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KACE Systems Management Appliance 14.0 Common Documents - Technical Specifications for KACE as a Service

KACE® as a Service Technical Specifications

KACE® as a Service Technical Specifications

This document lists the technical specifications of KACE® as a Service. KACE as a Service is a virtual appliance that runs within the Dell cloud, and the cloud infrastructure is configured to meet the requirements for hosting the appliance.

For additional KACE as a Service product documentation, go to https://support.quest.com/k1000-as-a-service/technical-documents.

Topics:

•
Feature requirements
•
Host System Requirement
•
Operating system requirements for Agent-managed devices
•
Operating system requirements for Agentless management
•
Browser requirements for the web-based user interface

Feature requirements

Feature requirements

Some KACE features require direct access to the customer’s network, which is established for KACE as a Service using site-to-site VPN connections. VPN connections leverage the shared KACE as a Service network, and a single VPN connection is usually sufficient to enable the functionality for a single company. In some cases, however, additional VPN connections might be necessary, and dedicated network bandwidth might be required.

The following features require a VPN connection:

•
VMware host discovery
•
Importing and Exporting of resources
•
FTP Access to upload large backup files
•
Application packages and script dependencies must be uploaded using HTTP. Large package uploads could timeout on slower network connections. Packages larger than 2 GB must be distributed using an Alternate Download Location from an internal file server.
•
LDAP User and device labels
•
LDAP User authentication
•
LDAP user import
•
Active Directory Single Sign On (SSO) for the Administrator and User Console
•
Email forwarding, used for Service Desk tickets and other email communications (such as use with Exchange)

For more information, see the KACE as a Service Setup Guide. Go to https://support.quest.com/kace-systems-management-appliance/technical-documents to view documentation for the latest release.

Host System Requirement

Host System Requirement

KACE as a Service can be installed on host systems that meet the following requirements.

Table 1. Host system requirements

Requirement

Details

 

 

KACE SMA: Processor and Memory

Devices

Processor

Memory

0 - 2000

2 CPUs

8 GB RAM

2000 - 4000

4 CPUs

12 GB RAM

4000 - 8000

8 CPUs

20 GB RAM

8000 - 16000

16 CPUs

36 GB RAM

16000 - 32000

32 CPUs

68 GB RAM

 

32000 - 50000

64 CPUs

132 GB RAM

 
NOTE: These are minimum specifications in a simple configuration. Any changes that typically increase the use of system resources, such as complex Smart Labels, non-default check-in schedules, changes to history logging, and so on, require additional system resources.

KACE SMA: Network Interface

Devices

Network Interface Card

0 - 8000

1 GB Ethernet Port

8000 +

10 GB Ethernet Port

KACE AMA: Processor and Memory

Devices

Processor

Memory

0 - 2500

2 CPUs

8 GB RAM

2500 - 5000

4 CPUs

12 GB RAM

5000 - 10000

8 CPUs

20 GB RAM

10000 - 25000

16 CPUs

36 GB RAM

25000 - 50000

24 CPUs

68 GB RAM

 
NOTE: These are minimum specifications in a simple configuration. Any changes that typically increase the use of system resources, such as complex Smart Labels, non-default check-in schedules, changes to history logging, and so on, require additional system resources.

KACE AMA: Network Interface

Devices

Network Interface Card

0 - 10000

1 GB Ethernet Port

10000 +

10 GB Ethernet Port

Available Disk Space

Small Installations

Large Installations

 

 

1 TB

3 TB

 

Media

DVD

 

 

Server and Operating System

64-bit

 

 

Virtualization

Infrastructure

 

Requirements

For VMware® installations:

SMA 14.0 runs on FreeBSD 14.0 supported on VMware ESX®/ESXi™ 8.0 and later.

Open Virtualization Format (OVF) 1.0

NOTE: To better understand the requirements for Amazon Web Services in cloud-based solutions, visit https://support.quest.com/kb/261998.

For Microsoft® Hyper-V® installations:

Windows Server® 2019 with Hyper-V

For Nutanix installations:

Nutanix AOS 5.20.1.1 (LTS) or later

Operating system requirements for Agent-managed devices

Operating system requirements for Agent-managed devices

The KACE Systems Management Appliance (SMA) Agent is an application that can be installed on devices to enable device management through the KACE SMA. The KACE SMA Agent can be installed on devices that meet the following operating system requirements.

For additional specifications, see the operating system vendor's documentation. The appliance imposes no additional requirements and supports 64-bit architectures where applicable.

Table 2. Operating system requirements

Operating system

Details

Windows®

 

Windows 11 IoT

Enterprise

21H2, 22H2

Windows 11

Professional, Enterprise

21H2, 22H2

Windows 10 IoT

Enterprise

1809

Windows 10

Professional, Enterprise

1607, 1703, 1709, 1803, 1809, 1903, 1909, 2004, 20H2, 21H1, 21H2, 22H2

Windows 8, 8.1

Professional, Enterprise

Windows Server 2022

Standard, Datacenter

Windows Server 2019, 2016

Essentials, Standard, Datacenter

Windows Server 2012, 2012 R2

Foundation, Essentials, Standard, Datacenter

Mac®

 

macOS®

11.0, 12.0, 13.0, 14.0

Linux®

 

Linux Red Hat® Linux AS and ES

7.4 - 9

64-bit architecture only

Ubuntu® LTS

18.04, 20.04, 22.04

64-bit architecture only

SUSE® Linux Enterprise Server

12, 15

Raspbian Linux (on Raspberry Pi devices)

8, 9, 10

Raspbian Pi 4 hardware supported with Debian 10 (Buster)

11

Raspbian Pi 4 hardware supported with Debian 11 (Bullseye)

CentOS™

7.4 - 8

64-bit architecture only

 

NOTE: The appliance includes installers for the above Linux operating systems, as well as generic versions. Only the listed Linux versions are supported. Any attempts to install and run the generic version of the KACE Agent on an unsupported Linux OS can lead to unpredictable results. You can only do so at your own risk.
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