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Stat 6.3 - System Administration Guide

Overview of Stat Administration Administrative Utilities Stat Security General Maintenance Tables
System Maintenance Service Domain Maintenance Department Maintenance Issue Tracking Maintenance Country Maintenance Customer Maintenance Object Type Maintenance PeopleSoft Environment Connection Maintenance Pre/Post Migration Steps Parameters Oracle Applications Configuration Oracle Applications Connection Maintenance Generic Application Connection Maintenance Schema Object Parameters Maintenance Data Object Maintenance PeopleSoft Search Configurations Stat Report Definition Maintenance Version Control Management Connection Maintenance
Service Domain-Specific Maintenance Configuring the Stat Central Agent Email Configuration Object Security Appendix: Sample Service Domain Configuration Appendix: User Class Rights Appendix: Creating a Staging Database Appendix: Database Tuning Appendix: Oracle Applications File Type Directory Appendix: Ports and Firewalls Appendix: REST Web Services API Appendix: SOAP-Based Web Services API Appendix: Troubleshooting Chart Appendix: stat.conf Configuration Appendix: Custom Report Files

License Tab

The License tab displays license information about your currently installed versions of Stat.

The following table describes the information displayed in the License tab:

License Key

The Quest-provided Stat license key number that is unique to your organization. This field is strictly alpha-numeric and is case-sensitive.

If a Stat license is not entered, or if the license is expired or invalid, then only the SYSTEM user or users with Technical-class licensed user with the “System Table - Edit” right can log in to the Stat Windows Client, in which case the System Maintenance table will be the only accessible window.

Site Message

The Quest-provided registration key used to verify that the license key you entered is valid. After entering the registration key, click Verify. If the key value is verified, further license information is displayed in the Properties field and you can continue using Stat. If the key value is not verified, you will receive an error message and cannot continue until you provide a verified key value.


Includes the following:

License Type - The type of license. Options include Commercial (permanent), Trial (temporary) and Term (a temporary enhancement of licensing rights for commercial users).
Technical Licenses - The number of licensed technical users. Technical users have complete access to Stat as defined by their user class rights.
Functional Licenses - The number of licensed functional users. Functional users have limited access to Stat and are not allowed to perform object management tasks.
Oracle Apps - Indicates whether the license includes access to the change management module for Oracle Applications
PeopleSoft - Indicates whether the license includes access to the change management module for PeopleSoft

Users Tab

The Users tab lists all the users that have been defined in Stat along with their currently assigned license status.

Your Stat license determines the number of active technical and functional users that can operate in Stat at any one time. The total number of active licensed users is displayed at the bottom of the tab. Inactive users are not counted against the total number of licensed users.

Technical users have access to all Stat functionality and are only limited by their assigned user class rights.

Functional users are limited and do not have access to the following areas in Stat:

Both types of users have full access to the Stat Web Client.

Other Options Tab

The Other Options tab defines CSR operating parameters and user password settings.

The following table describes all the value types in the Other Options tab, except for the User Password Options section which is described in the section, Defining Stat Users .

Last Job
(Required Value)

This is the last Stat Central Agent Job number used by Stat. At setup, you may set this value to any number which defines the next Job number. For example, a setting of 0 causes the first Job number to be 1.

Last Rule
(Required Value)

This is the last business or personal rule number used by Stat. At setup, you may set this value to any number which defines the next Rule number. For example, a setting of 0 will cause the first Rule number to be 1.

Last Cust.
(Required Value)

This is the last Customer number used by Stat. At setup, you may set this value to any number which defines the next Customer number. For example, a setting of 0 causes the first Customer number to be 1.

Last PSobj
(Key Value)

Stat uses a unique numbering system to identify PeopleSoft proprietary objects. When a reference to a new PeopleSoft proprietary object is added in Stat, Stat generates an ID number and displays it in this field. For example, a setting of 0 causes the first PeopleSoft proprietary object ID to be 1.

Last Migr.
(Required Value)

Stat uses a unique numbering system to identify each migration. When a new migration completes successfully, Stat generates an ID number and displays it in this field.

Last Object Type
(Key Value)

A unique number assigned by Stat to identify the object type.

Due to its sensitive nature, the Last Object Type field does not appear in the System Maintenance window. However, the values assigned by Stat are contained behind-the-scenes in the table itself. To edit an object type value, you must edit the table using an environment management tool, which is not recommended.

Last Workfl. number
(Required Value)

Stat uses a numbering system to identify each workflow defined in the system.

Min List Refresh
(Required Value)

Determines the minimum allowed automatic refresh rate, in minutes, for users’ Support Consoles

Max List Refresh
(Required Value)

Determines the maximum allowed automatic refresh rate, in minutes, for users’ Support Consoles

Default Country
(Required Value)

The default country of new customers that are defined in Stat. The list of available countries is determined in the Country Maintenance table.

Enable LDAP

If selected, users are permitted to login into Stat using their LDAP login credentials.

