Rapid Recovery 6.8 - User Guide

The events recorded in the Core logs are visible from the Core Console, and fall into three categories: tasks, alerts, and a journal of all logged events.

Regardless of whether you are viewing events for the Core for a specified machine, the default view for events is the Tasks page. By clicking the drop-down menu to the right of the page title, you can select another view of events.

Perform the following steps to view events and navigate between tasks, important alerts, and a journal of all events.

You can view events that pertain to the Core by clicking [Events] (Events) from the icon bar.

If you first navigate to a protected or replicated machine, and then select Events from the menu at the top of the page, you can view events for the specified machine.

Regardless of whether you are viewing events for the Core for a specified machine, the default view for events is the Tasks page. Click on the drop-down [Events] menu to the right of the Tasks page title to select another view of events.

If you want to view all tasks for the Rapid Recovery Core, from the icon bar, click (Events).
The default view displays all tasks for the Core. Proceed to step 3.
If you want to view tasks for a specific protected machine, navigate to the Summary page of the specified machine, and then click the Events menu.
The default view displays all tasks for the selected machine. Proceed to step 3.
From the top left of the Tasks pane, click (the downward-facing arrow to the right of the Tasks title).
A drop-down menu appears.

Select one of the following:

Option	Description
Task	A task is a job that the Rapid Recovery Core must perform, such as transferring data in a regularly scheduled backup, or performing a restore from a recovery point.
Alert	An alert is a priority notification related to a task or event, such as an error, warning, or important informational message.\
Journal	The journal shows a complete list of all logged events. This list is more comprehensive than the set included in alerts.

The selected view of events appears. For example, if you selected Alerts, the Alerts page appears

To see a different view, return to the drop-down menu to the right of the Tasks, Alerts, or Journal pane, and select the option for the view you want.
The list of events is filtered to display only the relevant set of events for the current view.

For more information, see the following related tasks:

Understanding event notifications in Rapid Recovery

The Rapid Recovery Core tracks many events, and logs the information for diagnostic and operational purposes.

You can set up notification of specific events. Rapid Recovery lets you choose the method of notification, and the duration of time for which the system should retain a record of those events. With the repetition reduction feature, you can even adjust the frequency for notifying you about the same event.

Jobs and events tracked on the Core are saved by default for 30 days. To change the retention period for tracking events, see Configuring event retention.

You can be notified of events through different methods. The notification methods supported are listed in the following table:

Table 106: Supported event notification methods
Option type	Description	Default setting
Email	Notifies specified user by email, using SMTP configuration settings in the Core, and based on the email notification template.	Off
Windows Event Log	Logs events using the Windows Event Log API. This log can be read using the Windows Event Viewer or custom applications.	On
syslogd	Logs events intended to be read on a Linux logging server that also supports the syslog message protocol.	Off
Toast alert	When this notification method is selected, messages appear briefly as a pop-up in the lower-right corner of the Rapid Recovery Core.	On
SNMP trap	If you configure the Rapid Recovery Core as an SNMP agent, and this notification method is selected, events are sent to a logging server using the trap number designated in the Notification Options dialog box.	On

Notification groups let you specify the types of events for which you want to be notified, and set the notification method.

Rapid Recovery Core requires at least one notification group, and ships with a default group which is automatically applied. You can use the default settings, or you can edit them.

Optionally, you can add and configure additional notification groups. For example, you can use the default group as is, and you can set up another group that uses email notifications.

As another example, you can set up a custom notification group for one type of event (for example, Microsoft Exchange), and send all related notifications to an Exchange administrator.

For more information, see Configuring notification groups.

Email notifications are disabled by default. To sent notifications by email, you must set up an email server, and edit or add a notification group with the Notify by email option enabled. This setting requires you to enter the email address to which the notifications are sent. For more information, see Configuring an email server.

If using an Exchange server, you must set up relay on the server. Otherwise, despite successful email tests, no email notifications are sent. For more information, see your Exchange Server administrator.

The Core uses an email notification template. The template includes a subject line and specific content for the message body. A default email notification template is included. The template identifies the Core and the server host, the date and time of the event, the nature of the event, and error details if relevant. Optionally, you can modify the default template, or revert any customization to restore the default. For more information, see Configuring an email notification template.

You can reduce the number of events of the same type and scope that are logged and visible from the Core Console by using the repetition reduction feature. This feature is enabled by default. You can disable this feature, or you can control the span of time for which events are combined into a single occurrence in the event log. For more information, see About repetition reduction.

Configuring notification groups

NOTE: You must first configure Simple Mail Transfer Protocol (SMTP) server settings if you want to send notifications as email messages, as described in this procedure. For more information on setting email server configuration settings, see Configuring an email server.

Notification groups let you define sets of specific events for which users are alerted, and the manner in which that notification takes place. You can configure alerts to be sent by the following methods:

By email
In the Windows event log
Using syslogd
Using toast alerts
Using alerts
Using SNMP trap

Rapid Recovery Core ships with a default notification group for the Core. You can edit that group to suit your needs. Optionally, you can configure more than one notification group with different notification parameters.

Notification groups can be set at the Core level, or for each specific protected machine.

