Bypassing the Login Screen
You can bypass the login screen entirely when logging into EA by using one of the following methods.
To force an NTLM login:
Append /ntlm/ to the URL with which you access the ExpertAssist.
Example,
The URL http://MAILSERVER:2000 would become http://MAILSERVER:2000/ntlm/.
|
|
Note: Be careful not to forget the trailing slash! |
To bypass the menu system and access certain parts of ExpertAssist with NTLM login:
Use the following URL examples for guidance:
- Remote Control:
http://machine.name.here:2000/ntlm/remctrl.html - Command Prompt:
http://machine.name.here:2000/ntlm/telnet.html - Chat:
http://machine.name.here:2000/ntlm/chat.html
To force a normal login (with user name and password credentials):
Specify a username and password with which you access the Remote Control host right in the URL.
Example,
The URL http://MAILSERVER:2000 would become http://MAILSERVER:2000/login:username:password:domain/.
|
|
Note: Be careful not to forget the trailing slash! |
The domain is optional. If omitted, an attempt will be made to authenticate on the computer on which it’s running and the domain to which it belongs.
Here are some URLs as an example:
- Remote Control:
http://your.machine.here:2000/login:yourloginname:yourpassword/remctrl.html - Command Prompt:
http://your.machine.here:2000/login:yourloginname:yourpassword/telnet.html - Chat:
http://your.machine.here:2000/login:yourloginname:yourpassword/chat.html
Accessing ExpertAssist through a firewall
Most corporations today employ certain security measures to protect their computer networks from hostile intrusion. One of the common measures includes creating a firewall. A firewall is a system designed to prevent unauthorized access to a private (internal) network. Firewalls can be implemented either as hardware or software, or a combination of the two.
The most common use of a firewall is to prevent unauthorized intrusion from Internet users attempting to access a private network or Intranet. A firewall examines all traffic entering or leaving the internal network/Intranet, ensuring that traffic meets security criteria established by the Network Administrator.
ExpertAssist can be configured to work with a computer protected by a firewall. This requires mapping an external, incoming port on the firewall to the internal IP and port on the computer running the ExpertAssist host.
From outside the LAN, gain access to the computer running the ExpertAssist host by entering the router’s IP address and the port to which the desired machine is mapped.
Example:
Router:
External IP address: 111.111.111.111
ExpertAssist host:
IP address: 192.168.0.10, Port: 2000
(port 2000 is the default but this can also be changed)
Map a firewall port to the Computer. In this case, pick a port on the router (say, 5200) and map it to 192.168.0.10:2000.
The procedure for mapping ports from routers to computers is router-specific. Usually the router will have a web-based interface that allows configuration and maintenance. Sometimes router companies refer to this action as Port Forwarding or Port Mapping.
Access the ExpertAssist Host through the firewall
Having done the above, fully access the ExpertAssist host with the URL http://111.111.111.111:5200 - that is the firewall’s external IP, followed by the port mapped to the ExpertAssist host.
User Interface
The user interface is designed to make using the ExpertAssist quick and easy to use. For details on each section follow the links below.
The Menu
Menu
Every page of the ExpertAssist host can be reached from the left hand menu tree of the Manager. The menu tree is expandable and collapsible like Windows Explorer so you can find the pages you need quickly.
The sub-sections of each item in the menu tree are labeled as follows: