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Support: What is Support's policy on installations and upgrades? (4311244)
What is Support's policy on installations and upgrades? ... Here at Technical Support it is Quest’s policy not to be on call for assistance with Upgrades or Installations as we deal with break/fix issues at time of the problem.
How to: Automatic startup of Management server in Red Hat Enterprise Linux (4294087)
How to setup automatic startup of the FMS daemon in RHEL 7+ using systemd <p>The steps assume the FMS (Management Server) was installed on:</p><blockquote>/home/foglight/Quest/Foglight.</blockquote><p>Create the service file:</p><blockquote>sudo vi /etc/systemd/system/quest-fms.service</blockquote><p>Insert this text (assuming the user name is <strong>foglight</strong>):</p><blockquote><p style="margin: 0;">[Unit]<br><span style="font-size: inherit;">Description=Foglight Service Daemon</span><span style="font-size: inherit;"></span><span style="font-size: inherit;"></span></p><p style="margin: 0;"><span style="font-size: inherit;">After=network.target</span></p><p style="margin: 0;"><span style="font-size: inherit;"> </span></p><p style="margin: 0;"><span style="font-size: inherit;">[Service]</span><span style="font-size: inherit;"></span></p><p style="margin: 0;"><span style="font-size: inherit;">Type=forking</span><span style="font-size: inherit;"></span></p><p style="margin: 0;"><span style="font-size: inherit;">User=foglight</span></p><p style="margin: 0;"><span style="font-size: inherit;"><strong></strong></span><span style="font-size: inherit;">ExecStart=/home/foglight/Quest/Foglight/bin/fmsStartup.sh</span></p><p style="margin: 0;"><span style="font-size: inherit;"></span><span style="font-size: inherit;">ExecStop=/home/foglight/Quest/Foglight/bin/fmsShutdown.sh</span></p><p style="margin: 0;"><span style="font-size: inherit;"> </span></p><p style="margin: 0;"><span style="font-size: inherit;"></span><span style="font-size: inherit;">[Install]</span><span style="font-size: inherit;"></span></p><p><span style="font-size: inherit;">WantedBy=multi-user.target</span></p></blockquote><div></div><div>Register the service:</div><blockquote>sudo systemctl daemon-reload</blockquote><div></div><div>To enable the service for automatic startup:</div><blockquote>sudo systemctl enable quest-fms.service</blockquote><p> </p> If SELinux is enabled, you may need to also set the proper context t_bin for the startup script: <br>
Does Foglight support Oracle Exadata with CDB (Container Database) / PDB (Pluggable Database) architecture as an external database repository? (4289858)
<p>Oracle 12c Exadata Multi-Tenant(CDB/PDB) ... was supported for FMS repository use beginning with the 5.7.5.7 version.</p> ... <div>Please consult the Foglight documentation for the database platforms currently supported FMS repository use, which includes CDB and PDB configurations.</div>
How to use wildcard certificates in Foglight? (4262502)
How to use wildcard certificates in Foglight? ... If this the first wildcard certificate, please follow this What are the steps required to use an external signed certificate in the Foglight Management Server?
How to configure SSL in Foglight (4324743)
Although the server ships preinstalled with an SSL certificate, the certificate is intended for testing purposes only and is not meant for use in production. ... To configure Foglight to use https, you will need to install your own SSL certificate.
Importing a PKCS12 (PFX) format certificate as the Foglight SSL Certificate (4266359)
If you have an existing SSL certificate and you want to use this certificate in Tomcat, follow the steps below to import this SSL certificate. ... Note: This certificate must be provided in the PKCS #12 (pfx) format.
How to generate a new self-signed certificate for the Foglight Management Server (4378707)
How to generate a new self-signed certificate for HTTPS connections to the Foglight Management Server? ... Complete the steps below to generate a new self signed certificate; to use an externally signed certificate refer to What are the steps required to use an external signed certificate in the Foglight Management Server? (4254114).
HTTPS Certificate about to Expire in Foglight 7.1 and 7.3 (4378735)
The self-signed TLS certificate used by the FMS for the Tomcat webserver is due to expire very soon on the 13th March 2025. ... After the certificate expires, any FglAMs may refuse to connect the FMS because the certificate will be invalid.
Oracle Overview memory Utilization popup is incorrect (4227469)
In Oracle database agent Overview popup, the "Oracle Utilization" pie chart should indicate the correct Memory status of the target Oracle instance. ... The source of "Oracle Utilization" is wrong, need to bind with the collection of Oracle itself.
