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Titre
Scheduled report and Service Desk Queue email fails to be sent when outbound relay SMTP configuration is set on port 25 -
Description
Under Settings > Network Settings > SMTP, using only Server name and port 25 (Anonymous, no authentication required), can cause issues with Kace SMA Scheduled Report and Service Desk Emails.
This setting might generate error as the following in the logs:
Report Fails to be sent
R=smart_route defer (-32): lookup of host "port=25" failed in smart_route router
2022-07-27 14:31:31 1oGoct-0005Mo-PF <= reporter@ kacetest.com U=root P=local S=657
2022-07-27 14:31:31 1oGoct-0005Mo-PF no IP address found for host port=25
2022-07-27 14:31:31 1oGoct-0005Mo-PF == tester01@ kacetest.com R=smart_route defer (-32): lookup of host "port=25" failed in smart_route router
2022-07-27 14:31:31 1oGoct-0005Mo-PF Frozen
This error could be found in both Network setting SMTP and Service desk Queue SMTP
“SMTP error from remote mail server after pipelined end of data: 530 5.7.57 Client not authenticated to send mail.”
2023-07-11 11:10:11 1qJGsN-0001me-De <= mainqueue@kacetest.com U=root P=local S=941
2023-07-11 11:10:21 1qJGsN-0001me-De ** tester@kacetest.com R=smart_route T=transport_587 H=office.com X=TLS1.3:TLS_AES_256_GCM_SHA384:256 CV=yes: SMTP error from remote mail server after pipelined end of data: 530 5.7.57 Client not authenticated to send mail. [prod.outlook.com 2023-07-11T17:10:21.733Z 08DB812CCA57D05E]
2023-07-11 11:10:21 1qJGsX-0001or-On <= <> R=1qJGsN-0001me-De U=mailnull P=local S=2677
2023-07-11 11:10:21 1qJGsN-0001me-De Completed
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