Complete the steps in this procedure to configure notification groups for alerts.

To set notifications at the Core level, from the icon bar, click (More), and then select Notifications.
The Notifications page appears. Skip to step 3.
To set notifications for a specific protected machine, do the following:
1. From the Protected Machines menu, click the machine for which you want to specify notifications.
  The Summary page appears.
2. In the Summary page of the protected machine, from the More drop-down menu, select Notifications.
  The Custom Notification Groups page appears.
If you want to add a new notification group, click Add Group. Skip to Step 5.
The Add Notification Group dialog box appears, showing a general description area and two tabs.
If you want to edit the default notification group or an existing notification group, in the Notification Groups pane, click the (More) drop-down menu for the appropriate notification group, and select Edit.
The Edit Notification Group dialog box appears, showing a general description area and two tabs.

In the general description area, enter the basic information for the notification group, as described in the following table.

Option

Description

Name

Enter a name for the event notification group. This information is required.

Caution: The value you enter for the notification group name cannot be changed later.

Description

Enter a description that clarifies the purpose for the event notification group. This information is optional.

In the Enable Alerts tab, configure the set of system events that result in alerts. These appear on the Alerts page when you view events in the Core Console. You can select sets of events as described in the following table:

Option

Description

All Alerts

To create alerts for all events, select

Errors

To create alerts for errors, from the Select Types menu, click Error. This is represented by a red X. [Error icon]

Warning

To create alerts for errors, from the Select Types menu, click Warning. This is represented by a yellow exclamation point icon. [Error icon]

Info

To create alerts for informational messages, from the Select Types menu, click Info. This is represented by a blue i. [Info icon]

Restore Default

For the default Core notification group, to restore the set of events to appear as alerts to the default, from the Select Types menu, click Reset to defaults.

NOTE: This option is available when editing the default Core notification group only. It is not available for new Core notification groups or for configuration notifications for a specific protected machine.

To create alerts for a specific event type (error, warning, or informational message), do the following:
1. If the All Alerts option does not display alert groups, click the right angle bracket > symbol preceding the All Alerts label. The symbol changes to a downward-facing arrow, and the view expands to show groups.
2. Then click the right angle bracket > symbol next to any specific alert group to display related events in the group.
  - To define alerts for all events in every group, select the checkbox for All Alerts.
  - To define alerts for all events within any alert group, select the checkbox next to that group.
  - To select only some alert types within an alert group, expand the group and then select only those specific events for which you want to log, report, and set alerts.
Click the Notification Options tab.

On the Notification Options tab, specify how to handle the notification process.

Option

Description

Notify by email

Designate the recipients of the email notification. You can choose to specify separate multiple email addresses as well as blind and carbon copies.

NOTE: If using Exchange Server, SMTP relay must be set up on the server. Otherwise event notifications will not be sent to the designated email address. For more information, consult your Exchange Server administrator.

Notify by Windows Event Log

Select this option if you want notifications to be reported through the Windows Event Log.

Notify by syslogd

Select this option if you want notifications to be reported through syslogd. Specify the details for the syslogd in the following text boxes:

Host:
Port:

Notify by Toast alerts

Select this option if you want notifications to appear as pop-up messages in the lower-right corner of your screen.

Notify by SNMP Trap

The Rapid Recovery Core serves as an SNMP agent, sending traps (notifications about specific events) to an SNMP manager. The result is the reporting of Core information such as alerts, repository status, and protected machines. Select this option if you want to notify Core events by SNMP trap. You must also specify a trap number, which is used by the SNMP manager.

Click OK.
If creating a new group, you will see a message indicating that the notification group name you defined cannot be changed after creating the group. Other properties within the notification group can be changed at any time.
- If you are satisfied with the group name, confirm this message and save your work.
- If you want to change the group name, click No to return to the Create Notification Group window, update the group name and any other notification group settings, and save your work.

The notification group appears in the summary table. You can create different notification groups using any set of parameters.

Understanding email notifications

You can set up Rapid Recovery Core to notify you of specific events by sending an email message to an email address that you specify. The events which trigger alerts, and the notification methods, are defined in the notification group.

NOTE: Notification groups must be established regardless of whether you use email as a notification method. For more information, see Configuring notification groups.

Rapid Recovery uses an email notification template, which determines the information sent in each notification. The template defines the email subject line for each alert, and the content in the email message body. The template has default settings; you can use the default as-is, or you can test and make modifications to serve your needs. At any point after customizing the notification template, you can choose the Restore Defaults option to return to using the default template. For information on viewing and customizing the email template, see Configuring an email notification template.

If you choose email as one of your notification options, you must first configure an email SMTP server. The Rapid Recovery Core uses the server you define to send alerts based on the parameters in the notification group.

Additionally, to receive email notifications, you must enable the Notify by email option within the notification group. This notification option is disabled by default. The Notify by email setting requires a "To" address defined at minimum. (Optionally, you can add copy and blind copy addresses if desired.)

This section includes the following topics:

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Rapid Recovery 6.8 - User Guide

Navigating between tasks, alerts, and the events journal

Understanding event notifications in Rapid Recovery

Configuring notification groups

Understanding email notifications