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NetVault 11.4.5 - Administration Guide

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About Quest® NetVault® Backup About this document Target audience Recommended additional reading

Getting started

About deploying NetVault Backup About NetVault Backup components Starting or stopping the NetVault Backup Service Enabling Web Service over HTTP or HTTPS Logging in to NetVault Backup Overview of NetVault Backup WebUI Navigation pane Quitting NetVault Backup Using the configuration wizard Monitoring the NetVault Backup Server Sorting records in NetVault Backup WebUI Customizing tables in NetVault Backup WebUI

Configuring clients

About NetVault Backup Clients Installing software from WebUI (push installation)

About push installation Prerequisites Managing package stores

Configuring a package store Modifying a package store Removing a package store

Performing push installations

File format for specifying deployment targets

Monitoring deployment tasks Managing deployment tasks

Retrying failed deployment tasks Canceling a deployment task Cloning a deployment task

Adding a client to the NetVault Backup Server Adding multiple clients (Windows only) Firewall settings

Firewall filtering rules Firewall configuration example

Locating a client Checking communication through a firewall Adding a server as a client Removing a client from the list of available clients

Managing clients

Viewing client details Setting client description Installing plug-ins Installing product license keys Checking client access Removing plug-ins Removing a client from the server

Managing client groups

About client groups Creating a client group Viewing existing client groups Modifying a client group Removing a client group

Configuring storage devices

About storage devices SAN considerations Quest DR Series Systems

About Quest DR Series Systems Quest DR Series System prerequisites Adding a Quest DR Series System

Adding a Quest DR Series appliance Adding LSU (container) as a media

NetVault SmartDisk

About NetVault SmartDisk Adding a NetVault SmartDisk

EMC Data Domain Systems

About EMC Data Domain Systems Data Domain System prerequisites Adding a Data Domain System DD Boost commands

Virtual Tape Libraries

About Virtual Tape Library Virtual Tape Library considerations Creating and adding a Virtual Tape Library Re-adding a previously created VTL

Virtual standalone drives

About virtual standalone drive Creating and adding a virtual standalone drive

Physical tape devices

Adding a standalone tape drive Adding a tape library

Backing up data

About backing up data Secondary Copy Backup retirement About NetVault Backup Sets Backup and recovery strategy Creating backup jobs Creating Schedule Sets

Scheduling methods and options for non-repeating jobs Scheduling methods and options for repeating jobs

Creating Target Sets

Selecting the device Specifying media options Configuring media sharing options

Creating Source Sets for backup jobs Creating Backup Advanced Options Sets

Setting backup retirement options Specifying additional options Creating a Secondary Copy Configuring pre- and post script options for backup jobs Configuring user-defined events for backup jobs

Modifying a set Copying a set Deleting a set

Managing policies

About policies Creating a policy Viewing existing backup policies Viewing job status of policy jobs Modifying a backup policy

Modifying jobs in a backup policy Modifying clients in a backup policy Modifying events in a backup policy

Quiescing a backup policy Deleting a backup policy

About restoring data Creating restore jobs Restoring data using an existing Restore Selection Set Searching for files in savesets Viewing media list Creating Source Sets for restore jobs Creating Restore Advanced Options Sets

Setting restore type Specifying additional options Configuring pre- and post -scripts for restore jobs Configuring user-defined events for restore jobs

Managing online backup indexes

About managing online indexes Manually deleting online indexes Loading offline indexes Manually compressing online indexes Uncompressing online indexes

Viewing job activity Viewing job calendar Managing jobs

Running a job immediately Aborting a job Stopping a job Restarting a job Placing a job on hold Resuming a job Determining the reason for "waiting for media" status Viewing log messages for a job Monitoring job progress Clearing job errors and warnings Removing a job schedule

Managing job definitions

Viewing job definitions Editing job definitions Deleting job definitions

Viewing job history

Monitoring logs

About NetVault Backup logs Viewing log messages Setting log filter Downloading logs Exporting logs Manually purging the log messages Setting up a user-defined log event Removing a user-defined log event Searching the knowledge base

Managing storage devices

Monitoring device activity Managing disk-based storage devices in table view

Viewing disk device details Managing Quest DR Series system

Viewing DR Device details Viewing cleaner statistics Starting or stopping cleaner Managing Quest DR Series System users Managing Storage Groups Removing Quest DR Series System

DR Series System LSU settings Modifying Data Domain System settings Checking the status of a disk-based storage device Changing the status of a disk-based storage device Scanning a disk-based storage device Removing all savesets from a disk-based storage device Removing a disk-based storage device

Managing disk-based storage devices in tree view

Viewing disk device details Checking the status of a disk-based storage device Changing the status of a disk-based storage device Setting storage properties for a disk- based storage device Scanning a disk-based storage device Removing a disk-based storage device

