Azure configuration

In this case an Azure shared location will be used, to configure the access to Azure, the KB article Azure string connection creation (317839) can be followed.

Once the Azure is properly configured, the Deployment Settings | Off Network Configuration section should look like the image below.

Server Replication

Every time an element is updated, the files must be replicated to the domain, when the off-network support is configured, the files will also be replicated to Azure shared location.

Once the replication finishes in the domain, the new files will be uploaded to Azure location and the replication status will be updated.

Workstation process

Before using the Off-Network Configuration, every workstation must be restarted while on network, this will allow the Desktop Authority CBM Service to retrieve the information from the domain and configure the Off-Network Support.

The agent will use the off-network information if it cannot detect communication with the domain, the flowchart below explains the situation.

The agent detects the availability to the domain using the nlastatus function, it checks if the workstation can access any domain controller and if not possible then sets the status of the network to OFF_NETWORK.

This can be checked in User Based Configuration's trace file located in %TEMP%\Desktop Authority\sltrace.htm

14:54:50.609 OnOffNetworkStatus = OFF_NETWORK
 14:54:50.625 Domain NOT available!!

Or in the Computer Based Configuration's trace file located in %WINDIR%\temp\Desktop Authority\ComputerManagementTrace__.htm

2:50:23 PM - [25] Connection type = OFF_NETWORK VLogic = LAN ON_NETWORK RAS OFF_NETWORK

This functionality can also be tested by submitting the command below from the agent folder in the workstation

%ProgramFiles(x86)%\quest\Desktop Authority\Client Files\11.10.00\SLAgent.exe –nlatest

If the domain is not available then the computer will be Off-Network and the test will return:

If the domain is available then the computer will be On Network and the test will return:

When the workstation is OFF_NETWORK then the agent will search for files location in Registry, the location of this key is:

Hive: HKEY_LOCAL_MACHINE
Key: \SOFTWARE\WOW6432Node\ScriptLogic\ODS
Value: LocalReplicationPath

Also, the agent will decide whether executing files from local or domain location if the following key is set to 1 (Off Domain Support) or 0 (Domain Support):

Hive: HKEY_CURRENT_USER
Key: \SOFTWARE\ScriptLogic
Value: Run_UBM_on_ODS
Data: 1

When the Off-Network Support is activated the event will be processed from the local replication path set in Registry.

Troubleshooting steps

To troubleshoot the Off-Network Support, all items below must be verified:

• Azure or AWS share location exists.
• On the Manager Console, Off-Network Configuration is valid and the Replication Status is green.
• On the workstation, LocalReplicationPath contains two folders (UBM and CBM) and the manifest file named FilesListManifest.json.
• On the workstation, %WINDIR%\temp\Desktop Authority\ComputerManagementTrace__.htm shows the OFF_NETWORK status.
• On the workstation, %TEMP%\Desktop Authority\sltrace.htm shows the OFF_NETWORK status.

A detailed process to configure the Off-Network Support can be found in the KB Article Setup and configuration of Off-Network Support video (212973)