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How to create a bat script to empty users recycle bins (4272392)
Creating a script to empty user recycle bins and reclaim disk space. ... and then <strong>Add New Item</strong>.</li><li>Change the Script Type to <strong>Online Script</strong>.</li><li>Fill out other necessary information for the script.
"Managed Operating Systems" widget is not showing all the operating systems available in the Kace SMA (4326852)
"Managed Operating Systems" widget in the dashboard is not showing all the operating systems available on the Kace SMA. ... This is working as designed. ... Operating systems available on the SMA that are installed on less than 1% of the total amount of devices might not appear listed in the widget.
HTML tags displayed in Service Desk Announcements (4290474)
User console announcements have line feeds replaced by text on display. ... This problem is present for those body messages that include a new line (hit enter and type a new line). ... A sample illustrating the problem has been included below:
AD Discovery Schedules are not working properly when containing a space (4324474)
After the upgrade you may find some of the schedules missing the missing green check-mark as shown in the below screenshot: ... When attempting to run the task, nothing seemingy happens and no results for this discovery will appear.
Configuring KACE SMA Patch Subscription options (4284511)
Patch subscriptions is key component that requires an accurate configuration prior deployment of patches. ... This article provides recommendations for patch subscription configuration and some other tips.
How to collect a full memory dump from the ampagent.exe process or others if required (4328058)
Whenever you experience a process crashing in Microsoft Windows, it is often useful to collect a full memory dump of the crashing process. ... Per default, mini-dumps are created whenever a KACE Agent process should crash for some reason.
Offboard Backup Transfer Settings and Errors Troubleshooting (4263307)
This article will provide steps on how to troubleshoot Offboard Backup settings and offboarding errors. ... For Basic instructions on Setup for offboard, review How to setup offboard backup transfer (260737).
KACE KKE: Effortless Asset Management with the SMA (4377454)
In this session, we'll cover Asset Management Best Practices. ... Feel free to review our other KKEs from 2024 here ... Recording here:
How to use the One-Click Tether on KACE Systems Management Appliance (4263361)
This allows the tether to be completely created and initiated from the appliance without needing a tether key from support. ... To ensure the appliance can properly be accessible by KACE Technical Support, please review our required network ports and URLs article.
KACE KKE: Power of Labels in the SMA (4377449)
In this KKE session, we'll take a look at Power of Labels within the SMA.
KACE KKE: How to Build and Improve Your Service Desk Workflows (4377453)
In this session, we'll cover Service Desk Best Practices. ... Feel free to review our other KKEs from 2024 here ... Recording here:
KACE KKE: What’s new in SMA 14.0 (4377433)
Download and release notes available here. ... This release of the KACE Systems Management Appliance includes major features on the User Interface and Agent infrastructure. ... The minimum version for upgrade is 13.2.182.
KACE Kontinuing Education Sessions (2024) (4377432)
Due to overwhelming customer demand, we’re bringing back the popular KKE (KACE Kontinuing Education) Series – this time with a twist! ... With collaboration between PSO, technical support and pre-sales teams, we will conduct a monthly training session on the first Wednesday of each month so customers can learn what’s new, tips and tricks, current challenges, and have their questions addressed.
How to update Agents using Client Bundles (4328664)
The client bundle is designed to update the KACE SMA (Systems Management Appliance) Agent deployment files that are stored on the SMA appliance via a single file. ... You will need to view them and confirm the labels and settings and ENABLE it again if you want the agents to deploy to your network.</p> <p>All the Provisioned Configurations will also be DISABLED and will need to be re-enabled to deploy the new agent versions to your un-provisioned clients.<br> </p>
What is the default FTP user account and password? (4377346)
Need to know the default FTP credentials. ... Username: kbftp ... Password: getbxf ... NOTE: To change the FTP password, see Configure security settings for the appliance.
KACE SMA and KACE SDA supported languages (4377318)
This article lists the supported languages for the KACE SMA and KACE SDA consoles, as well as the KACE SDA Media Manager utility. ... KACE SMA Administrator and User consoles
Use a custom inventory rule to report on non-inventoried items in Windows (4287898)
It is possible to use a custom inventory rule to track detailed information that the KACE Systems Management Appliance (SMA) does not inventory by default. ... Though the SMA already gathers IP and subnet mask, this article was created to serve as an example of how to write a ShellCommandTextReturn custom inventory rule.
How to View Individual Patches (4307311)
The patch catalog changed after the KACE SMA 6.4 upgrade to higher KACE SMA version and rather than displaying individual patches by default, patches are grouped into package listing. ... This article provides the steps to switch to individual patches view and what are the benefits of using individual patches view.
Archive User Accounts (4317389)
When users are removed from the system, there is an option to archive their accounts prior to deleting them and they are maintained on the appliance in read-only mode. ... User archival allow Administrators to disable user accounts and maintain their ticket associations and ticket history, to keep a proper audit trail and avoid orphaned tickets.
Setting Up Microsoft Exchange to Send and receive emails from the SMA (4323401)
This article lists the steps to take in setting Up Microsoft Exchange to Send and receive Email from the SMA. ... It does NOT have a POP server.</span></p> <p>The way that it accepts mail in is by having its own domain that other SMTP servers deliver the mail to.
How to configure Google Workspace for SMA Authentication with Google API (4369664)
The method used depends on the components being used and the preference or role of the SMA administrator. ... Service Account Authentication is the method which requires a Service Account Key and a unique Client ID; OAuth Client Authentication — this method consist of an OAuth Client ID and a Client Secret.<br><br>Please visit the SMA Admin Guide for more details on selecting an authentication method and obtaining credentials for Google APIs.
If 2FA is enabled on SMA, Import Managed Installations into the SDA errors out (4243752)
Unable to import managed installations with 2fa enabled on the SMA. ... See the images below. ... *** If 2fa is not enabled on the SMA, please follow these links. *** ... Admin Guide Topic ... Please check the federated API security settings on the SMA.
Using the KACE Agent Toolkit (KAT / kapture) (4297131)
The KACE Agent Toolkit (KAT / kapture) is used by KACE Support technicians and DIY customers to diagnose and troubleshoot agents/endpoints. ... For scripts to run the KAT from the SMA: Script for the KACE Agent Toolkit (KAT) (295053).
How to determine how many agent nodes are licensed for in the KACE SMA (4311135)
Steps on confirming how many nodes (agents) you are licensed for. ... Useful information to determine if you need to purchase more nodes. ... One reason to look this up is that new devices are not checking in or there are inventory issues.
What's new version 13.0 - Service Desk Attachment Distribution through email (4369237)
Email notifications are now able to include the actual attachments. ... <h2><strong>Service Desk Queue</strong></h2>
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