Restore of Exchange items with Mail Retriever to original location fails with "Could not open message store." error (4038980)

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Titolo

Restore of Exchange items with Mail Retriever to original location fails with "Could not open message store." error
Descrizione

After upgrading to Rapid Recovery we are getting the following error when restoring to certain user's mailbox:
Error executing action 'PrepareStorageForOnlineMailboxAction', argument object: 'System.Object[]', associated step: 4/11/2016 3:09 PM Mailbox - Joe Smith Prepare mail store. InProgress.
MailboxRestore.Contracts.Exceptions.InvalidMessageStoreException depth 0: Could not open message store.
Mailbox name: Mailbox - Joe Smith
With Mailbox Restore 5.4.3 the restore to the same user was successful.
Causa

Mailbox Restore 5.4.3 was using the address book to resolve a valid mailbox DN (distinguished name, Exchange unique mailbox identifier) and Mailbox Restore 6.0.1 is using a value stored in the database.
Risoluzione

A patch exists for Rapid Recovery 6.0.x to allow for successful item recovery to the original location. Please open a case with technical support to retrieve and install this patch.

STATUS
This issue fixed in version 6.1. The latest version of Rapid Recovery can be downloaded from the license portal.
ID difetto

RR-98600 / D-33440

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Cronologia articoli:: Data di creazione: 5/4/2016
Ultimo aggiornamento: 5/7/2023

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