How to run the KACE Systems Management Appliance email configuration report (4245911)

How to use the KACE SMA Email configuration report:

1. Download the Kbin found below
2. Go to Settings | Appliance Updates
3. Locate 'Manually Update' and then select Choose File
4. After selecting the kbin, select Update

If Samba is enabled:

1. A file named sma_email_report.tgz can be reviewed by accessing your client share (ex. \\hostname\client)

(Note Samba can be enabled in Settings|Security Settings)

If Samba is disabled:

1. A file named sma_email_report.tgz will be created in the backups directory which can be accessed via FTP.

(Note FTP must be enabled in Settings|Security Settings)

FTP:

Using a command prompt:

1. Open a cmd prompt and change to a directory this user has permissions to access (eg: c:\Users\USERNAME\Desktop - where USERNAME is the actual name of the user OR another example could be c:\Users\USERNAME\Downloads)
2. Once in an accessible directory, type: ftp SMA (where SMA is the hostname or IP of this SMA)
3. Type "kbftp" for the username and click Enter
4. Type "getbxf" for the password and click Enter

NOTE: The password above is the default password if you enabled Make FTP writable in the Security Settings of the SMA and did not enter a password. If this default password does not work it is because a new password was added.

Click Settings|Security Settings. Type the new password in New FTP user password box and scroll down and click Save and Restart Services.

This action will restart the services on the SMA!

5. Type "type binary" and click Enter
6. Type "get sma_email_report.tgz" (Note that both files above were successfully transferred to the directory used in step 1 of these instructions)
7. Type "quit"

Using an FTP Client:

1. Hostname: IP or Hostname of the K1000
2. Username: kbftp
3. Password: getbxf

NOTE: The password above is the default password if you enabled Make FTP writable in the Security Settings of the SMA and did not enter a password. If this default password does not work it is because a new password was added.

Click Settings | Security Settings. Type the new password in New FTP user password box and scroll down and

Click Save and Restart Services. 

This action will restart the services on the SMA!

4. Port: Not necessary (may be requested by some FTP clients)
5. Locate the sma_email_report.tgz file and transfer it to a local or network location

NEW!!! As of version 13.0 this report can be run from the web interphase by accessing:
 

• Single Org appliance: Settings => Support | Run Diagnostic Utilities
• Multi Org appliance: System UI => Settings => Support | Run Diagnostic Utilities