Managing tape libraries in table view

Viewing tape library details Opening and closing library door Exporting tapes to entry/exit ports Restarting ACSLS or NDMP Libraries Importing shadow tapes (NetApp VTL) Removing a tape library

Managing tape libraries in tree view

Viewing tape library details Modifying a library Changing the device view type Opening and closing library door Opening and closing entry/exit ports Exporting tapes to entry/exit ports Restarting ACSLS or NDMP libraries Importing shadow tapes (NetApp VTL) Removing a tape library

Managing tape drives in table view

Viewing tape drive details Configuring performance options for a tape drive

Optimal transfer buffer size

Checking the status of a tape drive Changing the status of a tape drive Configuring cleaning slots Configuring the cleaning lives option Configuring automatic cleaning options for a tape drive Manually submitting a drive cleaning request Unloading a tape Loading a tape Opening and closing entry/exit ports Unloading tapes from entry/exit ports Removing a tape drive

Managing tape drives in tree view

Viewing tape drive details Configuring physical tape drives

Optimal transfer buffer size

Checking the status of a tape drive Changing the status of a tape drive Configuring cleaning slots Configuring the cleaning lives option Configuring automatic cleaning options for a tape drive Manually submitting a drive cleaning request Unloading a tape Loading a tape Marking media for re-use Removing a tape drive

Adding shared devices

Adding shared drives to non- shared library using the semi- automatic method Adding shared drives to non-shared library manually Sharing standalone drives

Managing storage media

Viewing storage summary Viewing disk storage details Viewing tape storage details Managing tape storage media

Labeling tape media Blanking tape media Scanning tape media Marking a tape as unusable Marking a tape as read-only Marking a tape for reuse Removing an offline tape

Managing savesets

Viewing saveset details Configuring saveset expiry options Deleting savesets from disk-based storage devices Deleting savesets from tape-based storage devices

Managing user accounts

About user accounts About user privileges and Presets Creating a user account

Setting user password Configuring user details Configuring client and media group memberships for a user Granting privileges and quota to a user account Setting up user notification profile

Modifying a user account Deleting a user account Setting a password policy Using Presets

Creating a Preset Modifying a Preset Deleting a Preset

User privileges Predefined Presets

Monitoring events and configuring notifications

About NetVault Backup events About notification methods Event classes Events types Viewing event logs Setting event log filters Using global notification methods

About global notification methods Setting up a global notification method

Using custom notification methods

About custom notification methods Creating a custom notification method Setting up a custom notification method

Removing a user-defined job event Removing a user-defined report event

Reporting in NetVault Backup

Reporting system overview Working with reports

Generating reports Setting a favorite report Setting filters for report Editing report job definitions Using notification methods to send reports by email or print reports Customizing table views for reports Adding charts to reports Exporting reports to PDF files

Available reports

Working with client clusters

About client cluster support Device configuration in cluster environment Installing and upgrading cluster-aware plug-ins

Prerequisites Installing a cluster-aware plug-in Upgrading a cluster-aware plug-in

Configuring a cluster-aware plug-in

Configuring preferred network address for cluster nodes Configuring default settings for a cluster-aware plug-in

Managing virtual clients

Modifying a virtual client Checking access to a virtual client Determining the current real client Removing a virtual client

Backups using cluster-aware plug-ins Restores using cluster-aware plug-ins

Configuring default settings for NetVault Backup

About configuring default settings

Other configuration utilities

Configuring encryption settings Configuring plug-in options

Configuring default settings for Disk Devices Plug-in Configuring default settings for nvjobstart

Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings

About Deployment Manager Configuring default settings for Deployment Manager

Configuring Job Manager settings

About Job Manager Configuring default settings for Job Manager

Configuring Logging Daemon settings

About Logging Daemon Configuring disk space alert thresholds Modifying the purge policy for log messages Configuring additional settings for Logging Daemon

Configuring Media Manager settings

About Media Manager Configuring general settings for Media Manager Configuring retirement rules for dependent backups Configuring Media Manager settings for tape devices Configuring Media Manager settings for backup indexes Configuring Media Manager settings for RAS devices Configuring transfer update settings for foreign RAS devices Configuring data transfer stall timeout period for NetVault SmartDisk Configuring media request weightings Configuring default interval for backup retirement scans Configuring an alternate index read block size for Quest DR Series Systems

Configuring Network Manager settings

About Network Manager Configuring timeout settings for Network Manager Enabling or disabling availability broadcasts Configuring network addresses for multihomed machines Reducing startup delay Configuring default port for Network Manager Configuring default port for Communications Manager