Parameters Tab

The Parameters tab defines miscellaneous configuration settings in Stat, such as the maximum file size of CSR attachments, the minimum number of characters in user IDs, the sort and filter settings on maintenance tables, the option to archive 3rd party objects, and the timeout period for Web Service connections. For Oracle Applications, you can define the patch backout default value, the timeout multiplier factor for Oracle Agents, and the communication protocol.

The miscellaneous settings you can configure in the Parameters tab include:

Archive 3rd party objects

If you are integrating Stat with a 3rd party version control management (VCM) tool, you can specify whether you want the objects selected from the VCM repository archived in Stat or just a pointer to those objects. Selecting the option No means that Stat only archives the pointer to an object, not the object itself.

CSR date range lower/upper limit

The lower and upper limit of the date range available on CSRs. These values are expressed in a DDMMMYYYY format. The default lower range is 01 January 2016 and the default upper range is 01 January 2025.

CSR default owner rule

Defines the rule on which CSR default owner is calculated by Stat. This is used when creating a new CSR, changing a CSR Queue, or performing a CSR Workflow status transfer.

Use the following values: 1 for Current owner, 2 for logged-in user, 3 for Queue owner, and 4 for CSR creator.

Disable Patch Backout Default Value
(Ora Apps Only)

When scheduling a patch application request, this option determines whether or not Stat executes a patch impact analysis, which means the patch cannot be backed out later. Because applying patches can take time, this option is available for users who do not want to commit the system resources necessary to enable the backout option for a particular patch. Enter “Yes” if you want the Disable Patch Backout option selected by default, or “No” if you want the option de-selected by default.

Mass Migration order by Archive Set

When set to Yes, Stat migrates objects in the order that the user specifies in each archive set followed by object type order.

When set to No, all objects are migrated together in the order of object type.

Max file size for CSR attachment

The default 50MB size of CSR attachments is the recommended maximum. Attachments larger than 50MB can adversely affect performance. For more information on CSR attachments, see the Stat User Guide, Chapter 3, “Change/Service Requests.”

Maximum number of characters in user id

The default number of characters that must be used in a Stat user ID is a minimum of 2. Enter the value you want to change the minimum number of characters

Number of days on Migration Console

The number of days information regarding an object migration is displayed in the Migration Console. The information itself is retained in the database, and earlier migrations can be displayed by setting this number higher.

OA Agent Wait Multiplier
(Ora Apps Only)

For objects that are particularly large, the Stat Central Agent may time out while waiting for an Oracle Agent to finish archiving and migrating the objects. The default time is 30 seconds. However, you can increase or decrease this time by specifying a multiplier. To increase the time, enter a factor greater than 1. The value 2, for example, doubles the time amount to 60 seconds. To decrease the time, use decimals. The value .5, for example, decreases the time by half, or 15 seconds.

OA Migration Default Edition

Sets the default value for Edition in Migration Wizard. Run, Patch, or Both. Defaults to Run.

Prompt to save filter/sort order if it is changed

You can configure Stat to save automatically any changes users make to the sort order or filter settings on a particular maintenance table. The default value for both parameters is No, meaning Stat saves changes automatically and not display the message prompt. However, if you want Stat to display a message prompt that gives users the option of not saving any changes to the sort or filter settings, enter the value Yes for either parameter.

Protocol for REST HTTPS

Defines secure protocol for REST calls. Used when Stat Windows Client connects to the Central Agent. Use the following values: 0 for auto, 2 for TLS 1.1, 4 for TLS 1.0, and 5 for TLS1.2.

Defaults to Zero.

Report maximum number of records allowed

Limits the maximum number of records for a generated report. When the generated report reaches the limit, a warning message displays. The default value is 30,000.

Require users to enter override comments

Selecting the option Yes means that whenever a user overrides the approval requirements for a CSR status transfer, object migration, or patch application, they are prompted to document the reason they are overriding the requirement.

REST calls timeout in seconds

Defaults to 60 seconds. Amount of time that client REST calls wait for the server to process the call.

Restricted CSR attachment file extensions

If there are certain types of files you do not want users opening directly from the Attachments tab (such as executables and .bat files), list the extensions here.

Retention days for MERC_WAKE table

Number of days to save data once it is marked as inactive. This affects the display on the Tools | Stat Central Agent Status window and Stat Oracle Agent Windows.

Stop migration on error

If selected, the Stat Central Agent stops migrating objects once an error is encountered. With proper security rights, users can override this option when setting up a migration.

Timeout period for idle Web Service Connections

Stat supports timing out idle Web Service connections. The default value is 3000 seconds. Increase or decrease the default setting by entering the number of seconds.

Use IP address when looking up SCA

Selecting the option No means the addressHost name is used to resolve Stat Central Agent's IP address (preferred). Selecting the option Yes means the IP address is used to find the Stat Central Agent. Sites with Natted firewalls should always start with the Host name.

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