Retour
-
Titre
The license is invalid for this mailbox., Mailbox '*******' doesn't have a valid license. -
Description
When trying to migrate a Shared mailbox, the following error is received:
Unexpected error on source mailbox <<mailbox_name>>. The license is invalid for this mailbox., Mailbox xxxxxx-xxx-xxxx-xx doesn't have a valid license.(The license is invalid for this mailbox).
Other shared mailboxes in the same migration batch has migrated just fine. We have reapplied passwords to Source and Target Tenants, reran a Discovery Task, and regranted Consents. When we retry the migration, we still get the same error. -
Cause
The email of a shared mailbox should not need to use a license, either by Microsoft or by Quest Software On Demand Migration (ODM).What may be going on is that mailbox is a shared mailbox on the source tenant but that it also exists on the target tenant and it is not a shared mailbox there. Then since it is a shared mailbox ODM doesn't see a license and when it goes to the target it doesn't try to give it a license for the target tenant. And without that license the migration fails.It could also be that the _source_ tenant mailbox is configured as just a regular (not shared) mailbox afterall. -
Résolution
Check to see if on the source tenant (and target tenant) that this email address really is a shared mailbox and if not, reconfigure it to be a shared mailbox.