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MessageStats 7.9 - Report Pack for Exchange ActiveSync User Guide

Configuring Exchange ActiveSync Privacy Settings

Before you create gathering tasks to collect information from ActiveSync servers, you must configure the Exchange ActiveSync privacy settings.

The Exchange ActiveSync Privacy property tab is used to determine whether MessageStats will include the user private phone numbers when gathering information for the mobile user devices.

The user private phone numbers can be displayed in the Devices reports. By default, the user private phone numbers are not gathered.

To include user phone numbers in reports
1
From the MessageStats console treeview, right-click an Exchange organization, select Properties.
2
Select the Exchange ActiveSync Privacy tab.
3
To gather phone numbers for all users, click Private information will be gathered for all users and click OK.
4
To exclude specific users from the gathering, click Private information will be gathered for all except the following users and select the users.
- OR -
Enter a name and click .
The list is generated from the users in Active Directory. If you manually enter a name, ensure the spelling matches exactly to the user name as listed in Active Directory.
5
Click OK.

Specifying an Alternate Location for IIS Log Files

In some situations, you may have custom-configured the location of the IIS log files on your Exchange IIS servers. You can use the IIS Log Folders property tab to indicate any alternate locations for the IIS log files.

To configure additional locations for the IIS log files
1
Expand the Exchange Organizations node, expand the Exchange organization you want, and select Servers.
2
Right-click the Exchange server that hosts ActiveSync and select Properties.
3
Select the IIS Log Folders tab.
4
Click Add to add an IIS Log Folder.
5
Select an IIS Server Instance and enter or browse to the path where the log files are located.
6
Click Apply, then click OK.
To edit an IIS log file location
1
Select an existing IIS log file path and click Edit.
2
Enter or browse to the new path where the IIS log files for the server are located.
3
Click OK.

Creating Exchange ActiveSync Gathering Tasks

•
About the Report Pack Gathering Tasks
•
Creating a Exchange ActiveSync Default Gathering Task
•
Prerequisites
•
Recommendations for Creating Gatherings
•
What Information is Gathered?
•
If the Exchange IIS Log Files Are Not Scheduled Daily
•
If the MessageStats Report Pack for OWA is also Installed

About the Report Pack Gathering Tasks

About the Report Pack Gathering Tasks

The tasks that gather the ActiveSync server and mobile device data have dependencies on data that is gathered by the core MessageStats gatherings. To correctly populate the Exchange ActiveSync reports, these MessageStats core gathering tasks must be run in the following order:

1
Exchange Mailbox
2
Mailbox Account Properties
3
Exchange Tracking Logs

The core Default Gathering task is a composite task runs the Mailbox Account Properties, Exchange Mailbox, and Exchange Tracking Log gathering tasks in the correct order.

There are also two report pack gathering tasks that must be run in the following order:

4
Exchange ActiveSync Devices
5
IIS Log Files/ Exchange ActiveSync

The Exchange ActiveSync Devices and the IIS Log File gathering tasks are part of a composite task called the Exchange ActiveSync Default gathering task. Though you can create the Exchange ActiveSync Devices and the IIS Log Files gathering tasks separately, normally you would create and schedule an Exchange ActiveSync Default gathering task to run on a daily basis.

Report Pack Gathering Task Dependencies

The following table lists the gathering tasks that are specific to the report pack and identifies any gathering dependencies:

 
Table 3. Exchange ActiveSync gathering task dependencies.
Gathering Task Name
Part of Exchange ActiveSync Default?
Description
Dependent on

Exchange ActiveSync Default

N/A

A composite task that includes the following gathering tasks:

Exchange ActiveSync Devices

IIS Log Files

The dependencies for the individual tasks that comprise the Default Gathering task are described later in this table.

Exchange ActiveSync Devices

Yes

Enumerates the ActiveSync-compatible mobile phones and other mobile devices that are associated with the mailboxes stored on all the Exchange mailbox servers.

Device inventory properties such as the operating system or model name are available only for Exchange ActiveSync 6 devices or other mobile devices, such as iPhones, that have an Exchange mailbox.

Successful completion of the Exchange Mailbox gathering task.

IIS Log Files/ Exchange ActiveSync

Yes

Collects IIS log files from the Client Access Servers (CAS) for Exchange 2010.

For Exchange 2013, IIS log files must be collected from all Exchange servers with the CAS or Mailbox role.

For Exchange 2016 and 2019, IIS log files must be collection from Exchange servers with the Mailbox role.

Successful completion of the Exchange ActiveSync Devices and the Mailbox Account Properties gathering tasks.

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