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On Demand Global Settings Current - Security Guide

Overview of Data Handled by On Demand Core

This section describes how On Demand core services handle data.

Data Handled by Core

Data Handled by Core
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Managed Data Types
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Quest Identity Broker
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Subscription Services
Managed Data Types

On Demand Core manages the following types of customer data. By default, the data is persisted in On Demand Core.

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Microsoft Entra Tenant Name
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Microsoft Entra Subscription Active Directory Object Id (GUID)
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Microsoft Entra Administration Consent Token
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Microsoft Entra User Object Identifiers (GUID)
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Microsoft Entra Group Object Identifiers (GUID)
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Audit log of On Demand Core user activities, including user name in email form (name@domain.com)
Quest Identity Broker

The Quest Identity Broker (QIB) stores the following personally identifiable information in its database:

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user email address
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user first name
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user last name

In addition, the QIB stores the unique identifier for each user account as provided by the Quest account database, Microsoft Entra ID, or Microsoft Live account during the authentication process. QIB creates an audit trail log for all interactions, including login, logout, and account creation. Access to the log is restricted to QIB administrators.

Subscription Services

The Subscription Service stores customer contact information and can process credit card transactions associated with subscription purchases and renewals.

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Cybersource is the credit card payment gateway. Cybersource receives the necessary information required for purchase transactions. Required fields are as follows:
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credit card number
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expiration date
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name
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address
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email address
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Tradesphere is the trade compliance system. Tradesphere receives name, address, and country information.
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Salesforce is the subscription billing system. Salesforce receives all the product details along with the customer billing and shipping information that is required for invoicing. In addition, customer quotes are quoted in Salesforce using the account, contact, and product details housed in Salesforce. Orders are billed and invoiced through Salesforce billing. Details of a new subscription, subscription amendment, and subscription renewal orders are passed to the On Demand platform for the purposes of provisioning tenant environments on the On Demand platform.

Data Handled by the Notification Service

On Demand Notification Service manages customer email addresses. Every email sent by the Notification Service is scanned for viruses and malware.

All request data sent to On Demand Notification Service is persisted by default. This includes the notification recipients as well as any data placed inside the notification template. For more information about what customer data could be included in a notification, please refer to the security information for the relevant module.

Data Handled by Common Storage Services

Customer search configurations for both shared and private searches. This includes any user entered data that are used to parameterize the search.

Customer alerting configurations for both shared and private alert rules. This includes the email address of the receipts of alert emails.

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Activity data and object data collected from any configured tenants and on-premises environments originating from On Demand modules using Common Storage Services. For further details on data handled and stored, see the the On Demand Audit and Security Guardian Security Guides.
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