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Foglight Transaction Recorder 5.6.13 - Recorder User Guide

Overview of Foglight synthetic monitoring Use the Foglight Transaction Recorder Create and upload Foglight Transaction Recorder scripts View Foglight Transaction Recorder results Settings How Do I... Appendix: Best practices Appendix: Troubleshoot the Foglight Transaction Recorder Appendix: API for FTR Timer Usage

FTR Advanced best practices

When running FTR Advanced scripts, make sure you are following the best practices from the FTR Advanced/CitraTest Best Practices. For more information, see Appendix: Best practices.

The following provides a list of best practices:

•
Verify the Foglight environment
•
Create and Run scripts on the same machine
•
Captured images should be as small as possible
•
Manually create the CitraTest scripts
•
Use the AppStart function to start applications
•
Maximize applications after AppStart
•
Script launching and closing of the application
•
Create and test FTR scripts containing the CitraTest script
•
Use the Restore Desktop features of CitraTest and FTR

Duplicate the steps in Internet Explorer

If the script does not record or playback on the agent machine, use IE to duplicate the steps in the recording and verify that the application works properly in Internet Explorer®. Common differences are:

•
Different proxy settings
•
Different versions of Internet Explorer
•
Enhanced security settings/trusted sites

TPRunscript

Use tprunscript.exe and the Visible option to run the script from the command line in the same way the agent runs the script.

To use TPRunscript:
1
Go to the required drive.
2
In a command line window, navigate to the FTR bin directory.
Example:
CD “C:\Program Files (x86)\Quest Software\Foglight Transaction Recorder\bin”
3
Enter TPRunScript.exe <inputscript> where < inputscript>. This is the script you want to execute.
Example:
TPRunScript.exe "C:\Users\Administrator\Documents\My Foglight Scripts\Samples\FTR-ClipboardExample.ftr"

Contact Support and collect support documentation

If the problem still occurs, please contact Support. You may request the following support documentation.

1
FMS Support Bundle.
a
Navigate to Administration > Setup & Support > Manage Support Bundles.
b
Click Create Bundle.
2
FglAM Support Bundle.
a
On the navigation panel, click Administration > Agents > FglAM Support Bundle.
b
Click Download.
3
A screenshot of the agent ASPs.
a
On the navigation panel, click Administration > Agents > Agent Status.
b
Select the agent and click Edit Properties.
c
Take a screen shot of the page using the PrtScn button to copy it to the clipboard, or use your preferred method of capture screenshots.
4
Agent log files.
a
On the navigation panel, click Administration > Agents > Agent Status dashboard
b
Select the agent with the issue.
c
Click the Get Log button to download the log file.
5
The FTR script and results file from the Verify script playback troubleshooting step.
6
Send the results files from the agent machine stored in:
C:\Quest_Software\Foglight\fglam\state\default\process\FTR\agents\FTR\5.5.5\alarm\results\
* 
NOTE: Be sure to copy the files while the agent is running, some files are not saved when the agent is deactivated.
7
If troubleshooting a FTRA script, send the log files stored on the agent machine in:
C:\Quest_Software\Foglight\fglam\state\default\process\FTR\agents\FTR\5.5.5\AgentName\results\ScriptName\
8
If the monitored sites are reachable from outside the customer’s site, get permission for Support and Development to run the scripts if necessary.
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