Devices reporting the same IP Address on Inventory (4294852)

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Titre

Devices reporting the same IP Address on Inventory
Description

Multiple machines are behind a firewall or proxy and show up with the same IP address. These systems have their own inventory entry and the hostname is correct but the IP address is the same.
Cause

Some proxy servers, routers and / or gateways can mask the IP address of the machine that is making the request to the KACE SMA. The IP address that is given is often the IP address of the proxy (on the "near-network" side) rather than the IP of the machine.
Résolution

The SMA has a feature called the "Ignore Client IP Address Setting" in which the common IP address can be added so that the actual IP of the machine can be seen. It may also happen that Virtual NICs are showing up on the Devices list, these can be added to this list as well.
This feature is on Settings | General Settings | Ignore Client IP Address Setting.

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Contenu recommandé

Produit(s) :: KACE Asset Management Appliance; KACE Systems Management Appliance; KACE as a Service

Historique de l’article :: Créé le : 11/20/2013
Dernière mise à jour le : 5/7/2023

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