Is AWS RDS certified for use as a SQL Server PI Repository? (4289444)
Is AWS RDS certified for use as a SQL Server PI repository? <p>AWS RDS has been certified as a platform since the 5.9.7.10 and higher releases of the SQL Server PI repository SQL Server and Oracle cartridges.</p>
How to create custom rules from the Infrastructure Dashboard (4299782)
The Infrastructure dashboard has a Wizard that allows to easily <strong>Add Custom Rules</strong>. This is briefly documented on the <a href="https://support.quest.com/technical-documents/foglight-for-infrastructure/5.9.8/user-guide/5#559263" title="Link to docs" target="_blank">Foglight for Infrastructure User Guide</a>. This feature is available since <strong>Foglight for Infrastructure</strong> cartridge <strong>version 5.9.2</strong>. <p>See screenshot and follow steps below.</p>
Agent Health State rule fires multiple alarms on Foglight Server restart (4248722)
Is it possible to prevent the multiple alarms? ... Behavior is by design; agents are considered "Broken" as they are still active on the Foglight Management Server, but the Foglight Agent Manager (FglAM) has been stopped and agents are no longer running (e.g. FglAM shutdown or restarted due to maintenance operations).
Is there an alarm for when the SSL certificate used by the FMS is about to expire? (4265197)
Is there a rule that sends an alert when the SSL certificate used for the Foglight Management Servers (FMS) is expiring? ... By default it will generate an alarm when expiring within 30 days. ... For example:
How to upload a server support bundle to Quest FTP site (4316098)
Foglight provides the ability to upload FMS / FglAM support bundles directly from the UI to the FTP site. ... How does one configure this properly? ... The existing solution to upload support bundles from Foglight UI does not meet the enhanced security standards used in Foglight and will be removed in a future release.
How to delete/remove topology objects which have not been updated for a while (4303008)
How to remove old topology objects from Foglight which have not been updated for a while and are no longer wanted? ... Is there a way to do a bulk deletion? ... Please find the attached script delete-state-objects.groovy.
Multiple credential alarms firing after blackout ends (4378179)
An agent blackout or global blackout is configured during a maintenance window; no alarms are received while the blackout is active but once it ends many Credential Management Event alarms fire and get cleared automatically.
MySQL 8.x as external database fails as it does not support authentication type (4378240)
Foglight is unable to start when using MySQL 8.x as the external database; the errors in the Management Server log indicate that the connection is not using a password even though one is set in the server configuration file.
How to configure Email notifications when Foglight Management Server stops unexpectedly (4376809)
How to configure email notifications when the FMS crashes or stops unexpectedly. ... <p>High Availability foglight can be used in conjuction with <a href="https://support.quest.com/technical-documents/foglight/7.1.0/high-availability-field-guide/4#TOPIC-2071242" target="_blank">Remote Monitor</a>
Step by step guide for upgrading Foglight (4311516)
Please refer to the Foglight Upgrade Guides for the release you want to upgrade to. ... NOTE: Support recommends restarting the Foglight Agent Managers (FglAM) prior to cartridge upgrades via the Windows services or Linux/Windows command line, or using the restart functionality in the Agent Managers panel.
When do SQL Server Availability and Usability Alarms Fire? (4293896)
Which Foglight Cartridge for SQL Server Availability/Usability alarms will fire against certain system status? <p>Below are the expected alarms to trigger when the monitored system is in a particular status.
Are there any alarms which notify when Foglight is having issues? (4257859)
Are there any alarms which notify when the Foglight database or server is having issues? ... What do alarms and email notifications regarding the "Catalyst" mean? ... The "Catalyst" alarms are related to the Foglight Management Server repository database or the server itself; for example:
Error when using Capacity Director to plan a host decommission (4378295)
In using Capacity Director to plan a host decommission, error "Host HOSTNAME is already scheduled for decommission" is displayed even though no hosts are listed under the Planned Changes pane. ... Topology objects related to a previously planned host decommission for the same host exist but are not listed in the Planned Changes pane from the Capacity Director dashboard.
Change hostname in SAML metadata.xml (4300064)
How to update SAML 2.0 hostname used in the metadata.xml if you need to use a custom DNS entry instead of the physical hostname.
Investigating and resolving OS (Operating System) credential issues (4226257)
Investigating OS connection issues can be challenging when there are numerous credentials present in the FMS. ... This knowledgebase article describes some techniques to identify and resolve common OS credentials issues for Windows and Linux / Unix.
How to enable Kerberos Debug at the FglAM level (4309953)
How can Kerberos debug be enabled in the Foglight Agent Manager (FglAM)? <ol><li>Change line 7 of [FGLAM_HOME]/state/default/config/auth.login.config to the following: ... <pre class="language-markup" style="background: #efefef;padding: 8px;display: block;border: 1px solid rgb(204, 204, 204);overflow-x: auto;"><code>com.sun.security.auth.module.Krb5LoginModule required client=TRUE refreshKrb5Config=TRUE debug=TRUE;</code></pre>
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