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NetVault 13.3.2 - Installation Guide

Introduction Deploying NetVault Reviewing pre-installation requirements Installing NetVault Reviewing post-installation requirements Upgrading NetVault Licensing NetVault Removing NetVault Troubleshooting

Windows

On Windows, the locally attached backup devices must not be under the control of the Windows Removable Storage service.

To disable the Windows Remote Storage Manager on systems with locally attached backup devices:
1
Log on as an Administrator-level user.
2
Right-click My Computer, and select Manage to open the Computer Management window.
3
Expand the Storage node to display the local device. Right-click the device, and select Properties.
4
On the General tab, clear the Enable library check box. Click Apply, and then OK to close the dialog box.

 

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NOTE: This option is not available in Windows Server 2019 and Windows Server 2022.

 

Upgrading NetVault

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Upgrade requirements and considerations
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Preparing for an upgrade
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Upgrading NetVault in GUI mode
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Upgrading NetVault in text mode
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Upgrading NetVault in unattended mode
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Migrating NetVault Server from Hybrid to Pure environment
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Upgrading licensed plug-ins

Upgrade requirements and considerations

 
 
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IMPORTANT: NetVault Backup is now NetVault. With this name change comes a new license format. Instead of a license key, NetVault uses license files in the .dlv format that install on the NetVault Server machine. If you use a NetVault Client or licensed plug-in that is older than version 13.0, then you must obtain a license file to install on the NetVault Server, in addition to the old license located on Client or plug-in machine. For more information, see the related KB on the Support Portal.

Before you upgrade your NetVault system, review the following notes:

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Go to My Account at www.quest.com, download the .dlv license files for NetVault Client and all licensed plug-ins used in your configuration, and then save the files to your current NetVault Server’s \tmp folder.
 
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CAUTION: It is very important to copy all necessary license files to the \tmp folder of your NetVault Server before you upgrade. If the installer does not find any .dlv license files in NetVault Server's \tmp folder during upgrade, it installs the default 30-days trial license for NetVault. If you are using features and plug-ins not included or allowed or allowed under a trial license, the installation could cause unexpected changes in your NetVault configuration and failed backup jobs. To install the license files after an upgrade, go to the License Management page in the WebUI. Release Notes.
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When you perform an upgrade, select the server or client version based on the current installation type.
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Upgrade the NetVault Server before upgrading any client system.
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A NetVault Server can only support clients of the same version as itself or older. The NetVault Client software version cannot be higher than the NetVault Server software version.
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The NetVault Server installation is only supported on Windows and Linux operating systems.
For information about supported operating system versions, see the Quest NetVault Compatibility Guide available at https://support.quest.com/technical-documents.
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When you upgrade NetVault on Linux-based systems, it removes all start and stop links to the netvault init script before resetting them to the runlevels of the new version. If you want to retain any user-defined links to the init script after an upgrade, do not use the word “netvault” in the link name.
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To simultaneously upgrade the NetVault Client software on multiple machines, you can use the push installation method of NetVault WebUI. You can use this method for both new and upgrade installations. For more information about this method, see the Quest NetVault Administrator's Guide.
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During upgrade, the language must be the same as the original language when NetVault was first installed. If the language during upgrade differs from the original language, the default administrator account will not migrate successfully and the NetVault instance may get locked.
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If an external installation of RDA version 3.2 is present, either remove it or upgrade it to the RDA version 4.0.3041.0 or later.
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All the DR devices that were attached to the previous version NetVault, must be reachable and online during the upgrade process.
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DR devices that are either not reachable or running on DR OS version less than 4.0.3 are grouped under Orphan Devices. Remove these devices first and then re-add to NetVault after the upgrade.
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To ensure the smooth operation of NetVault, after upgrading NetVault to version 13.3.2, you must clear the browser cache.
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When you upgrade NetVault Server, NetVault requires that you log in with the same user account that you used for installing the previous version of the NetVault, and run the setup. The upgrade fails if you upgrade NetVault using a different user account.
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There is an expected latency of a few minutes to load NetVault WebUI pages such as Dashboard, View Reports, and Create Backup Job, immediately after NetVault installation or upgrade.

If you experience authentication issues in other areas of NetVault, reconfigure the password and perform the action again. If the issue continues, contact NetVault Support.

Preparing for an upgrade

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Back up the NetVault Database: The first step in preparing for an upgrade of NetVault Server is to perform a backup of the existing NetVault Database. If an upgrade is unsuccessful, you can reinstall the previous version of NetVault and recover the NetVault Database to enable troubleshooting of the failed upgrade without interfering with an existing backup schedule.
 
For more information about backing up the NetVault Database with the Plug-in for Databases, see Quest NetVault Built-in Plug-ins User’s Guide.
When you restore data from the NetVault Database, the logs are restored to the directory logs_restored_<YYYYMMDD>.
 
* 
CAUTION: It is very important to copy all necessary license files to the \tmp folder of your NetVault Server before you upgrade. If the installer does not find any .dlv license files in NetVault Server's \tmp folder during upgrade, it installs the default 30-days trial license for NetVault. If you are using features and plug-ins not included or allowed or allowed under a trial license, the installation could cause unexpected changes in your NetVault configuration and failed backup jobs. To install the license files after an upgrade, go to the License Management page in the WebUI. Release Notes.
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Close all other NetVault applications: Before starting the upgrade procedure, close all other NetVault applications, such as NetVault Configurator, Workstation Client, and PostgreSQL pgAdmin. If you have opened any configuration file, make sure that the file is closed before you start the upgrade procedure. On Windows, it may also be necessary to close Event Viewer before performing an upgrade. On Windows, close all the command prompts where any of the NetVault directories are browsed.
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Disable anti-virus software: We recommend that you disable the anti-virus software before installing or upgrading NetVault. The installation process may conflict with the anti-virus software and various NetVault operations may fail to function properly after the installation if you do not disable the anti-virus software.
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