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DR Series DR4300e - Owner's Manual

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DR4300e system overview

Front panel features and indicators Back panel features Diagnostic indicators on the front panel

Hard drive indicator codes NIC indicator codes Power supply unit indicator codes iDRAC Direct LED indicator codes Quick Sync indicator codes Locating Service Tag of your system

Documentation matrix

Technical specifications

Chassis dimensions Chassis weight Processor specifications PSU specifications System battery specifications Expansion bus specifications Memory specifications Drive specifications

Hard drives

Ports and connectors specifications

USB ports NIC ports Serial connector VGA ports Internal Dual SD Module

Video specifications Environmental specifications

Particulate and gaseous contamination specifications Standard operating temperature Expanded operating temperature Expanded operating temperature restrictions

Initial system setup and configuration

Setting up your system iDRAC configuration

Options to set up iDRAC IP address

Log in to iDRAC

Options to install the operating system

Methods to download firmware and drivers

Downloading the drivers and firmware

Manage your system

Pre-operating system management applications

Options to manage the pre-operating system applications System Setup

Viewing System Setup System Setup details System BIOS

Viewing System BIOS System BIOS Settings details Boot Settings

Viewing Boot Settings Boot Settings details Choosing the system boot mode Changing the boot order

Network Settings

Viewing Network Settings Network Settings screen details UEFI iSCSI Settings

System Security

Viewing System Security System Security Settings details Secure Boot Custom Policy Settings Creating a system and setup password Using your system password to secure your system Deleting or changing system and setup password Operating with a setup password enabled

System Information

Viewing System Information System Information details

Memory Settings

Viewing Memory Settings Memory Settings details

Processor Settings

Viewing Processor Settings Processor Settings details

Viewing SATA Settings SATA Settings details

Integrated Devices

Viewing Integrated Devices Integrated Devices details

Serial Communication

Viewing Serial Communication Serial Communication details

System Profile Settings

Viewing System Profile Settings System Profile Settings details

Miscellaneous Settings

Viewing Miscellaneous Settings Miscellaneous Settings details

iDRAC Settings utility

Entering the iDRAC Settings utility Changing the thermal settings

Device Settings

Dell Lifecycle Controller

Embedded system management

Viewing Boot Manager Boot Manager main menu

One-shot BIOS boot menu System Utilities

Installing and removing system components

Safety instructions Before working inside your system After working inside your system Recommended tools Front bezel (optional)

Removing the optional front bezel Installing the optional front bezel

Removing the system cover Installing the system cover

Removing the cooling shroud Installing the cooling shroud

Removing a cooling fan Installing a cooling fan

Cooling-fan assembly

Removing the cooling fan assembly Installing the cooling fan assembly

General memory module installation guidelines Mode-specific guidelines

Advanced Error Correction Code (lockstep) Memory optimized (independent channel) mode Memory sparing Memory mirroring

Sample memory configurations Removing memory modules Installing memory modules

Processors and heat sinks

Removing a heat sink Removing a processor Installing a processor Installing a heat sink

PCIe card holder

Removing the PCIe card holder Installing the PCIe card holder Opening and closing the PCIe card holder latch

Cable retention bracket

Removing the cable retention bracket Installing the cable retention bracket

Integrated storage controller card

Removing the integrated storage controller card Installing the integrated storage controller card

Expansion cards and expansion card riser

Expansion card installation guidelines Removing an expansion card from expansion card riser 2 or 3 Installing an expansion card into the expansion card riser 2 or 3 Removing an expansion card from the expansion card riser 1 Installing an expansion card into the expansion card riser 1 Removing the riser 1 blank Installing the riser 1 blank Removing expansion card risers Installing expansion card risers

Internal dual SD module (optional)

Removing an internal SD card Installing an internal SD card Removing the optional internal dual SD module Installing the optional internal dual SD module

Network daughter card

Removing the network daughter card Installing the network daughter card

Internal USB memory key (optional)

Replacing the optional internal USB memory key

Replacing the system battery

Power supply units (PSU)

Hot spare feature Removing the power supply unit blank Installing the power supply unit blank Removing an AC power supply unit Installing an AC power supply unit

Removing the system board Installing the system board

Entering the system Service Tag by using System Setup Restoring the Service Tag by using the Easy Restore feature

Trusted Platform Module

Installing the Trusted Platform Module Initializing the TPM for BitLocker users Initializing the TPM for TXT users

Removing a 2.5 inch hard drive blank (rear) Installing a 2.5 inch hard drive blank (rear) Removing a 3.5-inch hard drive blank Installing a 3.5-inch hard drive blank Removing a hot swappable hard drive or SSD Installing a hot-swap hard drive Removing a hard drive from a hard drive carrier Installing a hard drive into a hard drive carrier

Hard drive backplane

Removing the hard drive backplane Installing the hard drive backplane Removing the optional hard drive backplane (rear) Installing the optional hard drive backplane (rear)

SD vFlash card (optional)

