Rapid Recovery 6.4 - User Guide

Configuring event settings

You can configure certain setting specific to events.

For example, you can set repetition reduction settings to reduce the amount of notifications you see for identical repeated events.

You can also set the amount of time, in days, that event records are retained in the database.

View the following topics to learn about configuring event settings.

• About repetition reduction
• Configuring event retention

Related topics:

• Viewing events using tasks, alerts, and journal pages
• Understanding event notifications in Rapid Recovery

About repetition reduction

The ability for administrators to receive notification upon the occurrence of certain events is critical. Nonetheless, in certain circumstances, receiving repeated notification of events that you are aware of can also be frustrating or inconvenient. Even if a notification is generated due to an environmental failure that you wish to know about immediately, it is possible for the same error condition to generate hundreds or thousands of events in the event log. To reduce repetition in the event log, and reduce the inconvenience of receiving repeated Toast alerts or e-mail notifications for the same event in the Core Console, Rapid Recovery includes a repetition reduction setting, which is enabled by default and set at 5 minutes. This setting can be set as low as 1 minute and as high as 60 minutes. It can also be disabled entirely.

To set, change, or disable repetition reduction settings, see Configuring repetition reduction.

When repetition reduction is disabled, then every time an event of the same type and scope occurs, it is logged in the database. Regardless of how much time passed since that event previously occurred, each new occurrence is shown in the Alerts portion of the Events page.

When repetition reduction is enabled (for example, with the default time of 5 minutes), then the first time that specific event occurs, it is logged in the event database and shown in the Alerts log. If subsequently an event of the same type and scope is again logged within the threshold of time established, then the count for the event in the database increases by 1 for each repeat occurrence within that threshold. The log shows in the Alerts portion of the Events page. However, it displays the event only once, with the date and time of the most recent occurrence. The event log is not updated with the same event until the threshold of time from the first occurrence expires. For example, if set for 5 minutes and the event occurs again 6 minutes later, it appears in the log and you receive another notification.

Configuring repetition reduction

1. Navigate to the Rapid Recovery Core Console. From the icon bar, click (More), and then select Notifications.
   The Notifications page appears.
2. In the Repetition Reduction pane, view the existing settings.
3. To enable, disable, or change the stored events threshold time, click Change.
   The Edit Repetition Reduction dialog box appears
4. Do one of the following:
   • To disable repetition reduction, clear the Enable Repetition Reduction option.
   • To enable repetition reduction, select the Enable Repetition Reduction option.
   • To change the time threshold (in minutes) for which repeated identical events are ignored, in the __ minute(s) text box, enter a number between 1 and 60.

   NOTE: The Enable Repetition Reduction option must be selected in order to change this value.

5. Click OK to save your settings and close the dialog box.

Configuring event retention

1. Navigate to the Rapid Recovery Core Console.
2. On the icon bar, click (Settings), and then do one of the following:
   • From the list of Core settings on the left side of the Settings page, click Database Connection.
   • Scroll down on the right side of the Settings page until you can see the Database Connection heading.

   The Database Connection settings appear.

3. To change the amount of days for which event information is saved to the database, click on the Retention Period (days) text area, enter a value between 0 and 3652, and then click to save the change.
   The events retention period is adjusted as specified.