Return
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Title
Change Auditor Coordinator upgrade process -
Description
Replace old CA servers (Coordinator) with a new ones. -
Cause
The Change Auditor suite is composed of three items; the coordinator(s), the client(s) and agent(s).When you first install a coordinator you set an installation name and that is what will bind coordinators with each other (in case you have multiple coordinators) and with the agents.The client is just a front end to access and manage the coordinator and the data on the DBThe agents are what collect the data and send it to the coordinator, they use service connection points with the installation name, so they will automatically connect with any coordinator that belongs to the same installation name that the agent can find.In an upgrading process, you always upgrade the coordinator first, then the client and in the end the agents as the old agent version will still connect with the newer version of the coordinator so you can actually do it at a later time and from the deployment tab in the client. -
Resolution
First, make sure the new servers meet the minimum requirementshttps://support.quest.com/technical-documents/change-auditor/7.4/release-notes/2#TOPIC-2113198The basic upgrade steps are:- Backup the CA database- Export the configuration to XML (From Administration tasks go-to action menu > export > tick coordinator and Ok)- Export your private searches and alerts (from search tab > right-click the folder or search and choose export)- Stop the Coordinators in case you have multiple- Take note of the installation name (can check it from the coordinator system tray icon, right-click > coordinator status)- Upgrade the Coordinator(s) or install the new coordinator(s) (Make sure to use the same installation name)(When the Coordinator starts and initializes after the upgrade, it will start the DB upgrade process. Note: Any Coordinatorthat has not been upgraded, will not be able to connect to the upgraded DB.)- Upgrade the Client(s) or install the new Client(s)- Make sure the coordinator is up and running (on the system tray coordinator icon > right-click > choose coordinator status)- Connect with a client and verify the agents connecting with the new coordinator.- Upgrade the Agents (can be done via deployment tab or locally using the MSI)(Make sure the minimum requirements are met for the agent servers/workstations, if you running some old servers thatare not compatible with the newer agent you can leave them with the old agent as it will still connect and collect events).Note: The user account that you are logged on with while running the upgrade needs to have local Administrator rights on the Coordinator(s) and be a member of the Domain Admins group in the domain where the Coordinator(s) reside.It is strongly recommended to read the installation guide for more details on the upgrade section before start the upgrade process.https://support.quest.com/technical-documents/change-auditor/7.4/installation-guide/6#TOPIC-1744624