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OneLogin Support FAQs
Now that One Identity has acquired OneLogin, you may have questions about how this affects you as a support customer. ... Below you can find answers to some frequently asked questions (FAQs). ... For new issues, you may submit a service request to the Technical Support team via the Submit Service Request page.
Error when running SharePoint Discovery No Valid Non-MFA credentials found to run discovery. (4374533)
We created a share point discovery but when it runs it fails with the error below. ... There are some limitations in Enterprise Reporter with Multifactor Authentication.
Can Support assist with a walk-through of an upgrade? (4227697)
Can Support assist with a walk-through of an upgrade? ... No. Support can only assist if you have errors or issues during the upgrade process. ... Our Professional Services team can assist with upgrades.
ODM | FAQ on ODM Account Matching (4374350)
The matching of a Distribution Group and a Security Group Account does not reserve and consume any of ODM Licenses. ... 2. How do I perform Group discovery from a file? ... Please refer to our documentation On Demand Migration Current – User Guide under account discovery with csv file.
Does compare/repair work with DML filtering? (4377594)
<p>Does compare/repair work with DML filtering?</p> <p>No - the compare/repair utility does not work on a table that is configured with DML filtering.</p>
Does SharePlex for PostgreSQL support the use of a Hints file? (4376506)
Does SharePlex for PostgreSQL support the use of a Hints file?<br> No.<br><br>The Hints utility is only available when posting to Oracle.<br>SharePlex supports it's use when replicating from Oracle to Oracle, and from PostgreSQL to Oracle.<br>But not when posting to PostgreSQL.<br>
ODM DUA - How to manually install the Desktop Update Agent (4371396)
- Need to install manually for testing ... to manually install the Desktop Update Agent, open Powershell "As Administrator" and run one of the following commands: ... Option 1 - No MST file
Oracle Instant Client support for remote capture (4374507)
As Oracle releases different types of Oracle clients for different purposes like instant client basic, instant client lite, SqlPlus package. ... What kind of instant client packages required for SharePlex remote capture?
ODM: FAQ on Desktop Update Agent (4374498)
Currently, the Desktop Update Agent (DUA) does not support reconfiguring Outlook when multiple mailbox accounts are associated with a single profile. ... Each additional mailbox must be added manually.
With a T1 license, can I copy Teams chats? (4378456)
T1 only allows you to migrate Accounts, Mail and OneDrive.
ODM Email migration order (4378398)
<p>When doing a Mail migration, does the tool migrate newest or oldest email items first when choosing to migrate ALL mail?</p> <p>ODM will start migrating newest to oldest items.</p>
DUA - Direct Download (4371638)
Customer does not want to install via GPO. ... The Direct download option was discontinued with the 2.x agent. ... This is largely because the agent in version 2.x has a strong dependency on the service (display name "OnDemand Desktop Update Agent Licensing") which requires enhanced permissions to install.
How to change Agent hostname on On Demand Migration Active Directory User Interface (4373828)
Agent hostname has changed, how to update it on ODM AD UI? ... As soon as the Agent is online and connected to ODMAD backend the hostname will be updated automatically on User Interface.
How to run Content Matrix as different user? (4372778)
Current user account used to login to the server can't run Content Matrix, is there an option to run Content Matrix as a different user or Administrator?
Installing Change Auditor agents using third party tools via msiexec (4378145)
Installing Change Auditor agents using third party using msiexec with adding parameters such as username, domain, password, etc., during the installation ... Third party tool used for installation is BigFix in this scenario.
ODMAD - Dirsync Cloud to Cloud minimum requirements (4372441)
The customer need to apply the least permissions to the service account.
