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Failure to install OST Plugin on BUE Servers. Error, "Setup requires "Veritas Backup Exec ' services to be stopped. Please stop services and run setup again" (4039955)

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• Title

  Failure to install OST Plugin on BUE Servers. Error, "Setup requires "Veritas Backup Exec ' services to be stopped. Please stop services and run setup again"

• Description

  Failure to install OST Plugin on BUE Servers versions 15 and 16.  Errors, Setup requires "Veritas Backup Exec ' services to be stopped.  Please stop services and run setup again

• Cause

  Install should be executed from a run as admin command prompt so the permissions can appropriate stopping required BUE services. 

• Resolution

  Launch the command prompt as admin and navigate to the location of the OST plugin

  Located the file and run the install from the command prompt

  An install dialogue box should appear with instructions

  Step through the directions and finish the install. 

  Install should complete, check if OST plugin is running in Windows.  

  Restart BUE services.

  WORKAROUND 2

  Go to Control Panel and uninstall old OST plugin and then re-install new plugin.

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Product(s):

DR Series
DR6000, DR4100, DR6300, DR4300e, DR4300

Topic(s):

Installation

Article History:

Created on: 9/21/2017
Last Update on: 5/7/2023

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