleted.  The Service Desk Queue page will appear.