How to reset the Administrator's password (4380558)

Need to reset the administrator password. 

There are several causes:

1. Default password was changed and not documented.
2. The password was documented, but it's not working. 
3. The person who knows the password is not any more on the company. 

Access the VM Appliance Command Line Interface (CLI).

At the prompts, enter:
1- Login: netdiag
2- Password: netdiag
3- A list of network diagnostic commands appears, including reset_admin_password, that option allows changing the Administrator's password.
4- At the command-line prompt, type reset_admin_password and hit Enter.
5- When prompted, type the last 16 characters of the current SDA license, including dashes. You must use the correct case. For example, if the license is        XX123w84RMSGyWUWxDP8eIjlwVcTdnM/7gbIk0/yfl2sZvZbCanwreSRL1eu3tg5qsN6227aqVwVtWO4z5LtpxFoL/ORVy9a5Y6vHFI=
the last 16 digits will be L/ORVy9a5Y6vHFI=
6- A message appears, indicating your new password, consisting of six characters enclosed in quotation marks. For example:
7- The admin password has been reset to, for example "GTYKpa". 
8- Record your new password.
9- Type Exit to exit the netdiag window.
10- Open the WebUI console, and log in to the console using the admin account and the new password.

For security purposes, change the Administrator's password. It is recommended to use a combination of lowercase and upper case letters, numbers, and symbols in the password.