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Rapid Recovery 6.4 - User Guide

Introduction to Rapid Recovery The Core Console Repositories Core settings Managing privacy Encryption Protecting machines
About protecting machines with Rapid Recovery Understanding the Rapid Recovery Agent software installer Deploying Agent to multiple machines simultaneously from the Core Console Using the Deploy Agent Software Wizard to deploy to one or more machines Modifying deploy settings Understanding protection schedules Protecting a machine About protecting multiple machines Enabling application support Settings and functions for protected Exchange servers Settings and functions for protected SQL servers
Managing protected machines Credentials Vault Snapshots and recovery points Replication Events Reporting VM export Restoring data Bare metal restore
About bare metal restore Differences in bare metal restore for Windows and Linux machines Understanding boot CD creation for Windows machines Managing a Linux boot image Performing a bare metal restore using the Restore Machine Wizard Using the Universal Recovery Console for a BMR Performing a bare metal restore for Linux machines Verifying a bare metal restore
Managing aging data Archiving Cloud accounts Core Console references REST APIs Glossary

Unlocking an encryption key

Encryption keys may contain a state of unlocked or locked. An unlocked encryption key can be applied to a protected machine to secure the backup data saved for that machine in the repository. From a Rapid Recovery Core using an unlocked encryption key, you can also recover data from a recovery point.

When you import an encryption key into a Rapid Recovery Core, its default state is Locked. This is true regardless of whether you explicitly imported the key, or whether the encryption key was added to the Rapid Recovery Core either by replicating encrypted protected machines or by importing an archive of encrypted recovery points.

For encryption keys added to the Rapid Recovery Core by replication only, when you unlock a key, you can specify a duration of time (in hours, days, or months) for the encryption key to remain unlocked. Each day is based on a 24-hour period, starting from the time the unlock request is saved to the Rapid Recovery Core. For example, if the key is unlocked at 11:24 AM on Tuesday and the duration selected is 2 days, the key automatically re-locks at 11:24 AM that Thursday.

NOTE: You cannot use a locked encryption key to recover data or to apply to a protected machine. You must first provide the passphrase, thus unlocking the key.

You can also lock an unlocked encryption key, ensuring that it cannot be applied to any protected machine until it is unlocked. To lock an encryption key with a state of Universal, you must first change its type to Replicated.

If an unlocked encryption key is currently being used to protect a machine in the Core, you must first disassociate that encryption key from the protected machine before you can lock it.

Complete the steps in this procedure to unlock a locked encryption key.

  1. Navigate to the Rapid Recovery Core Console.
  2. On the icon bar, click [More] (More) and then select Encryption Keys.
    The Encryption Keys page appears. The State column indicates which encryption keys are locked.
  3. Locate the encryption key you want to unlock, click its drop-down menu [More], and select Unlock.

    The Unlock Encryption Key dialog box appears.

  4. In the dialog box, in the Passphrase text box, enter the passphrase to unlock this key.
  5. To specify the length of time that the key remains unlocked, in the Duration option, do one of the following:
    • To specify that the key remains unlocked until you explicitly lock it, select Until locked manually.
    • To specify that the key remains locked for a duration which you configure in hours, days, or months, do the following:
      • Select the number field and enter a value between 1 and 999.
      • Specify the duration number as hours, days, or months, respectively.
      • Then click OK.

        This option is available for encryption keys added by replication.

        The dialog box closes and the changes for the selected encryption key are visible on the Encryption Keys page.

  6. To specify that the key remains locked until a date and time that you specify, do the following:
    • Select the Until option.
    • In the text field or using the calendar and clock widgets, explicitly specify the data and time you want the encryption key to lock.
    • Then click OK.

      This option is available for encryption keys added by replication.

      The dialog box closes and the changes for the selected encryption key are visible on the Encryption Keys page.

Locking an encryption key

When an encryption key state is locked, it cannot be applied to any protected machine until it is unlocked. To lock an encryption key with a type of Universal, you must first change its type to Replicated.

Complete the steps in this procedure to lock an encryption key.

  1. Navigate to the Rapid Recovery Core Console.
  2. On the icon bar, click [More] (More) and then select Encryption Keys.
    The Encryption Keys page appears. The State column indicates which encryption keys are unlocked, and shows the type for each key.
  3. Locate the encryption key you want to lock. If its type is Universal, then click its drop-down menu [More], and select Change the type to Replicated.
    The Change Encryption Key Type dialog box appears.
  4. In the dialog box, confirm that you want to change the key type to Replicated.
  5. If you successfully changed the encryption key status to Replicated, then click its drop-down menu [More], and select Lock.

    The Lock Encryption Key dialog box appears.

  6. In the dialog box, confirm that you want to lock the key.

    The dialog box closes, and the state of the selected encryption key is now locked.

    NOTE: This option is available for encryption keys added by replication.

Editing an encryption key

After an encryption key is defined, you can edit the name of the encryption key or the description of the key. These properties are visible when you view the list of encryption keys in the Encryption Keys pane.

Complete the steps in this procedure to edit the name or description of an existing unlocked encryption key.

Caution: After you edit the name or description an encryption key that is used to protect one or more machines, Rapid Recovery takes a new base image. That base image snapshot occurs for that machine upon the next scheduled or forced snapshot.

  1. Navigate to the Rapid Recovery Core Console.
  2. On the icon bar, click [More] (More) and then select Encryption Keys.
    The Encryption Keys page appears.
  3. Locate the encryption key you want to edit, and do the following:
  4. Click the drop-down menu [More] for the specified encryption key, and select Edit.

    The Edit Encryption Key dialog box appears.

  5. In the dialog box, edit the name or the description for the encryption key, and then click OK.

    The dialog box closes, and the changes for the selected encryption key are visible on the Encryption Keys page.

Changing an encryption key passphrase

To maintain maximum security, you can change the passphrase for any existing encryption key. Complete the steps in this procedure to change the passphrase for an encryption key.

Caution: After you edit the name or description an encryption key that is used to protect one or more machines, Rapid Recovery takes a new base image. That base image snapshot occurs for that machine upon the next scheduled or forced snapshot.

  1. Navigate to the Rapid Recovery Core Console.
  2. On the icon bar, click [More] (More) and then select Encryption Keys.
    The Encryption Keys page appears.
  3. Locate the encryption key you want to update, click its drop-down menu [More], and select Change passphrase.
    The Change Passphrase dialog box appears.
  4. In the dialog box, in the Passphrase text box, enter the new passphrase for the encryption.
  5. In the Confirm passphrase text box, re-enter the identical passphrase.
  6. Click OK.
    The dialog box closes and the passphrase is updated.
  7. Optionally, if you use a hint in the Description field, edit the encryption key to update the hint. For more information, see Editing an encryption key.

    Caution: Rapid Recovery uses AES 256-bit encryption in the Cipher Block Chaining (CBC) mode with 256-bit keys. Quest recommends that you record the passphrase in a secure location and keep this information updated. Quest Data Protection Support cannot recover a passphrase. Without the passphrase, you cannot recover information from encrypted recovery points.

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