Configuring Process Manager settings

About Process Manager Configuring shared memory settings

Configuring RAS device settings

Configuring connection settings for NetVault SmartDisk

Configuring Schedule Manager settings

About Schedule Manager Configuring default settings for Schedule Manager Configuring default job priority settings

Configuring Web Service settings

Configuring Web Service to disable ciphers Configuring Web Service to disable protocols Enabling Web Service auditing Configuring timeout period for client operations Configuring timeout period for saveset removal request

Configuring Auditor Daemon settings

About Auditor Daemon Configuring Auditor to log only failed requests Modifying the purge policy for audit logs

Configuring firewall settings Configuring general settings

Relocating default directories Relocating the NetVault Database directory Configuring TCP/IP buffer sizes Changing language and locale settings

Changing language settings for NetVault Backup WebUI

Changing locale settings for legacy clients Disabling pre-installation package compatibility check Configuring license expiration warning period

Configuring security settings

Disabling password protection for a client Changing NetVault Backup password

Synchronizing NetVault Time

About NetVault Time Configuring an alternate NetVault Time Server

Configuring default settings for global notification methods

Configuring email server settings for notifications Configuring SysOp email ID for notifications Configuring a default printer for notifications Configuring network manager host settings for notifications

Configuring the reporting utility

About reporting utility Customizing HTML report templates Customizing plain text report templates Customizing CSV report templates Configuring timeout setting for report generation Configuring default mail format type for report Configuring default settings for Statistics Manager Creating a global purge policy for the Reports Database Creating table-specific purge policy

Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig

Diagnostic tracing

About diagnostic tracing Managing trace filters Enabling tracing Downloading trace files Changing the trace directory location Enabling tracing using NetVault WebUI and Txtconfig Disabling tracing Deleting trace session directories

Managing diagnostic data

About support diagnostics Downloading diagnostic data Uploading diagnostic data

Using the deviceconfig utility

About deviceconfig Configuring default settings for tape libraries

General settings for tape libraries Drive cleaning settings Mixed media settings

Configuring default settings for tape drives

NDMP settings General settings for tape drives Software compression settings Drive performance settings Statistics collection settings Generic cleaning settings

NetVault Backup processes

About NetVault Backup processes Process description

Environment variables

Environment variables in NetVault Backup

Network ports used by NetVault Backup

Ports used or required

Troubleshooting

NetVault Backup Service fails to start on Windows NetVault Backup Service fails to start after the machine is restarted NetVault Backup Service starts, but stops immediately on Linux Login fails after any change in the server IP address Unexpected behavior of NetVault Backup WebUI WebUI does not run in Compatibility View in Internet Explorer NetVault Backup installer fails during push installation VSS-based backup fails Modifying TCP/IP socket buffer size on Windows Restores using Data Copy savesets fail on clients running NetVault Backup 10.0.1 Restore fails on Itanium platforms if the index is larger than 2GB After upgrade, Data Copy and Consolidated backup job on Linux fails

Safe Mode in NetVault Backup

NetVault Backup Service fails to start on Windows

The NetVault Backup Service fails to start on a Windows-based NetVault Backup Server.

Check the Windows Event Viewer to see if it displays the following message:

PDT FATAL: lock file “postmaster.pid” already exists

NetVault Backup cannot start if the PostgreSQL database that is used to store the system data does not start. To correct this issue, delete the “postmaster.pid” file from the location referenced in the log and restart the NetVault Backup Server.

NetVault Backup Service fails to start after the machine is restarted

After restarting the machine, the NetVault Backup Service sometimes fails to start on a Windows-based NetVault Backup Server.

Check the Windows Event Viewer to see if it displays the following message:

FATAL: could not create any TCP/IP sockets " for a PostgreSQL source

NetVault Backup cannot start if the PostgreSQL database that is used to store the system data does not start. To correct this issue, start the Task Manager, and click Show processes from all users. You can see multiple instances of postgres32.exe running on the system. Select any one instance of this process, and click End Process to remove all instances of postgres32.exe. Then, start the NetVault Backup Service.

NetVault Backup Service starts, but stops immediately on Linux

On a Linux-based machine, the NetVault Backup Service starts, and then stops immediately.

No error messages are displayed.

This issue can occur if the Postgres service cannot resolve the host name localhost, and fails to start.

Check the /etc/hosts file, and if the file does not contain an entry for localhost, add the entry.

Login fails after any change in the server IP address

Login from WebUI fails after any change in the NetVault Backup Server IP address.

When you try to log in, the NetVault Backup WebUI displays a message that the server is not accessible.

After any change in the IP address of the NetVault Backup Server (for example, due to reassignment at reboot by DHCP), you must clear the browser cache before logging in to the NetVault Backup WebUI. Otherwise, the login may fail with a message that the server is not accessible. Alternatively, you can assign a static IP address to the NetVault Backup Server.

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