Is Spotlight on Oracle included in Toad for Oracle DBA Exadata Edition? (4376109)
Is Spotlight on Oracle included in Toad for Oracle DBA Exadata Edition? <p>Yes, Spotlight on Oracle is included in Toad for Oracle DBA Exadata Edition. <br><br><img alt="TFO exadata edition features.png" src="https://questsoftware.file.force.com/servlet/rtaImage?eid=ka0RP0000005GLt&feoid=00N6R00000J0qH8&refid=0EM6R000006A6fF" style="width: 699px;height: 160px;"></img><br><br></p>
Is there a ODM DUA setting to bypass Proxy settings (4378095)
<p>Customer asked if there is a ODM DUA setting to bypass Proxy settings</p> <p>DUA has no setting to bypass proxy settings; it will use the proxy settings configured under Internet Settings in the Workstation's Operating system.</p>
ODM | What is the Minimum License requirement for Admin/Service Account (4372607)
What is the Minimum License requirement for Admin/Service Account?<br>Does it require License to be assigned to Admin/Service Account? Microsoft Enterprise E3 is a minimum requirement for Admin/Service account.<br><br>Refer to our Official Documentation <a href="https://support.quest.com/technical-documents/on-demand-migration/current/user-guide#TOPIC-1834030" target="_blank">here</a>. <br>Under Section "Product Licensing" with "IMPORTANT: Your Azure subscription must have an E3 or E5 enterprise plan. For more information see <a href="https://www.microsoft.com/en-us/microsoft-365/compare-microsoft-365-enterprise-plans" target="_blank">Microsoft 365 Enterprise plans</a>."
How to provide Support with reader access to your ODM Organization (4373671)
ODM has several built in RBAC (Role Based Access Control) roles in the tool.<br>One of these is the 'Migration Project Viewer' role that allows full read only access to the entire ODM Organization.<br>This is useful to allow us to diagnose technical issues with your migration, such as log analysis, cross module configuration review, mappings, license issues and much more.<br><br>A custom RBAC role can also be created, allowing a more granular set of permissions to be applied.<br>Additional information can be found in the ODM User Guide:<br>https://support.quest.com/technical-documents/on-demand-migration/current/user-guide/2#TOPIC-1955193 From the ODM Dashboard, select Settings > Access Control > Users<br>Enter the email address of the support representative and select the assigned role 'Migration Project Viewer'<br>Click Add User.<br><br>The support rep will receive an email notification advising them they have now been successfully added.<br><br>To remove the role, simply click the recycle bin icon on the same page to revoke the permission.<br><br>NB: RBAC roles currently do not support viewer role for ODM-AD.<br>Granting any RBAC role will provide Administrator level permissions for all ODM-AD related products, including DirSync, Domain Move, Domain Re-Write.<br>RBAC roles will be enhanced in a future release to allow viewer permissions for ODM-AD.
LAN DAEMON Operating System information (4377922)
In addition to the operating systems specified in the Quest erwin Data Modeler installation guide, do you also support Lan Daemon on the latest versions of CentOS 7 or RHEL 7 (Linux)? ... While many other distributions may function without problems, they are not officially supported.
Does Quest On Demand Migration Support Profile Photo migration? (4374012)
Currently, ODM does not support Profile photo migration, users would have to update the profile photo manually.
Data handling for ODM Migration (4377932)
We want how ODM migrates the data from source to target for the below workloads : ... 2) OD4b ... 3) SPO ... 4) Teams ... Does ODM copy the data directly from source to target, or does ODM store in between, be it temporary or permanent.
How to enable application impersonation rights for Exchange 2010/2013/2016/2019?? (4374697)
How to enable application impersonation rights for Exchange 2010/2013/2016/2019?? <p>To migrate data from Exchange 2010/2013/2016/2019 you must enable Application Impersonation for the migration administrator account.
ODMAD - Can I migrate devices with multiple profiles? (4372325)
Can I migrate devices with multiple profiles? ... This is as long as each of the users are matched in the tool. ... If there's a profile for a user that's not matched, it will just skip that one and still ReACL all the others.<br><br><strong>Cutover</strong><br>When it does the Cutover, it will move the whole device to the target domain and will switch all users' profiles, so they would all login with their target account afterward and see their normal desktops.
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