NetVault 13.3.2 - Installation Guide

NetVault Service starts, but stops immediately on Linux

On a Linux-based machine, the NetVault Service starts, and then stops immediately.

No error messages are displayed.

This issue can occur if the PostgreSQL service cannot resolve the host name localhost, and fails to start.

Check the /etc/hosts file, and if the file does not contain an entry for localhost, add the entry.

Installation aborted on Windows after installer fails to delete an existing directory

On a Windows-based machine, installation fails if the installer is unable to remove the existing contents from the installation directory.

The installer reports a preinstall script error and cancels the installation process.

This error can occur if there are any open files in the installation directory. If a file is locked by the Windows OS, the installer cannot delete it.

When this error occurs, do the following:

Upgrade fails on a client running Plug-in for DB2

Upgrade fails on a Windows-based NetVault Server or Client on which the Plug-in for DB2 is running.

Upgrade fails because the installer is unable to delete the library files in the Windows\System32 folder due to sharing violations.

The Plug-in for DB2 causes this problem. When you run a DB2 backup or restore job, the DB2 Server process invokes the shared library used by the Plug-in for DB2. After the backup or restore job completes, the DB2 Server process does not unload the library and release the shared memory. During upgrade, the installer is unable to overwrite the library files because they are in use. So, the process fails.

To successfully upgrade the NetVault Server or Client software, do the following: