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Title
Some messages in Archive Manager open with a blank screen and the loading status bar stops half w -
Description
Some messages in Archive Manager open with a blank screen and the loading status bar stops half way and no error is displayed.
Others who try to open this message see the same results.
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Cause
If Retention is running and these messages meet the requirement of the retention Policy then they could have a lock on the record in SQL if they are marked for deletion.
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Resolution
Allow retention to complete.
If Retention is not running then see SOL96129