To allow a child ticket to inherit values from the parent ticket, the option needs to be enabled and the field to be inherited need to be set up on the child tickets for the values to be transferred from the parent to the child ticket. follow the below steps to enable this:
To test out the inheritance, simply submit a ticket, notice the Child tickets will inherit the fields selected to be inherited for each one.
Note: there are some guidelines as to what can and cannot be inherited, please follow guidelines on What can a Child ticket inherit from the Parent ticket (316779)
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