Replacing an optional SD vFlash media card Removing the vFlash media unit Installing the vFlash media unit

Control panel assembly

Removing the control panel Installing the control panel Removing the I/O panel Installing the I/O panel

Using system diagnostics

Dell Embedded System Diagnostics

When to use the Embedded System Diagnostics Running the Embedded System Diagnostics from Boot Manager Running the Embedded System Diagnostics from the Dell Lifecycle Controller System diagnostic controls

Jumpers and connectors

System board jumper settings System board jumpers and connectors Disabling a forgotten password

Troubleshooting your system

Troubleshooting system startup failure Troubleshooting external connections Troubleshooting the video subsystem Troubleshooting a USB device Troubleshooting iDRAC Direct (USB XML configuration) Troubleshooting iDRAC Direct (Laptop connection) Troubleshooting a serial I/O device Troubleshooting a NIC Troubleshooting a wet system Troubleshooting a damaged system Troubleshooting the system battery Troubleshooting power supply units

Troubleshooting power source problems Troubleshooting power supply unit problems

Troubleshooting cooling problems Troubleshooting cooling fans Troubleshooting system memory Troubleshooting an internal USB key Troubleshooting an SD card Troubleshooting an optical drive Troubleshooting a tape backup unit Troubleshooting a hard drive Troubleshooting a storage controller Troubleshooting expansion cards Troubleshooting processors System messages

Warning messages Diagnostic messages Alert messages

System board jumpers and connectors

Figure 85. System board jumpers and connectors

Table 36. System board connectors and jumpers

System board connectors and jumpers.
Item	Connector	Description
1	J_BP_SIG1	Backplane signal connector 1
2	J_PS_2	PSU 2 connector
3	J_BP_SIG0	Backplane signal connector 0
4	J_BP0	Backplane power connector 0
5	J_SATA_CD	Optical drive SATA connector
6	J_SATA_TBU	Tape backup unit SATA connector
7	J_TBU	Tape backup unit power connector
8	J_PS_1	PSU 1 connector
9	J_IDSDM	Internal dual SD module connector
10	J_NDC	Network daughter card connector
11	J_USB	USB port
12	J_VIDEO_REAR	Video connector
13	J_COM1	Serial connector
14	J_IDRAC_RJ45	iDRAC8 connector
15	J_CYC	System identification connector
16	CYC_ID	System identification button
17	J_TPM_MODULE	Trusted Platform Module connector
18	J_RISER_2AX	Riser 3 connector
19	J_RISER_1AX	Riser 1 connector
20	J_RISER_2BX	Riser 2 connector
21	J_RISER_1BX	Riser 1 connector
22	J_RISER_3AX	Riser 3 connector
23	J_QS	Quick Sync bezel connector
24	J_RISER_3BX	Riser 3 connector
25	J_SATA_B	Internal SAS connector
26	J_STORAGE	Mini PERC connector
27	J_USB_INT	Internal USB port
28	J_SATA_A	Internal SAS connector
29	BAT	Battery connector
30	CPU 2	Processor 2 socket
31	J_BP3	Backplane power connector 3
32	B10, B6, B2, B9, B5, B1	Memory module sockets
33	J_BP_SIG2	Backplane signal connector 2
34	J_FAN2U_6	Cooling fan connector
35	J_FAN2U_5	Cooling fan connector
36	J_BP2	Backplane power connector 2
37	B3, B7, B11, B4, B8, B12	Memory module sockets
38	J_FAN2U_4	Cooling fan connector
39	A10, A6, A2, A9, A5, A1	Memory module sockets
40	J_FAN2U_3	Cooling fan connector
41	J_BP1	Backplane power connector
42	J_FAN2U_2	Cooling fan connector
43	A3, A7, A11, A4, A8, A12	Memory module sockets
44	J_FAN2U_1	Cooling fan connector
45	J_CTRL_PNL	Control panel signal connector
46	CPU 1	Processor 1 socket
47	J_FP_USB	Front panel USB port

Disabling a forgotten password

The software security features of the system include a system password and a setup password. The password jumper enables these password features or disables them and clears any password(s) currently in use.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

1.

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2.

Remove the system cover.

3.

Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4.

4.

Install the system cover.

The existing passwords are not disabled (erased) until the system boots with the jumper on pins 2 and 4. However, before you assign a new system and/or setup password, you must move the jumper back to pins 4 and 6.

NOTE: If you assign a new system and/or setup password with the jumper on pins 2 and 4, the system disables the new password(s) the next time it boots.

5.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

6.

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

7.

Remove the system cover.

8.

Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6.

9.

Install the system cover.

10.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

11.

Assign a new system and/or setup password.

Troubleshooting your system

Troubleshooting your system

Safety first — for you and your system

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

Troubleshooting system startup failure

If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager, the system stops responding. To avoid this issue, you must boot to the same boot mode in which you installed the operating system.

For all other startup issues, note the system messages that appear on the screen.

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